The products have always been of top quality and when I had to contact customer service regarding a product that I failed to open for months and needed a part, they did not hesitate to still help me and sent me the parts that I needed. Definitely great customer service for sure!
My order for a jeep power wheels was processed and I received emails that it was being shipped. 2 weeks later it hadn't arrived. When I emailed the company they said it was out of stock and after 3 weeks they processed a refund. They never contacted me or informed me of the issue from the time of purchase to after me contacting them. Because Of this incident my daughter didn't get a birthday present on her birthday. This company cannot be contacted via phone, you can only email them and it takes over a day to get a response. This company provided unacceptable customer service and I will never shop on there site again.
The first product I purchased from Best Choice Products was a 10" offset umbrella. I had a problem with the crank handle. The umbrella was several days past the warranty date. After explaining my problem to the customer service rep, I was awarded a new umbrella. This was the best experience I have ever had with a customer service rep. I would highly recommend their products.
Purchased a chair from them Broke with in a week, sending emails to the customer support and getting the same reply again and again.
This is the worst customer support ever.
Dont purchase any thing from this seller. Waste of time and money.
Hello,
We sincerely apologize for the issue you encountered with this chair and the issues with our Customer Service Team. Please email your order number to escalations@bestchoiceproducts.com and I would be happy to look into this issue for you and get this resolved to your satisfaction as quickly as possible and prove to you that Best Choice Products values their customers and experiences.
Sincerely,
Tasha Eastman
BCP Corporate Escalations
No cancellation policy! If you want to cancel the order, you have to contact Fedex to refuse the shipment! It took forever to get a hold of Fedex, Their intent is to create the complicated return process so you might keep the order. Very disappointed
I purchased a Halloween product which was not working correctly (would not turn off) after troubleshooting the problem with customer support I was offered a refund or replacement. It was a pleasure dealing with support and the replacement arrived quickly. I would recommend BCP to my friends.
Hello Joseph,
Thank you for your review and 5-star rating. We value your feedback.
Sincerely,
Tasha
BCP Corporate Escalations
I purchased a chair from this company. There was a small problem with the chair, so I reached out to them. They were so easy to work with and they resolved my problem quickly and professionally.
Thanks again for the great service!
A product I ordered and was shipped to me arrived with a hole. I sent a message about the problem and they responded quickly. I had asked if they could replace just the piece with the hole but they did not have that part in stock. They provided me with the option to receive a refund or have a new one shipped. I opted for a new one to be shipped and asked how to return the damaged product. They said I would not need to return it. I decided to go ahead and put together the item to use until the new one arrived but I lost the instructions. I went on their website and they had a chat feature. Within minutes they forwarded the instructions to me in the chat. I appreciated the ease of getting my problem resolved.
I was more than satisfied with the resolution. They told me just to keep the defective item which had hardware missing and loose. I may be able to salvage it by totally disassembling it and finding replacements for the missing parts.
HI Fred,
Thank you for your review and 5-star rating. We value your feedback.
Sincerely,
Tasha
BCP Corporate Escalations
I have bought from this company various times and had only positive experience with them. I had great experience with Robert from the resolution team which gave me positive results. I would buy from company again.
I ordered for the first time. I had a question regarding my order so I emailed the contact email. My email was answered within an hour and my question was answered satisfactorily! I was quite impressed with the efficiency!
I have made several purchases of BCP products, and can say that product quality is above average. It's nice to have a company I can rely on for quality products, great customer service, and fair pricing. You can ask for more, but you probably wouldn't get it…lol
Thanks BCP!
I just want to tell you how impressed I was with not only the product that I bought but how helpful the company was to me when I had problems putting the product that I bought together. The help I received was very helpful. The person from the company that I dealt with was very polite and very understanding. I would recommend this company and their products to anyone.
We had a problem with an outdoor sofa set we ordered from Best Products. We contacted the company to explain our issue and Hadaza, their Customer Service specialist, resolved our issue by far exceeding our expectations.
Truly excellent customer service!
I ordered a bench, it is beautiful and sturdy. However, it was DELIVERED by Fed ex, with a huge hole in the box and the hardware was missing. Best choice was contacted, their customer service was great!. They gave me choices. I made my choice and I got my bench outside looking great. GREAT FAST customer service! Thank you for your concern over my delivery issues.
We purchased this bird bath, made by Best Choice Products, from Home Depot. We are very happy with the appearance, assembly and durability of this product. Would recommend Best Choice Products to any one.
Impressive Air Fryer. I have tried Chicken, Steak, Fries, Tater Tots and Fish. "Perfect Cook". Still working on Ribs and Wings as "not so good" needs work, but not the Fryers fault. I wish I would have DUMPED my deep fryer years ago. Love it!
I realized that somehow in checking my discounted price, I erroneously made the purchase. I contacted 'help' and got a quick reply. The associate, once I told him of my mistake, immediately canceled my order and was given an appropriate refund. I am sure I will place an intentional order in the future.
Very bad customer service. No replacement parts. I ordered the ride on 12v atv for my son. The foot switch failed due to poor manufacture process. There wasn't enough room to accommodate the foot switch and the wire harness. This caused the switch to failed from being pressed against by the wires and the foot pedal.
When i asked for replacement parts, they said they had none. When i asked for a part number. They said they could not provide any.
I have pulled kids atv's our the the dump and fixed them. They are still running to this day. There is no reason this should be so difficult.
What company can't support their own products. Do not support this company.
Hi Kiai,
We are truly sorry that the item you received did not function as promised. Please reach out to us directly at escalations@bestchoiceproducts.com and provide us with your order information. We will be happy to investigate your situation and resolve it to your satisfaction.
I have been a long-time customer of Best Choice Products (BCP) and have always had a great experience with the products, shipping, returns, and most importantly customer service. Customer Service is top-notch and based on my experience with them this company stands behind its products and stands with the customer. The shipping time has always exceeded my expectation even with returns. I have been mostly happy with the items I purchased and if I wasn't or something was wrong I contact customer service and they take care of it. I would (and do) highly recommend this company,
Overview
Best Choice Products has a rating of 4.1 stars from 287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Best Choice Products most frequently mention customer service, new umbrella and christmas tree. Best Choice Products ranks 12th among Discount Shopping sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kim,
We sincerely apologize that you were not notified that your order is out of stock and that it took longer than normal to receive a refund. We can only imagine your disappointment since your daughter did not receive a birthday present. This is not the experience we want our customers to receive. Please email your order number to escalations@bestchoiceproducts.com if there is anything, we can do to further assist you. We value you as a customer and your satisfaction is important to us.