Very responsive to my issue of lift handle not working. Hopefully I will resolve it but if not they offered to work to solve the problem.
Had quite a bit of trouble placing the order on line. Whenever I clicked on Resident, it stopped me and automatically changed it to Business. I was concerned about it thinking i'm a business because I don't have a forklift to handle large loads. After multiple tries to fix it, I gave up and used your chat system. Other than that, it was a good experience. Oh yeah, one more thing. I tried calling several times and kept getting a different company. I got your number from the front page of the tech booklet I down loaded from your site for an 8k boat lift. Your manual had the wrong number. The 1 and the 7 were transposed. It told me to call 800 259-8175 . after multiple attempts, I contacted your Chat person online and they said the number is 800 259-8715. Which is correct.
On a previous order shipping was an issue but BH resolved the problem. Gave it another try and this order was delivered in 24 hours! Will continue to use BH for our dock supplies.
Very please when checking your inventories.
I make a mistake ordering this belt's believing.all old flat plate gears used this size and my pulley is 10 inches. I am going to order two A X 34 and a hope you people let me do the return of the two AX 35 I already received
Good experience except, the program didn't pick up my email address and I had to go back (twice) and type in all my information manually. Makes me nervous typing my order in three times for one item.
Bh-USA sales and service dept. were and are very helpful. However SouthEastern Frreight the company BH-USA used to ship the items was not. I had to go pick up the items at there location because of poor communication on their part in schedule delivery. Items were to be delivered on a Friday. The following Tuesday I had to go to their location and pick them up.
This will be the 30th MAX lift we have installed in our marina, lifting very large boats, would not use any other lifts. We are Starship Marina in Kemah TX
The website would not let me put our street address. We live in a community that only has P O boxes. FedX and UPS know our physical address. Please let us know if you received this order. Thanks. Also we just purchased a motor from you on amazon. Thanks.
All was shipped the day they were ordered. There was a damaged part and a replacement along with a spare was shipped right after I called. The sales people are a pleasure to work with. In decades of being a dealer we have always been happy with BH USA.
Website was adequate, though lacking in some detail for a person unfamiliar with boat lift equipment (like me.) Sadly, my attempt at 'live' phone service was less satisfactory, basically, "just go to the website". Uh, okay, thought I did that.
Anyway, I finally figured it out and the products are so good it mattered little.
I really appreciate when you talk to someone and they tell you just what you need to do and there is a immediate response and turn around for the information given. Great customer service!!! I would recommend this business to anyone looking for great service and quality marine parts.
I especially like working directly with Jeff Wilson, he is truly the most knowledgeable and experienced person in this industry! I lay in bed at night and wish that I could be more like him.
Web site very informative can add more info as soon as I receive item as far as quality and speed of delivery.
I tried to set up an account (although I think I already had one), but it wouldn't accept my email address. No big deal. Happy to do business with you, please continue to send catalogs.
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