BestCanvas.ca reviews

My son put in an order in November 2018 and I did as well. I got mine after several weeks but he got someone elses prints in error then the sent a new set and asked me to dispose of the error set and now they set mine again he finally emailed them once again its January and still no prints of his. So breach of privacy and the company goodnluck getting a hold of someone by phone. This company will not be in business for long. I just got another email today saying MY prints are on their way!!! WTH? I have received double of my prints already!!! A third will just be ridiculous and no excuses for another error! Such a waste of product time and waste!

Received 2 canvases. In both one subject was completely cut off and on one there was a scratch across one subject's face. Did not respond to emails and company is suggestive of being Canadian but actually ships from Florida.

Ordered a product that was never received. Based on their facebook page this is a common theme this holidays. I have been trying to reach them for weeks.

I have ordered over 30 canvases in 3 different orders and always been pleasantly surprised and the speed and quality of the prints. I suggest you check with 'HONEY' to find a promo code. They provided great customer service too when my promo code failed to apply. I will definitely recommend them to others!

I have had great service in past orders, but a recent order placed Nov. 13/18 has not arrived yet. I haven't received a shipping notification! My credit card has been billed. I have tried emailing THREE times with all the appropriate information and no response. There have also been three different toll-free numbers. Waiting for someone to answer is absurd..it doesn't happen. While I did enjoy my previous orders, which were many however this recent order is becoming very frustrating trying to get in touch with someone at Bestcanvas.ca
Angie

I was a bit skeptical at first but since the prices were so reasonable - it was worth the risk. I received the package in record time.

I was not expecting the high end quality that I received.
Just wow!! They did an amazing job way BEYOND my expectations. Truly - I opened the box and the only thing I could say was "Wow".

I would definitely use your services again and will highly recommend you to my friends.

They don't care about the customer. Not responding to e-mails. I guess theyre thinking theres enough people in the World to make money out of their first order, no need for all the customers to be Happy ans order again.

It took more than three weeks but I received the order, qualit6 was good and happ6 with results, just wish they could have been quicker

Just received 2 canvas prints from family Mexican vacation. 21 kids, grandchildren and us on beach, 2ft. X 3 ft. is fabulous. Rare these days to see such quality.

Yes, they responded via sitejabber. I emailed BestCanvas directly; Also I have registered, so they have lots of data for contacting me. Looks like the repsonse is a generic computer generated message to make it look like they are working on it. It puts the onus back on the customer.

Ordered last Thursday morning and received today! Amazing service and I am so pleased with the outcome! Will definitely be ordering more in the future! Thank you BestCanvas.Ca !!!!

Got a 12x16 of my dog. Turned out beautiful, super fast shipping, ordered it Sunday morning got it Friday. Would definitely order again. Thanks

Update: After emailing them and explaining the various problems with my prints, and sending a few pictures, I received a reply within a day, and they shipped me a whole set of reprints, all 10 prints that I ordered. The reprints were fantastic. My original reivew begins below, and and update after recieveing the reprints follows.

Original review: So I initially gave my review 3 stars, but the problems with the prints that I thought I could live with, are just getting more annoying every time I look at the pictures, so I've changed it to 1 star.

First of all, their prices are in Canadian dollars, and there were no additional taxes, duties, or fees besides the invoice from Best Canvas. I paid through Paypal and the invoice was in CAD$. Shipping was through UPS ground and took about 2 weeks, from Florida to Vancouver, BC. Shipping was free because I ordered 10 prints, of varying sizes from 30"x20" up to 40"x30". Its was all fantasy art, so lots of light and dark and colors. Prices were great. The printing itself was pretty good, no issues there.

All my issues are with how it was framed and shipped. I am only completely satisfied with 3 of the 10 prints.

1 of the 10 had one corner where the two wood frame pieces were completely misaligned when nailed together, and so the canvas on top looks stretched and is very noticable, its a completely obvious error, I don't understand how it made it through any kind of quality control, unless their process is completely automated? I don't think so; some idiot stapled this print in place and knew it was $#*!, and let it go.

3 of them were poorly stretch and stapled in one corner, and so they have a bit of a wave in them, very noticeable with the way light hits them.

2 or 3 of them seem like they weren't stretched enough, and are a little loose on the frame.

All 6 of the larger prints, you can see the inside outlined edge of the frames going all the way around. Its mostly just visible on the black and very dark areas of the pictures if they are near the edge. I think that came from shipping, with the smaller prints leaning against the larger prints in the boxes. That's really annoying and draws the eye.

