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BH-USA Reviews Summary
BH-USA has a rating of 4.7 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BH-USA most frequently mention customer service, boat lift and fast delivery. BH-USA ranks 3rd among Boats sites.
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Great company, top notch products, top shelf customer service and a fair return policy unlike other vendors in the industry.
Totally disappointed that the small switch (that could fit in an envelop)
Cost $18 to ship - and no other options.
That stinks, and I won't let that happen again.
This product was just what I needed! Fast delivery and great customer service, I will be ordering from here again!
They had just the parts I needed. Everything was easy to find on the Web site,...,...,...,...,...
Received my order before expected. Couldn't be happier. Would definitely order from them again. Don't really want to say anything else, but it is making me type at least 100 characters to finish the review.
Very good. I spoke to you all two or three times to be sure I was ordering the correct parts. Videos and instructions were good.
Excellent company to work with. It is installed and perfect.
I opened the box today to try and install this motor and I can immediately see that the mounting bracket is bent on one corner. I can also see some scuff marks on the exterior of the motor. My guess is that the motor was dropped, landed on one corner of the mounting bracket first (which bent it) and then the main motor casing hit the floor (which scuffed the exterior paint. Given that, I am leery of even trying to get into it because dropping the motor might have damaged the motor itself, I am going to send back.
Hey had to replace my worm gear after many years of service. Ordered the parts, and replaced the gear and shaft. It was so easy because these lifts are an excellent engineering and manufacturing product. It has been a joy to use your system. Got the parts fast too..
Excellent product. Had to call customer service as lift would raise but not lower. Richard was fantastic. Immediately knew the issue which was wiring on my motor as it was wired for the drum switch I was replacing. Sent him pics of the motor wiring and he told me exactly which wires to move per the diagram on page 9. Quick fix and lift works perfectly.
My old controller got flooded in hurricane Helene. Ordered new Gem box, BH-USA sent it right out. Everything is wired up and I can get back to fishing! Gotta get a new house but at least I can fish in the mean time. Thanks BH
I ordered the 16' bunks, which require special handling, and the local trucking company took a while to get them to me. They also refused to deliver them down my driveway, so dropped them at the street. But my wife and I loaded them on our small trailer and drove them to the house. Am in the process of installing now. It is going well.
All parts were in stock and delivery was timely. Had to call customer support and was happy with the response.
I was wanting to order a jet ski electric conversion kit. I had a couple of questions and stayed on hold for 40-45 minutes (I finally gave up.) I tried again and the same thing happened. I called again and tried a different phone prompt and got a human. I told them what had happened and asked that person to have someone from customer service call me (she said she would) it never happened. I finally just ordered the unit that I though would fit and luckily it did. Never talked to anyone in customer service.
Went on-line to troubleshoot the motor problem. SKU *******. Everyone said that the start capacitor was bad so I ordered a new one from BH-USA, installed it and still had the same problem. Contacted BH-USA chat and they helped me with some troubleshooting and come to find out that the motor itself must be bad although it is not very old. I have just ordered a new SKU ******* motor but now have a new start capacitor that I will not be using.
They always have what we need to keep us working. Plus fast shipping.
BH-USA sent me a replacement motor, no problems. Thanks again!
Fast shipping for exactly the motor I needed for my boat lift here in Florida.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members