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Better World BooksReviews 2,091

3.3
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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
California
1 review
0 helpful votes
Follow Jamie L.
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I'm a retired ESL teacher who now travels to Southeast Asia teaching English to indigenous populations. About a month before I leave I order used children's books and bring them with me overseas. I have been doing this for years. BWB has been a blessing for me and the schools I teach at. I always find what I need at far less than I would pay anywhere else, which means I can purchase more books with less out out of pocket.

Date of experience: November 16, 2019
North Carolina
1 review
0 helpful votes
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I didn't expect to receive my packages so early and the books were in better quality than I expected for used books. I will definitely be buying from them again!

Date of experience: November 15, 2019
West Virginia
1 review
0 helpful votes
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Great value and always good delivery. Offer a wide variety of books new and old. Good selection of GLBTQ reading.

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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Thank you so much
November 13, 2019

You full a need for people who can't afford new books & I am truly grateful for that. I order many Breakthrough Bibles for my Sunday School class. The families are so happy & truly appreciate getting them. Thank you again Judy

Date of experience: November 13, 2019
Belgium
1 review
0 helpful votes
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Rapid delivery
November 13, 2019

Good prices, rapid delivery (quicker than expected), and good follow up. Will not hesitate to use your services again!

Date of experience: November 13, 2019
California
1 review
0 helpful votes
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Book arrived very quickly. The price beat anywhere else I checked including Amazon. This was for a relatively recent book. I'm happy I discovered BWB.

Date of experience: November 13, 2019
GB
1 review
0 helpful votes
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Brilliant
November 13, 2019

Excellent service, exactly what i wanted. I'd use it again, and recommend to others. Not too much more to say, is there?

Date of experience: November 13, 2019
KR
1 review
0 helpful votes
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Everything came as expected. Books were in good condition. Happy to see delivery to South Korea and in plenty of time before Christmas.

Date of experience: November 13, 2019
BA
1 review
0 helpful votes
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My favourite bookstore
November 12, 2019

Excellent source of excellent books. Safe shipping, not so fast, but free. All stars for this company.

Date of experience: November 12, 2019
California
1 review
0 helpful votes
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BWB always has a great variety of books to choose from. Love the personal touches. Delivery is always fast and efficient. My favorite thing is all the wonderful things they do to help with reading needs all over the world.

Date of experience: November 12, 2019
North Carolina
1 review
0 helpful votes
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I received most of my order in a timely manner but one of the titles took an entire month to ship. This hasn't happened in the past with previous orders. I'm disappointed.

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
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Love this company
November 12, 2019

Always have what I want - I needed large print books and was having trouble finding them - went to BWB and found a really nice selection of different genres in large print
Free shipping
Fast delivery

Date of experience: November 11, 2019
Virginia
1 review
0 helpful votes
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BetterWorldBooks is an ethical source for book-buying -- enjoy! The website is easy to navigate, it's fantastic to have a choice among used books, and the company has a social mission as well.

Date of experience: November 11, 2019
Pakistan
2 reviews
1 helpful vote
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Good
November 11, 2019

It was okay. But needs improvements. Some pages of book is misleading. Hoping for the better one. Good luck to the author of the book.

Date of experience: November 11, 2019
Washington
1 review
0 helpful votes
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Dependable and quick
November 11, 2019

Books came fast and in better condition than described. I always check Better World Books first when I'm looking for a specific title.

Date of experience: November 10, 2019
Texas
1 review
0 helpful votes
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Easy to order. Great selection. Books arrive promptly & are in good condition. Good company to do business with. Also good to know they give books to needy people in other countries.

Date of experience: November 10, 2019
South Carolina
2 reviews
0 helpful votes
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Fast, Honest service!
November 11, 2019

Do not go anywhere else! Amazon and bookstores are a waste of time, money, and paper! You can be earth-friendly and take a stand too by not having to purchasing from new books or from the overworked, underpaid employees at Amazon. Sadly, I know this for a fact. And e-books are NOT green! The ink costs so much to make and is not earth-friendly. (FYI!)

Date of experience: November 10, 2019
Pennsylvania
1 review
0 helpful votes
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Took longer than was said but still good value! The books were also in good condition. I will be using this again.

Date of experience: November 10, 2019
GB
1 review
0 helpful votes
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Entirely satisfactory
November 11, 2019

Book as described, in reasonable order. Arrived about 2 days after ordering. I like your ethical standards and your 'Book for Book' policy!

Date of experience: November 10, 2019
Nevada
1 review
0 helpful votes
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Easy to order and came in a jiffy! Thanks:)
I was looking for a rare book and this vendor had exactly what I was looking for.

Date of experience: November 9, 2019

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States