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Sylvie G.

1 Level 1 Contributor
  • 3 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Education

Member since June 2019

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3 Reviews by Sylvie

I always receive the books I order from Better World Books. I never had any problems at the Canadian - United Statien border neither, the books always go through without any problems whatsoever.
I will never know whose fault it was.

It was my first time buying online at Indigo / Chapters.
It was a book, for $36 (shipping cost and tax included).

(At first, Chapters/Indigo e-mailed me (following my request to Pay Pal to investigate the case) saying that the book came from a warehouse in the United States.

This was senseless to say, since it already had been at the Mississauga Canada Post hardware for 2 weeks!

It was shipped pm June 15th, and the tracking number says that it is still at the Canada Post Mississauga hardware today, July 7th (2020). (I live in Québec, at about 90 miles north of from Montréal).

On July 1st, I asked Pay Pal to investigate, and I got a full refund on July 3rd.

No question asked, with the tracking number, it was easy to see what was the case.

Did Chapters / Indigo write the correct adress on the package? The full address? Any address?

I know that with the current COVID 19, that packages are not being sent on time, which is really understable...

So, yes, I got my refund, and no, I'll never take any chance to buy online from Chapters / Indigo ever again.

Sylvie in Trois-Rivières, Québec.

UPDATE: July 9th 2020.

After 24 days of having being stuck at the Mississauga (Ontario) Canada Post hardware, it started to move yesterday (July 8th). This morning (July 9th), it was rendered here in town, where I live. I got an e-mail from Canada Post saying that it had been returned to the seller (Chapters / Indigo) because the address (mine) was incomplete on the box.

Me and my big heart, when I saw yesterday that the package had started to move, I wanted to send them back my payment, out of honesty.

But now that the case is really closed, that the book has been returned to the sender, I do not have to worry about anything anymore.

"Incomplete address"? This was my very first and very last time buying from them. I never had any such problems with eihter Amazon ( from which I buy a lot of different things from many times per year) and Better World Books (for used books), PetSmart.ca, etc...

Final update: July 22nd 2020.

There is absolutely no point of having an account remaining open with a company that you have (a lot of in my case) trouble with.

On July 16th, I asked Chapters / Indigo via e-mail to close my account (after having tried to get only 1 book from them!). They sent me an e-mail requesting that I replied to them, I did, checked what was my account 3 hours later, and it had been closed.

(The book is back in Mississauga at the company - I kept checking the Canada Post tracking number, which was still working and valid on its return to the company)

Never again...
Thursday, June 13th, 2019

I bought a used book from Thriftbooks via Ebay on May 16th (2019). They shipped it on the next day, via Fedex.

The book was shipped at Newark, New Jersey (USA). I live in Trois-Rivières, Québec (Canada) which is at - by car - about 90 miles north of Montréal, a 7 hour drive from Newark to the North.

Fedex had a tracking number, but no updates ever.
On June 3rd,, I got an update from Fedex (wow...) saying that the book was rendered in Carson - CALIFORNIA!


Hey, only the State of New York separates Québec from New Jersey, and the book is at the extreme southwestern part of the United States?


Their main competitor, Better World Books is heaven (10/10). I never got a book bought from them and not received it very quickly. (For example, a book bought at the English (London) warehouse takes never more than 5 days to get to me here in Québec.

Since Pay Pal allows 180 days to get a refund, and that Ebay stipulates that the book could arrvie (yes, "could" arrive by June 25th (of THIS year, really?), I might wait until that date to ask for a refund.

I did contact Fedex and said that they never had updates on where things are, the only update that they do have is - ( like in my case - Newark, New Jersey and then Carson, California. Nothing in between, nothing afterwards neither.

I'm glad to see that I'm not the only one who has had a terrible experience with Thriftbooks.

Sylvie Groleau, Trois-Rivières, Québec, Canada

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