Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I get my books very quickly, great service. Books are always in great condition and packed well. I have received my books from BWB for years and have always been supremely satisfied. I would highly recommend them to all book lovers.
I love BetterWorldBooks. They are my go-to for just about any reading material I'm in the market for. Every order has arrived as promised, in a timely manner, and in good shape. I have never had a complaint and anticipate a continued good relationship with this vendor.
Received the book in France in good condition. Thank you! I already got few books from Betterworlbooks and very happy with the experience.
Five stars! Everyone in the country should read MacLean's book. Charles Koch is buying the government.
Received the book in excellent condition! Almost as if it's new! Definitely will introduce this website to friends around me.
I have been a happy customer of BWB for years. They are the best. Human and decent and the best place to get books. Love them.
I was so happy to save money buying these videos used. They were good quality, and were shipped fast!
I found what I wanted at a reasonable price and it was easy. Delivery was quick with no problems. Thanks!
All good but this book was partly wet before.
Upper part is not straight and few pages were a little glued.
It's pity but still readable.
The book arrived very late, around a month after I placed the order. Even though I knew the book will be used, it was quite poor looking, some parts of the Pages were ripped off. I found the price (£7) a lot for a book looking like that.
I ordered Nightmares and Dreamscapes by Stephen King, a book I have always wanted to read but could not find at any local library. I picked the item from this website because it was the lowest price under my google search. Not only did it come on time, it was in excellent condition! Aside from a name written on the front inside panel, the book looked brand new! It's a quite a large hardback and I think I paid less than $5 for it. You can't beat that!
Once again BWB came through and delivered a book that was hard to find but I just had to have it. I can always count on you!
Great selection, even newer novels. Was able to order ALL of the Mitch Rapp series from Vince Flynn and Kyle Mills. (Love Love this series!) Website is easy to use. Fast shipping. Will definitely order again!
Prompt service and delivery and happy to give an ex-library book at an advantageous price a new life! First time using this seller, trying to avoid the Big A!
First time buying from here, the book is in good condition i will buy more in the future, thank you for your service!
Received the book in good condition and within one week of my order. I have been a customer for many years. It is my go-to source for used books.
Delivered quickly and the book was in much better condition than expected. Would definitely use this website from now on
Delivery dates given thru amazon didnt match what the 'seller' actually said would be the delivery date-the snippy woman I got emailed by said they deliver only on 'business days' when I asked how this works when sending books internationally-do they put the parcel down somewhere during weekends? She refused to elaborate, but what this equates to in actuality for me is she says 20 actual human days is '10 business days' according to her and the book then by that reckoning can take 42 days to get here-too long-returns are not feasible as she said 9even tho bought with free shipping) she would take shipping out of my refund and I would have to pay to send it back-absolutely an awful person to deal with, and I feel duped
Had been waiting for more than a month until the book arrived. Yet the book is in very good condition for an old book that had been stayed in the library for a while. Will consider purchasing from BWB again!
I ordered "Keyboard theory 5-6" on Oct 25,2000. It reached me 11/2/2000 in good packaging. The book is in "very good to new" condition though it was advertised as "good". The book is more affordable than other book sellers would charge. The website also has a very good tracking system.
Thanks Better World of Books
Highly recommend!
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members