Overview
BH-USA has a rating of 4.8 stars from 441 reviews, indicating that most customers are generally satisfied with their purchases. BH-USA ranks 55th among Boats sites.
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I ordered the 16' bunks, which require special handling, and the local trucking company took a while to get them to me. They also refused to deliver them down my driveway, so dropped them at the street. But my wife and I loaded them on our small trailer and drove them to the house. Am in the process of installing now. It is going well.
Excellent company to work with. It is installed and perfect.
I was wanting to order a jet ski electric conversion kit. I had a couple of questions and stayed on hold for 40-45 minutes (I finally gave up.) I tried again and the same thing happened. I called again and tried a different phone prompt and got a human. I told them what had happened and asked that person to have someone from customer service call me (she said she would) it never happened. I finally just ordered the unit that I though would fit and luckily it did. Never talked to anyone in customer service.
I know you are trying to prevent theft by requiring a signature. I had to spend all day at home because ups kept changing what time packages were to be delivered. Please on orders let customers check if that won't to have to sign for packages. Thanks
Went on-line to troubleshoot the motor problem. SKU *******. Everyone said that the start capacitor was bad so I ordered a new one from BH-USA, installed it and still had the same problem. Contacted BH-USA chat and they helped me with some troubleshooting and come to find out that the motor itself must be bad although it is not very old. I have just ordered a new SKU ******* motor but now have a new start capacitor that I will not be using.
All parts were in stock and delivery was timely. Had to call customer support and was happy with the response.
They always have what we need to keep us working. Plus fast shipping.
BH-USA sent me a replacement motor, no problems. Thanks again!
Fast shipping for exactly the motor I needed for my boat lift here in Florida.
I bought 4 new cables for my lift and they came quickly and are very highly quality.
Easy to order and arrived on time. Product was very well made and easy to install.
High quality, well packaged, everything worked perfectly
The order of the parts was processed efficiently and they were delivered quickly. I am a satisfied customer.
Accurate and fast delivery. Well packaged and as shown on website
I've had the worst customer service experience. The rep was rude/unprofessional/argumentative--even with my credit union rep on the call, too. "It takes one to know one," she said to me at one point. She threatened legal recourse. No sense of CS. I will share broadly. Do not buy from this company.
I placed two separate orders about 10 days apart. First I ordered 3 black caps for my dock poles to see how I liked the product. Very good quality, sturdy well molded construction. So, I ordered 3 more for my remaining poles. Both orders were promptly filled and I would recommend this product and the company-- very satisfied.
I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
Outstanding Service and Lightning quick shipping from BH-USA for a Brevas boat lift controller. Installation was a breeze and everything is back in working order.
Thanks BH-USA!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members