I will never know whose fault it was.
It was my first time buying online at Indigo / Chapters.
It was a book, for $36 (shipping cost and tax included).
(At first, Chapters/Indigo e-mailed me (following my request to Pay Pal to investigate the case) saying that the book came from a warehouse in the United States.
This was senseless to say, since it already had been at the Mississauga Canada Post hardware for 2 weeks!
It was shipped pm June 15th, and the tracking number says that it is still at the Canada Post Mississauga hardware today, July 7th (2020). (I live in Québec, at about 90 miles north of from Montréal).
On July 1st, I asked Pay Pal to investigate, and I got a full refund on July 3rd.
No question asked, with the tracking number, it was easy to see what was the case.
Did Chapters / Indigo write the correct adress on the package? The full address? Any address?
I know that with the current COVID 19, that packages are not being sent on time, which is really understable...
So, yes, I got my refund, and no, I'll never take any chance to buy online from Chapters / Indigo ever again.
Sylvie in Trois-Rivières, Québec.
UPDATE: July 9th 2020.
After 24 days of having being stuck at the Mississauga (Ontario) Canada Post hardware, it started to move yesterday (July 8th). This morning (July 9th), it was rendered here in town, where I live. I got an e-mail from Canada Post saying that it had been returned to the seller (Chapters / Indigo) because the address (mine) was incomplete on the box.
Me and my big heart, when I saw yesterday that the package had started to move, I wanted to send them back my payment, out of honesty.
But now that the case is really closed, that the book has been returned to the sender, I do not have to worry about anything anymore.
"Incomplete address"? This was my very first and very last time buying from them. I never had any such problems with eihter Amazon ( from which I buy a lot of different things from many times per year) and Better World Books (for used books), PetSmart.ca, etc...
Final update: July 22nd 2020.
There is absolutely no point of having an account remaining open with a company that you have (a lot of in my case) trouble with.
On July 16th, I asked Chapters / Indigo via e-mail to close my account (after having tried to get only 1 book from them!). They sent me an e-mail requesting that I replied to them, I did, checked what was my account 3 hours later, and it had been closed.
(The book is back in Mississauga at the company - I kept checking the Canada Post tracking number, which was still working and valid on its return to the company)