The overall reputation of Better World Books is mixed, with notable strengths in their extensive selection and competitive pricing, often praised for delivering books in excellent condition. However, significant concerns arise regarding customer service, particularly related to shipping delays, fulfillment errors, and inadequate packaging that often leads to damaged items. Many customers express frustration over the return process and a perceived lack of responsiveness from the company. While some customers remain loyal due to the ethical practices and commitment to literacy, recurring issues with order accuracy and support hinder a consistently positive experience.
This summary is generated by AI, based on text from customer reviews
The books arrived in excellent condition. It is a great place to buy books. I plan to buy more books there.
Better World Books has great prices and free shipping. I go to them every time I need a book. They have a wonderful variety of books to choose from.
I love the fact that I can give back and get a good price for the books I want.
I love your thank you notes also. Very personal. Thank you.
Love these books, they are yellowing and dusty but i think that just makes them cooler and i understand theyre old novels so im very happy! The sticker was STUPID to remove though which is why its 4 stars please find a new way to label them
If you are looking for out of print books, this might become your preferred source. Often the best price and the quickest delivery!
I got so many used books that are in excellent condition for a fraction of the cost of what it would've cost to buy them new. I also received an additional 20% discount at checkout. You can't go wrong buying your books from Discover Books. The picture I've included with my review shows only a few of the books I purchased.
This is the perfect place for me to buy books at a reduced cost for my 6 year old son! Because he is growing so fast and can be a little destructive at times, I don't see the need buy brand new books that he will grow out of or may damage. The books arrived on time and in good condition. I will definitely order books from this site again.
Thank you for sending me the copy of Den goda viljan in perfect shape. You are very reliable and trustworthy.
I payed a little extra for expedited service, which meant the book was supposed to arrive between two days and a week. Two weeks later I was still waiting for my title to arrive. Eventually, I received the book but my son almost missed the deadline for a school assignment due to the late arrival. I would have bought the book on Amazon except the title was out of circulation. Disappointed.
I like the personal touch. I was glad to be notified about two books that were not available, so I wouldn't be looking for them.
Better World Books rarely disappoints. This time was great! I like to buy Old West books from this store!
The description said "very good used". I would say it was "good" at best. I was expecting better quality.
My book arrived in great condition. It has proven useful in my college program. This is extra stuff to pass the character limit test and doesn't need to be read. Sorry if you did.
The book safely arrived in a very good condition. Its cheaper and im so satisfy with the purchase! Thank you soo much for such an excellent service.
This is my first stop for buying books online. Wide selection, great prices, free shipping. Plus for every book I buy, I am donating a book to a good cause AND the purchase also helps another book-related organization.
Love your philosophy. Thank you. I have never had a problem. I usually buy used books and all descriptions of book condition has been very accurate. Thank you.
I'm so glad I found your website. Not only do I get excellent title choices and service at a reasonable price, I also get the satisfaction of knowing my money is going toward a great cause!
I love just about everything about Better World Books. Great selection, great prices, fast free shipping, and for every book you buy, they donate one to a literacy program. I've been doing business with them for years, and have bought 180+ books through them. On a couple of rare occasions when I was not satisfied with a purchase (through one of their affiliates, not Better World itself,) Better World Books was quick to either find me a replacement in better condition, or refund my money.
I'm fully satisfied with the books and the shipping quality is approved, I'm looking for another purchase in the future
Got some great books from BetterWorldBooks at ridiculously low prices and speedy shipping. Can't ask for more.
Answer: You can probably, maybe able to see them on line somewhere, on an American government site for universities as they are out of the University of Indiana... that's my guess anyway.
Answer: I have only ever had one order go astray and they refunded the purchase as soon as I reported it If you still haven't received your order you should notify them. They will probably refund your purchase as it may have been lost.
Answer: It's a non-profit run by volunteers at several sites around the U.S. Many of their books are from public libraries & in good condition often. They also get donations from the public & some of those are in only Fair or Good condition, though lots are in Very Good/Like New or New condition. My favorite thing about BWB is their free book donations to very poor countries! I've bought from BWB for over 4 years & have bought close to a 100 books. Great non-profit!
Your online bookstore? Millions of USED books at bargain prices. Super selection, low prices and great service. Free shipping. Satisfaction guaranteed. Shop for your next used book or textbook now.