Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Soy de México, y es difícil saber dónde comprar por internet libros viejos en inglés, pues el envío de las opciones más conocidas son muy caros, a tal grado que el precio del envío es más caro que el libro. He hecho dos compras en Better World Books y todas han llegado en el tiempo prometido. ¡Una gran opción internacional!
I ordered a used book but it came out like new. Was a little nervous about it since it's my first experience using this site, but it turns out to be pretty good. Five stars!
The wrapping could be better. The handling during shipping is often rough. But I understand it is a question about keeping the expenses low. This time the book arrived without any damage.
While I have not gotten around to reading the book (I have a giant stack here). I am happy with my purchase. The book looks brand new! I will definitely be ordering from BWB again!
Used book came on time and was in good condition as described. I will probably order another book soon.
I love BWB for their selection, their mission, their regular sales. Always where I look first for used books.
This site is amazing. For every book you purchase, they donate one to a struggling school.
Also, the prices are great and the selection is vast.
I was able to buy an out-of-print, difficult-to-find book at a great price. It arrived promptly and in great shape. Thanks so much!
Great prices on great books, eco-shipping that is free, and it's a non-profit that supports literacy--what more could you ask?!
I ordered 2 books for my research papers and they got here in less than a week this is my second time ordering from here and both times I have gotten good quality books for a fraction of the price.
While the books I have purchased were marked as "good" they sometimes surprise me in the great to excellent condition they arrive to me. I have not been disappointed by either the price or the condition of the gently used books!
The used book that I ordered was in great shape. The pricing was very reasonable, especially since the book was like brand new. The extremely fast shipping made it all the more great. Will definitely order through again.
I got my items shipped and arrived in time without delay this the best book selling website I have Ever ordered from
I was looking for a specific translation of a Russian novel that I had previously read in another, less expert translation. Because I had appreciated the book so much, I wanted to read it again in the superior translation, but I was unable to find it through my city library or local bookstores. Through this website I was able to locate easily just what I was looking for. The book was very reasonably priced, and it arrived a few days afterward in perfect condition.
I order at least 10-15 books a year from Betterworld Books. They have always been the quality that is given in the description. I order only Like New, Very Good or Good. I once ordered a book that had been out of print for about 40 years. It was mass paperback, intact, clean, very readable. Paperback books that old are most lilt to be browning around the edges. I was so glad to find it. More often than not I receive the book within 5 to 10 days. Thank you BetterWorldBooks.
This review is based on my first and so far only purchase from Better Books. Prior to this order I have never heard of this company. Initially I was skeptical but since the book I purchased was only $4.26 I took the risk I was pleased. The ordering process was very easy, the prompts were simple and the response they received my order was quick. The book arrived as they stated when I ordered. Although the book was used, the condition was in excellent shape. The book appeared news. The binder was in tact; the corner of the pages were not dog edged and there were no marks or scribbles in the pages or cover. I was very pleased with the book. And what I like most, they communicated when the book was shipped and that it arrived. Based on the quality of my merchandise and my overall experience, I would definitely order from them again. I hope the quality of service will be equal to my first experience. I would recommend future buyers to not close your eye on this company. Give them a try. If you have a bad experience, you don't have to use them again. However, I think this company is reputable and worth the business. Totally satisfied.
Received my book ina. Timely manner within the shipping date range and the book but was in great condition. Recommended it to a classmate and they found their book too.
Great price, great service; miles cheaper than Amazon - will definitely shop here again. Book was in very good condition as well.
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members