BH Cosmetics

I ordered 60 dollars worth of makeup from this company on July 16. It is now August 13th and no sign of my package. The money was taken out of my bank account but the package was never received. When I tried to call to see what they could do about it I was put on hold and the phone eventually hung up or told you to leave a message (I've left many never got a call back) after waiting for one and a half hours on the phone trying to talk to a REAL person I gave up on getting my makeup. I'm never getting it and this company has the worst customer service I have ever had to deal with.

It's been 4 weeks now and no sign of my order. I had contacted customer service they told me they had a lot of orders coming in but that they had shipped my order and it was on it's way. I asked if it was shipped where was my tracking information email confirming that? And so she gave me a tracking number... when I checked turns out they create the labels but it doesn't necessarily mean they shipped it yet. I waited two days giving them a break and still nothing. I write them again to tell them and boom!, they finally send. Keep in mind they used FedEx for their shipping... usually takes them 3 to 4 days once it ships to arrive... NOPE! Its now 4 weeks gone by and I check my FedEx tracking I asked to get notifications and updates, I've gotten 3 so far each changing the estimated delivery, last I checked was yesterday... on the afternoon told me I should receive it today and before I went to bed got another one saying I should get it on the 11th... I am beyond upset at this point.

Maybe I lucked out, but I ordered my products last Friday, and received today. I had free shipping, and completely understand economy shipping to keep the price down.

I'd be annoyed if I were paying a subscription for free shipping and had to wait a week for my order, but these are all discounted products and part of that discount passed on is keeping shipping costs at a minimum. You're not getting 2 day delivery with that price breakdown.

I ordered over $100 worth of products and was so excited about the quality. I got to my items and saw some were missing so I looked to see if it was being shipped separately. No, it was in that box according to the packing slip. I email customer service and go back to work only to find out they keep waiting 3 to 4 days to respond then respond with a run around. Then finally confirmed my missing items and STILL left some off the confirmation. I emailed back 2x with no response. It's been THREE weeks trying to get my items I paid for and am so irritated and so disappointed at this point. Still haven't gotten my items. I really wanted to order more items but how can I do that when they haven't even sent my missing items smh. How can I leave a positive review? I'm putting 1 star on every item I bought and leaving same review because they ruined my whole experience. Not only that but some items were Christmas presents.

The products are amazing. They're cheap and really good quality. The problem is that the shipping is ridiculous. I don't think I've ever had a package delivered from them that didn't take almost a month to arrive. I'm fully aware that international shipping is going to take a while, but the problem is that after ordering the product, there's radio silence for about 10 days. Normally, once you order a product, it should take about 2-3 days to be packaged and sent away. But it took them nearly two weeks to just send the package.
Love the make up, honestly I couldn't praise the product more. But the shipping is RIDICULOUS.

I ordered a set of brushes on a Tuesday and to my surprise when I got home on Saturday the package was waiting for me at home! The set of brushes was $32.00 (it was on some sort of discount) and the brushes came in a sort of wrap around makeup brush belt holder and I got a free sample of a mascara. Overall the brushes are great and were in great condition when I got them. I think these are good brushes for beginners or for people who don't want to spend a lot of money on brushes. They work very well and totally worth the price!

I swear they must order from China... switch products to their container... then ship to the customer! I mean... I can't think of any other reason for the 'Slow-Slug' Shipping! And it's a shame too, because otherwise, they would get 5 stars on every review because the PRODUCTS ARE AWESOME! I can't believe BH Cosmetics allow their shipping to drag the company through "Crap Reviews!" If they would just modify their shipping methods, they would be great all around!