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Better World BooksReviews 2,091

3.3
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Better World Books Reviews Summary

The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.

This summary is generated by AI, based on text from customer reviews

service
234
value
234
shipping
240
returns
78
quality
233
Georgia
1 review
0 helpful votes
Follow Gail H.
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The books arrived in excellent condition. It is a great place to buy books. I plan to buy more books there.

Date of experience: November 7, 2019
Colorado
1 review
0 helpful votes
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Love BWB
November 9, 2019

Better World Books has great prices and free shipping. I go to them every time I need a book. They have a wonderful variety of books to choose from.

Date of experience: November 7, 2019
Florida
1 review
0 helpful votes
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Love this service
November 8, 2019

I love the fact that I can give back and get a good price for the books I want.
I love your thank you notes also. Very personal. Thank you.

Date of experience: November 6, 2019
Washington
1 review
0 helpful votes
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Im ecstatic!
November 8, 2019

Love these books, they are yellowing and dusty but i think that just makes them cooler and i understand theyre old novels so im very happy! The sticker was STUPID to remove though which is why its 4 stars please find a new way to label them

Date of experience: November 6, 2019
Colorado
1 review
0 helpful votes
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Impressive!
November 8, 2019

If you are looking for out of print books, this might become your preferred source. Often the best price and the quickest delivery!

Date of experience: November 6, 2019
Arizona
2 reviews
0 helpful votes
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I got so many used books that are in excellent condition for a fraction of the cost of what it would've cost to buy them new. I also received an additional 20% discount at checkout. You can't go wrong buying your books from Discover Books. The picture I've included with my review shows only a few of the books I purchased.

Date of experience: November 5, 2019
Tennessee
1 review
0 helpful votes
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I love BetterWorldBooks!
November 7, 2019

This is the perfect place for me to buy books at a reduced cost for my 6 year old son! Because he is growing so fast and can be a little destructive at times, I don't see the need buy brand new books that he will grow out of or may damage. The books arrived on time and in good condition. I will definitely order books from this site again.

Date of experience: November 5, 2019
Romania
1 review
0 helpful votes
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Thank you for sending me the copy of Den goda viljan in perfect shape. You are very reliable and trustworthy.

Date of experience: November 5, 2019
New Jersey
1 review
1 helpful vote
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I payed a little extra for expedited service, which meant the book was supposed to arrive between two days and a week. Two weeks later I was still waiting for my title to arrive. Eventually, I received the book but my son almost missed the deadline for a school assignment due to the late arrival. I would have bought the book on Amazon except the title was out of circulation. Disappointed.

Date of experience: November 4, 2019
North Carolina
1 review
0 helpful votes
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Good communication
November 6, 2019

I like the personal touch. I was glad to be notified about two books that were not available, so I wouldn't be looking for them.

Date of experience: November 4, 2019
Italy
1 review
0 helpful votes
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Better World Books rarely disappoints. This time was great! I like to buy Old West books from this store!

Date of experience: November 4, 2019
Japan
1 review
0 helpful votes
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Pretty good
November 5, 2019

The description said "very good used". I would say it was "good" at best. I was expecting better quality.

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
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Great service
November 5, 2019

My book arrived in great condition. It has proven useful in my college program. This is extra stuff to pass the character limit test and doesn't need to be read. Sorry if you did.

Date of experience: November 3, 2019
Malaysia
1 review
0 helpful votes
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Its amazing
November 5, 2019

The book safely arrived in a very good condition. Its cheaper and im so satisfy with the purchase! Thank you soo much for such an excellent service.

Date of experience: November 3, 2019
Maryland
1 review
0 helpful votes
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This is my first stop for buying books online. Wide selection, great prices, free shipping. Plus for every book I buy, I am donating a book to a good cause AND the purchase also helps another book-related organization.

Date of experience: November 2, 2019
New York
1 review
1 helpful vote
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Wonderful!
November 3, 2019

Love your philosophy. Thank you. I have never had a problem. I usually buy used books and all descriptions of book condition has been very accurate. Thank you.

Date of experience: November 1, 2019
Michigan
1 review
1 helpful vote
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I'm so glad I found your website. Not only do I get excellent title choices and service at a reasonable price, I also get the satisfaction of knowing my money is going toward a great cause!

Date of experience: November 1, 2019
Maine
1 review
0 helpful votes
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I love just about everything about Better World Books. Great selection, great prices, fast free shipping, and for every book you buy, they donate one to a literacy program. I've been doing business with them for years, and have bought 180+ books through them. On a couple of rare occasions when I was not satisfied with a purchase (through one of their affiliates, not Better World itself,) Better World Books was quick to either find me a replacement in better condition, or refund my money.

Date of experience: October 30, 2019
Morocco
1 review
0 helpful votes
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So grateful
November 1, 2019

I'm fully satisfied with the books and the shipping quality is approved, I'm looking for another purchase in the future

Date of experience: October 30, 2019
Illinois
2 reviews
0 helpful votes
Follow Peng F.
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Got some great books from BetterWorldBooks at ridiculously low prices and speedy shipping. Can't ask for more.

Date of experience: October 30, 2019

About the business

Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.


betterworldbooks.com
Founded in 2003
Mishawaka, IN, United States