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Better World BooksReviews 2,091

3.3
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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
Texas
2 reviews
0 helpful votes
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I ordered 8 books. 6 were beautiful and as described. One was ex-library and another was not the expanded anniversary edition it was supposed to be. Price makes it worth 1/4 being unusable.

Date of experience: October 29, 2020
Virginia
2 reviews
0 helpful votes
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This is the first time I have purchased from this company. The book was at least in as good as condition as promised, actually better if anything. The book arrived quicker than they said it would. It was priced slightly less than the other companies were offering. Overall, I'm very pleased and will always consider purchasing thru them again. THANKS!

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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Business as usual
October 29, 2020

I have bought nearly 200 books from BWB over the years since I first became a customer back in the autumn [Fall] of 2016... and the service is excellent

Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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I was able to order a book from BetterBookWorld at a price that was better than I expected and the book was delivered in an amazingly quick time. All in all, I am a very satisfied customer.

Date of experience: October 29, 2020
Texas
1 review
0 helpful votes
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Pleased!
October 29, 2020

I received my book promptly and in the condition promised. I will definitely shop here again. Would recommend!

Date of experience: October 29, 2020
California
2 reviews
0 helpful votes
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First time buyer
October 29, 2020

First time buyer and will return to buy more books.
Great books, super quick delivery time and mostly best prices.

Date of experience: October 29, 2020
California
1 review
0 helpful votes
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I love how I can get so many more books at a lower cost and with no worries about shipping fees. I order a LOT of books and always get my BetterWorldBooks shipped quickly.

Date of experience: October 28, 2020
Tennessee
18 reviews
15 helpful votes
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Two books came in that I had ordered in "good" condition and they were great! I'd definitely call them "good" condition and I didn't have any problems! However, one book that I ordered in "good" condition came in and it was literally in garbage condition. Just giving this book away or donating it actually would have been an insult due to how damaged it was. I ended up throwing it away (which feels like a sin or an illegal action) and ordering the same book again from eBay.

Date of experience: October 28, 2020
Australia
1 review
0 helpful votes
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Art book
October 28, 2020

Thanks, I received this used book in excellent condition. I am very happy with my purchase. I have bought quite a few books through Better World Books and have always been completely satisfied.

Date of experience: October 27, 2020
Florida
1 review
0 helpful votes
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Every time I visit BetterWorld Books my world gets better! Great selection of new and used books at very good prices. I often send gifts from this site. Prompt delivery too!

Date of experience: October 27, 2020
Maryland
1 review
0 helpful votes
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Good experience
October 26, 2020

The book was as described and shipped on time. Good first experience, and I love the company's mission.

Date of experience: October 26, 2020
Arizona
1 review
0 helpful votes
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Recommend!
October 26, 2020

My book arrived sooner than I expected and it is in very good condition. I recommend and will order again when I am looking for a book.

Date of experience: October 26, 2020
Florida
1 review
0 helpful votes
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I've been ordering from BWB for several years. You can't beat the prices for barely used books. Why pay full retail price for a brand new book when you can get a much-reduced price for a barely used book.

Date of experience: October 26, 2020
Connecticut
1 review
0 helpful votes
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Great book source
October 26, 2020

I've ordered a couple used books here recently and am pleased with the conditions and shipping speed.

Date of experience: October 25, 2020
California
1 review
0 helpful votes
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Better Than Expected
October 24, 2020

My book order was fulfilled and shipped quickly. The book itself was in excellent condition and I will check the inventory at BetterWorldBooks first from now on. Thanks for the great service.

Date of experience: October 24, 2020
Oklahoma
1 review
0 helpful votes
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I save lots of money and read LOTS of books. I always hope for all books to be in great shape and have large enough and dark print because my eyes are getting old, but I order almost all my books from Better World Books.

Date of experience: October 24, 2020
Connecticut
1 review
0 helpful votes
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Duplicate
October 24, 2020

Through my own fault I ordered two of the same book. It is a textbook; it is not like I could give it away as a gift.
I neglected to check over my order. My fault. It would have been nice if there were a prompt that came up that asked, "Do you want two of the same thing?". Just saying. Other than that - all good.

Date of experience: October 24, 2020
Vermont
1 review
0 helpful votes
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Great selection of books
October 24, 2020

My books were in great condition and arrived very quickly with standard free shipping! Great job. I definitely will be back to purchase more books!

Date of experience: October 24, 2020
Illinois
1 review
0 helpful votes
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Top Dog
October 24, 2020

Pleasure doing business with Better World Books. They have a great business model. They obviously were started by people who cared about making the world a better place for people.

Date of experience: October 24, 2020
Australia
1 review
0 helpful votes
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Great service.
October 24, 2020

The book arrived at my son in laws home in time for his birthday. Excellent condition and much appreciated. I will certainly check your shelves again. Thank you.

Date of experience: October 23, 2020

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States