The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
I'm a retired ESL teacher who now travels to Southeast Asia teaching English to indigenous populations. About a month before I leave I order used children's books and bring them with me overseas. I have been doing this for years. BWB has been a blessing for me and the schools I teach at. I always find what I need at far less than I would pay anywhere else, which means I can purchase more books with less out out of pocket.
I didn't expect to receive my packages so early and the books were in better quality than I expected for used books. I will definitely be buying from them again!
Great value and always good delivery. Offer a wide variety of books new and old. Good selection of GLBTQ reading.
You full a need for people who can't afford new books & I am truly grateful for that. I order many Breakthrough Bibles for my Sunday School class. The families are so happy & truly appreciate getting them. Thank you again Judy
Good prices, rapid delivery (quicker than expected), and good follow up. Will not hesitate to use your services again!
Book arrived very quickly. The price beat anywhere else I checked including Amazon. This was for a relatively recent book. I'm happy I discovered BWB.
Everything came as expected. Books were in good condition. Happy to see delivery to South Korea and in plenty of time before Christmas.
Excellent source of excellent books. Safe shipping, not so fast, but free. All stars for this company.
BWB always has a great variety of books to choose from. Love the personal touches. Delivery is always fast and efficient. My favorite thing is all the wonderful things they do to help with reading needs all over the world.
I received most of my order in a timely manner but one of the titles took an entire month to ship. This hasn't happened in the past with previous orders. I'm disappointed.
Always have what I want - I needed large print books and was having trouble finding them - went to BWB and found a really nice selection of different genres in large print
Free shipping
Fast delivery
BetterWorldBooks is an ethical source for book-buying -- enjoy! The website is easy to navigate, it's fantastic to have a choice among used books, and the company has a social mission as well.
Books came fast and in better condition than described. I always check Better World Books first when I'm looking for a specific title.
Easy to order. Great selection. Books arrive promptly & are in good condition. Good company to do business with. Also good to know they give books to needy people in other countries.
Do not go anywhere else! Amazon and bookstores are a waste of time, money, and paper! You can be earth-friendly and take a stand too by not having to purchasing from new books or from the overworked, underpaid employees at Amazon. Sadly, I know this for a fact. And e-books are NOT green! The ink costs so much to make and is not earth-friendly. (FYI!)
Took longer than was said but still good value! The books were also in good condition. I will be using this again.
Book as described, in reasonable order. Arrived about 2 days after ordering. I like your ethical standards and your 'Book for Book' policy!
Easy to order and came in a jiffy! Thanks:)
I was looking for a rare book and this vendor had exactly what I was looking for.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.