The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I ordered 8 books. 6 were beautiful and as described. One was ex-library and another was not the expanded anniversary edition it was supposed to be. Price makes it worth 1/4 being unusable.
This is the first time I have purchased from this company. The book was at least in as good as condition as promised, actually better if anything. The book arrived quicker than they said it would. It was priced slightly less than the other companies were offering. Overall, I'm very pleased and will always consider purchasing thru them again. THANKS!
I have bought nearly 200 books from BWB over the years since I first became a customer back in the autumn [Fall] of 2016... and the service is excellent
I was able to order a book from BetterBookWorld at a price that was better than I expected and the book was delivered in an amazingly quick time. All in all, I am a very satisfied customer.
First time buyer and will return to buy more books.
Great books, super quick delivery time and mostly best prices.
I love how I can get so many more books at a lower cost and with no worries about shipping fees. I order a LOT of books and always get my BetterWorldBooks shipped quickly.
Two books came in that I had ordered in "good" condition and they were great! I'd definitely call them "good" condition and I didn't have any problems! However, one book that I ordered in "good" condition came in and it was literally in garbage condition. Just giving this book away or donating it actually would have been an insult due to how damaged it was. I ended up throwing it away (which feels like a sin or an illegal action) and ordering the same book again from eBay.
Thanks, I received this used book in excellent condition. I am very happy with my purchase. I have bought quite a few books through Better World Books and have always been completely satisfied.
Every time I visit BetterWorld Books my world gets better! Great selection of new and used books at very good prices. I often send gifts from this site. Prompt delivery too!
The book was as described and shipped on time. Good first experience, and I love the company's mission.
My book arrived sooner than I expected and it is in very good condition. I recommend and will order again when I am looking for a book.
I've been ordering from BWB for several years. You can't beat the prices for barely used books. Why pay full retail price for a brand new book when you can get a much-reduced price for a barely used book.
I've ordered a couple used books here recently and am pleased with the conditions and shipping speed.
My book order was fulfilled and shipped quickly. The book itself was in excellent condition and I will check the inventory at BetterWorldBooks first from now on. Thanks for the great service.
I save lots of money and read LOTS of books. I always hope for all books to be in great shape and have large enough and dark print because my eyes are getting old, but I order almost all my books from Better World Books.
Through my own fault I ordered two of the same book. It is a textbook; it is not like I could give it away as a gift.
I neglected to check over my order. My fault. It would have been nice if there were a prompt that came up that asked, "Do you want two of the same thing?". Just saying. Other than that - all good.
My books were in great condition and arrived very quickly with standard free shipping! Great job. I definitely will be back to purchase more books!
Pleasure doing business with Better World Books. They have a great business model. They obviously were started by people who cared about making the world a better place for people.
The book arrived at my son in laws home in time for his birthday. Excellent condition and much appreciated. I will certainly check your shelves again. Thank you.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.