BestCanvas.ca

I have had a very bad experience with "Bestcanvas.ca". They are not canadian at all. I ordered a print for a client 2 weeks ago. I had a tracking number 2 days later. I followed the tracking number and UPS hadn't updated anything. I contacted Bestcanvas.ca and was assured it was on its way. It wasn't. A week and a half later, still no product and no update from UPS. They hadn't gotten it to UPS. I was promised on two different occasions that they would reprint and ship. The second time I was promised 2day air mail. When I hadn't received a tracking number, I called. Only to be told they still hadn't reprinted, and that they can't ship to Canada any faster the 6-7 days. Not even in a special circumstance to make up for terrible service and broken promises. I have most likely lost a client over this. IF they get it right this time, and it shows up, It will have been over 3 weeks form the order date.

Pretty sure this is a fraudulent company, or at least a company that claims something that isn't true... I placed an order 20 days before Christmas with a promise that it would be delivered to me before Christmas (it was advertised ALL OVER THEIR WEBSITE). It is now end of day Dec 23 and the product has just left the facility and it is still sitting in the USA. There is NO way the product will be here in time. I have sent several emails and tried calling but haven't heard back from them. If I do not receive a refund as I will be needing to rush to purchase a new Christmas present, then I will be going through my credit card company to try to receive my money back. STAY AWAY! Waste of my time!

I have ordered from them several times over the last few years I placed $300 order the week before Black Friday as Christmas gifts for my kids our family photo shoot because I needed to ship some to children living far away I needed to place three separate orders/when I put my postal code in it would not except it so then I tried to pay with PayPal it would not give me the black Friday discount\I called the company at 10 to 4 and at 4 o'clock got a recording that they were closed for the day well that was frustrating so I emailed the company without reading my email they replied to me that my order had gone through and I received the discount\they were referring to the $300 order I had two more $300 orders it's a process I realize it may have been a website glitch but I could get no help whatsoever on my fourth email I just decided to go somewhere else kept getting form letter responses

I placed an order with Best Canvas. Ca thinking it was a Canadian website.It was only after the order was processed that it was revealed the product came from Florida USA. I was dissappointed and concerned. I had ordered a 30 x 40 inch picture. I then looked up the reviews and saw a few comments that were of concern and some that were fine.
I oredered it Sept 7th 2020 and just received it today Sept 16th 2020.
The box was a little sketchy, not much tape, a little damage... I was afraid to open it.
My curiousity got the best of me, I opened it and much to my surprise it looked fabulous! No marks or damage.The picture was even more clear than I had expected.
So my first experience was good... will probably order more.The picture posted looks better in person.
D Ashmore Kitchener Ontario Canada

I have to say that I was very reluctant to use BestCanvas after reading some of the reviews - but I took a chance and was very much surprised with everything from the service to the quality - one of the things that first impressed me was the ease of the ordering and configuring my photo on the canvas, the fact that I called a service person and spoke to one instantly, and yes it is in Florida but there is both a bestcanvas.ca and bestcanvas.com - so my order that came to 74.00 was in Canadian dollars - I was also worried about the resolution of the photo that I had used in my order - by mistake I had used one I had resized down - I contacted them and they reassured me it would be fine and if not it could be reprinted up to 3 times - anyway I am very impressed with the quality and the service and will be using them again in the future. I used UPS and followed the tracking and it came exactly 1 week later after placing my order - very fast and effecient

Do NOT order from bestcanvas.ca. I ordered a blanket for Father's Day at the beginning of May so I had almost two months to receive the product. It is now JUNE and I still have nothing. The company apparently has no idea what happened to my order. When I e-mailed them they said "Regarding your request, we had to conclude that for unclear reasons your package apparently had never arrived at the depot of our shipping partner UPS."

They told me that they would make a replacement and ship it out. I was told that I would receive my order within 10 working days and as soon as the order ships I would get an email with tracking information etc. WELL, it has been almost one working week and I have yet to get an email saying that it has even been shipped! So will it magically show up within the next 2 days? Yeah, probably not.

I have now requested a refund! And I can tell that this is going to be a painful and VERY long process too. I am furious and it seems like a lot more bad reviews have popped up since looking prior to ordering. I am super disappointed. Never. Again. Scam scam scam!

Ordered twice now from best canvas and each time I was shocked at how well the photos turned out. I plan on learning how to print and put together my own now

basic canvas print