BH-USA has a rating of 4.0 stars from 2,235 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BH-USA most frequently mention customer service, boat lift, and great products. BH-USA ranks 4th among Boats sites.
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Several times I got my parts returned it was a good experience since I was contacted by person that was nice
Unprofessional company. Find another one. They don't provide an estimate of shipping. They give you the price of the article. They ask you data for payment. Boom they add a high shipping cost! Don't purchase here
I was already happy with my new skiff lifts, but Sally, the storm, had other ideas. So, through several orders, I am back in business. Your products are amazing, as well as your staff, especially Linda. Let's face it, you are only as good as your staff when trying to understand your order. Great job!
Great job, received just as advertised. Fit perfect to replace the old lift. More than enough power to lift a 3000 lb. bass boat.
Easy to find. Ordered the same product two years ago for another boat cradle and have been pleased so far. Only issue is in two years the product has almost doubled in price. Paid $152 in 2018 and now paying $279. Seems overpriced for what you get. If I didn't already have experience with the product I would likely look for a better deal elsewhere.
Glad I found BH-USA. They had what I needed at a fair price and great shipping options. I'll be shopping here more often.
Very knowledgeable when I purchased my boat lifts in the past. I will continue to use them whenever necessary. All Good!
Product was exactly what I needed and was timely in delivery. I highly recommend this product. Pictures match the end product
great product web site needs a little attention. You may know what "Sign Up" means but I had no clue, I was looking for a "Submit" button. Survey did not provide an option of (Neighbor Recommended GEM remote)
I have shopped here for all of my boatlift supplies for almost two decades now, first through a subcontractor, and after - directly. Have no plans for going anywhere else. Without a single problem on any component ordered, and we have ordered over $100,000 worth over the decades, that is a pretty darn fine record of quality. So why would I ever go anywhere else? !!!
Website is bad. Had to go to customer service twice by message to find items that should have been readily 'findable'. MENU should be visible on home screen, obviously; would be much more helpful than the cute moving screen items your web designer sold you!
Hunter was very helpful over the phone.The previous contractor would not come back and replace the motor during warranty...
ok, If I did not have a catalog with the item number I would not have found what I was looking for. after that all good.
Website was adequate, though lacking in some detail for a person unfamiliar with boat lift equipment (like me.) Sadly, my attempt at 'live' phone service was less satisfactory, basically, "just go to the website". Uh, okay, thought I did that.
Anyway, I finally figured it out and the products are so good it mattered little.
Website is easy to use, and you guys make awesome products. I've ordered two boat lifts and several components from you or one of your vendors.
Looked like a promo code could be entered but BH-USA does not use promo codes. Wish you had a tri-toon cradle kit so I didn't have to do my own thing for center tube.
Good shopping experience and hopefully fast shipping...need a new motor by 4th of July and just found out!
Search tool for part needed worked well and ordering process was easy. Free shipping is always a plus.
Excellent customer service and great products. Ordering is simple and shipping is fast right to my door. Thanks!
Unprofessional company. Find another one. They don't provide an estimate of shipping. They give you the price of the article. They ask you data for payment. Boom they add a high shipping cost! Don't purchase here
Products used:
Towel
Your order process is buggy. I'm using up to date Mac with Google Chrome browser. Your order process only shows computer code where the description of the product should display. Confirming the order is not possible until after placing the order and seeing the receipt.
I purchased a 10,000# lift with BH-USA and this is my second order of additional items from them, so far everything has been great in dealing with them as I did need some help installing my remote controll system and they were very helpfull. I even used their products in my last home in Texas
You have a great selection, however to find compatible products on your website is very difficult and frustrating. Why wouldn't you have ss nuts and washers listed together? The pulleys I purchased were listed as shelves, people NOT in the trade know them as pulleys
Really like how product went on and covered. We cleaned with bleach first, waited a week and applied stain. Looks great. Really like color.
One issue was the cans were all bent up and it amazing they were not leaking. This isn't a reflection on product, but on how shipper handled it. Not sure I would order 5 gallon can next time.
very efficient, used the customer chat to verify part # and also had to reset my password ... all good