Better World Books Reviews Summary
The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
Another great book for Betterw Wworld Books. Best service in the industry. Another great experience. Why buy from anyone else?
Book arrived in excellent condition and delivery was super efficient - I had my book within 16 business day. Would recommend.
Variety of books is large, the duration of shipping is a bit too long but reliable, the prices are affordable and with an excellent quality,
BWB has saves me money and keeps the books from going to a landfill. It is especially cost effective when starting a series that you have to catch up on.
Very responsible and quick delivery. I was so happy to receive my purchase and thrilled at the price!
A great place to get books and save tax payer money! Our small library appreciates that this service is available.
Very good service, great books, delivery on time, exactly as specified on the site, books look accurately like the image presented, and also love the special discounts for buying used books!
As a Pakistani you are a blessing to me. I really appreciate your service. But i will suggest you to improve the international delivery procedure you can add two options a paid and free.
All kinds of subjects, books., some old some new, some in between, some cheap some expensive, some in between, but always a pleasure to go through all those great titles/books!
I ordered a textbook because my grandson lost his. The book I ordered was reasonably priced. The book was in perfect condition and we are very pleased!
This book will be a gift for a friend who loves Billy Collins.So happy the quality is good-looks brand new.
He will love it!
Best on line ordering ever for me. Just type in the book title, author or what you like to read and everything is right there. Plus I feel great knowing that my purchases are help children reading programs around the world. What could be better than reading a good book.
Dear BetterWorldBooks,
Greetings!:)
Last month I bought my first book Dandelion Wine by Ray Bradbury from your libraries and it just arrived today. I was so excited to see that the book was in such good condition! I just love the yellow pages and the sacred scent of an old library book - they remind me of all the wonderful things in the world and I'd just feel like home. I really wouldn't mind if there were any notes written down on some of the pages. In fact, I think I'd love to see some notes on them. It'd make me feel connected with other book lovers who have pondered over and appreciated the words before me. Then reading would be even more joyful!
I LOVE how my book sent a greeting email to me right before it got sent off saying how thrilled it felt just to think that we would meet in less than a month. That was really lovely! I felt connected with my book even before I'd have it in my hands. So thank you BetterWorldBooks for being so nice to your customers and the books!
It's a really wonderful thing you're doing - donating one book to people who need it but somehow have no access to it every time a customer purchases a book from you. I feel that I've contributed something to the world now (however small share it was!). I'd definitely buy more books from your website in future!
Thanks again for being so wonderful to the world!:)
Have a nice day!
Sincerely,
A new customer called Rachel :)
Books are always in the conditiion described and delivered promptly. I have been ordering books from here over 10 years and have never had a complaint.
I have ordered multiple times from this site and it has yet to let me down. I always find what I am looking for both old and new and have never had any issues with the books I have received. They are also nicely packaged, which is important to me as I live in a very snowy and rainy state in the US.
I like that purchase of books benefits literacy programs as well as building my library economically.
This was my first purchase from BetterWorldBooks, and I can only say that I was delighted. I ordered what I thought would probably be two scruffy paperbacks, and received two softcovers in excellent condition. I have since put in two further (separate) orders and await the result with anticipation. I happened on this site quite by chance, but it looks likely to become my go-to place for older books and if the standard remains this high I expect to be buying here for a very long time to come. I would have added a photo but I don't have that capacity.
Book arrived in good condition, no problems.
Probably will not use this facility again because of the time required to
Fill out the review and the confirmation that follows
Better World Books offer a great range at great prices. The free shipping is also very good value. The books are also in good condition.
The books were better than expected. This website is simply awesome. I really love it. Would recommend to everyone I know.
About the business
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members