Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I was very impressed with the quality of the used books! I got everything I ordered and am happy to add these to my classroom!
Awesome website! Definitely support the business because of its values. Going to be buying used books from here more often!
My order arrived quickly and in fine condition. And the fact these folks are donating books makes the experience even more satisfying. Highly recommended.
The company is fun and fast. For a bookworm like me, it's always easy to place an order and wait for my new used book to arrive.
Great to get books that might be hard to find unless your town has a used book store! And they arrive promptly.
I always receive the books I order from Better World Books. I never had any problems at the Canadian - United Statien border neither, the books always go through without any problems whatsoever.
Every book I have ordered has been in excellent condition and the price was great too. Tnak you.
If you are looking for used books at a great price this website is the right option.
The quality of the books themselves is okay. They're used books. One came from a library the others just seemed pretty old but perfectly readable, no pages falling out, markings, etc.
However, the shipping did take an extremely long time, even for my country where the postal service is notoriously slow - approaching two months. Also the lack of a tracking number made me feel very lost and insecure as an obsessive checker. So good price, but if you were looking for something for the weekend or on a whim I might recommend another service.
Looking for used books at a great price this website is the place to go. My books were in great condition and the price was great too. I received the books earlier than expected.
The book is in good condition, and the service is great. I especially love the email you receieve once the book is being shipped. I enjoy the environmental and economical options given so you can steadily help the world one book at a time.
This is a great place to find those hard to find books. Thank you for such great service. Delivery was fast and easy.
Placing the order was simplicity, I got an efficient no probs service. The book arrioved in good time, wrapping & pacvkaging ensured no damage sustained during transit. Can recommend this seller.
Ordered two copies of the Summit Hiker - the description of each was a little different - one was listed as 'hardcover' titled "The New Summit Hiker and Ski Touring Guide", and condition Used-Good, the other was listed as 'spiral', titled "Summit Hiker", condition Used-Very Good. Turns out they were exactly the same - spiral with a hardcover, excellent condition, and both "The New Summit Hiker and Ski Touring Guide". They have different ISBN numbers - so possibly a reprint of the same edition?
GOt my book on time and in good condition. Enjoyed the book and your service. Thank you. I would order from you again.
Great book prices! Quick delivery! Updates on tracking! I have bought several books from them and very satisfied
Book was fast delivered and in a nice condition! Apparently I have to write a whole essay in this review part to reach a 100 words.
Good prices, huge selection(computer programming), very good shipping time(usually a week).
Every order has been good, nothing to complain about.
Great expirence, it arrived faster than expected
I'll do another purchase soon
The book is in good conditions and with The right price
This book was more than 20 years old, but still serviceable. BetterWorldBooks does a good job describing, delivering and checking up on your order.
Every time I order from Better World Books I receive a confirmation of the order. Then I receive a notice when they have shipped it. I have never had a problem with their service.
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members