Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I love the principles behind this store. The book is in great condition, was considerably cheaper than new. They donate a book to someone who needs it for every book they sell. The email I received from "the book" was fantastic and really made me smile. I will use them again and recommend them to my friends and family.
Great quality book. I gave it as a gift and it couldn't have been a better price! I would definitely order from this site again
BWB pricing is a great bargain, their selection is widely varied and any pre-owned books I've received have been gently used. Most importantly, my purchases contribute to the greater good in the form of donated books and literacy grants. I love that I can build a home library for my grandchildren that gives back.
I just happened upon this site by Google but I'm glad I did. There's a lot of options and I really like that there's photos of the books. I have already told a few people about this site and you can't beat free shipping!
I love buying used books from Better World Books, the books are in good condition and are shipped right away after I place my order. I enjoy the selection and the fast delivery.
It takes some time for me to receive my books, but this site has never dissapointed me when it comes to buying architectural and design second hand books. First of all they are cheap and you don't pay for shipping. The books are always in good condition (usually untouched library books) and the one time I did not receive a book, they refunded my order. The book then showed up a few weeks later.
The only issue is shipping, and I try to plan my purchases according to that. I will always check betterworldbooks first before buying a book I'm searching for.
Great service, quick delivery especially co differing it was an international order. Great quality products.
Super good support and amazing selection. Had no problems with ordering and they have some amazing finds on there.
I was looking for an art book for my kindergarten aged grandson. His teacher had this book in her class and he loved it. It has been out of print quite a few years and finding it was doubtful. The look on his face when I found it was priceless! Yia Yia is his miracle worker. Thank you BetterWorldBooks. You made me a hero to a five year old.
I just love buying my books from Better World Books. All the books I have received were in excellent condition. Also, knowing I am helping someone else who is less fortunate to read is the best part. Reading helps me escape this crazy world for a few hours a day!
I love having Better World Books as an option. Shipping is so quick and there are so many titles available.
I have bought from this website as I lived in Turkey and then in England. It never failed to impress me! The prices are great, and delivery is super reliable. Love this store, thank you for your service!
EVERY book I have ever received over all the years I have been ordering, and I have a very large book collection, has been delivered on time or sooner. Every book has ALWAYS BEEN IN BETTER SHAPE THEN WAS DESCRIBED! I LOVE BWB. Their literary program is wonderful!
THANK YOU,
MYRA TEPPER.
Great used books that are cheap! This is my number 1 choice for used books! I have recommended this site to several people
Best selection. Best delivery. Best support. I buy a lot of books from better world books. Never been disappointed.
I love shopping with Better World Books because they have a wide variety of books, generally have the books I am looking for and the prices are great! Plus, I admire the work that they do. It is my first "go to" book place and it's just great!
It's a pity it's no dust jacket and a library book (it was not mentioned), but anyway it's acceptable.
The books came quickly and in good form. We enjoyed reading them. Some of which, our household is still in the process of enjoying.
Ordered from here a few times now and haven't been disappointed. I prefer buying secondhand for older publications, this website delivers from all over, meaning I can get books from the UK, which I can't easily do with other sites. Even better, free shipping!
Thank you BWB for giving me the ability to purchase gently used books for my nephew who loves to read! Your prices allow me to buy more for him and it make me happy to give books a new home that otherwise might have ended up in a landfill! It is a bonus that a portion of my money goes to help libraries! I love seeing the list of the libraries I helped with my purchase! -ELP
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members