At first, I thought I'd live with most of the imperfections, but the longer I have them, the more displeased I am with them. So I give them 1 star. I wouldn't order again; may as well pay a few dollars more and see if another company will get them right, I don't think someone else could do much worse.

Update: So after contacting them, they immediately said they were sending a full set of reprints. The reprints arrived much quicker than the 1st order, only took about a week. And the prints are fantastic! I have to commend their excellent customer service. I'm very pleased, and knowing that they will so quickly remedy any problems with the prints they ship you, I won't hesitate to order from them again.

Clearly, whoever worked on my new prints was either much better at their job, or knew these were reprints and was far more attentive than whoever worked on the first set. If I had received the 2nd set originally, I would have given 5 stars.

While I originally said that I was satisfied with the print quality, I can now see that the original prints had some color problems that I didn't really notice until I had the new ones side by side; the colors on all 10 were just a little off; skin tone of characters was a little too pink and not flesh colored. But the new ones are perfect.

All 10 were excellently framed and stretched tight on the frame, unlike the 1st batch. Even the ones I thought were ok from the first batch, I can tell are loose compared to the reprints. No frame alignment issues this time either, all frames were nice and flat.

Packaging: A lot more care was taken with packaging the second set, putting cardboard between prints to avoid the prints from leaning on each in transport. I mentioned that many of the originals had pressed against the frames in places, creating creases in the canvas at the inside edge of the frames. Unfortunately, 2 of the reprints still had this imperfection, one very mild and one more noticeable. But I can overlook this, its nowhere near as bad and frequent as before.

All in all, I'm extremely satisfied with the reprints. The customer service response was excellent, and knowing this is how they will respond if I have any problems in the future, I won't hesitate to order from them again. If I had received the great prints the first time, I would have given 5 stars.

I didn't expect much really, but the canvas is see through. It was stapled loose and sloppy and the inks they use show signs of bronzing when the canvas is viewed at an angle. I would recommend looking elsewhere.

I ordered 2 prints with black edges. I have ordered these exact prints from other companies before with black edges but clearly Best Canvas should not be offering this option. On the smaller print the black edge is visible on the front on one side by about 1/8" making it look very odd (could have been missed). The larger print is ridiculous, the black border is on the front of the picture on one side by 1/2". This is not something that is possible to miss. The fact that someone attached this canvas to a stretcher then packaged it up and sent it out shows that there is ZERO quality control in this company. I have sent emails and pictures and they have only offered to reprint the small print. Not good enough! I will be returning these prints to the company COD and asking PayPal for a full refund.

This is Friday, and I have already received the order I placed Sunday. They did a great job - the image is exactly as I sent. Perfect colour and nothing cutoff.
I ordered a premium frame, which was well worth the surcharge.
Would recommend this firm whole-heartedly.

I should have known better after recently receiving a canvas that had a white border that slightly overlapped onto the main body of the photo - pretty shoddy work. However, I recently decided to order an aluminum print of them (not inexpensive at over $50). It arrived this morning and the first thing I noticed was that the mounting hardware that I ordered separately for $6 and was clearly shown on the invoice was left out of the box. Understand, you do not receive prints from them ready for wall mounting. You must either furnish your own mounting hardware or pay them for theirs. A total pain to say the least.

If that was the worst part, it would not be so bad in that they would be able to ship me the missing, paid for hardware. The surface of the print had bubbles of various sizes and not surprisingly (they furnish no padding for the photo as part of the packing material - simply cover it with a membraneous piece of foam and put it in the un-protected box), the upper right edge of the metallic photo was irreparably bent.

You need to be a detective to track down their alleged customer service. They requested that I send them photographic evidence of the damage which I did, but I am having a difficult time confirming receipt of said evidence. Avoid these derelicts like the plague! There are too many good photo processors out there and as the old saying goes, "You get what you pay for." Of course the exception to that was my aluminum print which again was expensive and is obviously something above their production heads!

Added 1/18/18 The company did in fact issue a credit for the merchandise. Their first offer was to reprint the photo, but based on my very negative experience with their quality control, I declined. Having said that, it changes nothing about the review other than the fact I was finally able to make contact with them.

My wife and I ordered canvases and a hanger set from Best Canvas in December. The hanger set was not included in our order. My wife notified Best Canvas that the hanger set was missing on December 12th. It is now January 10th and we still have not received the missing hanger set. I've emailed Best Canvas multiple times and they have not replied to any of my emails. My wife has emailed as well and the only response she received basically said "we'll get it out to you as soon as possible". No tracking number, no details, nothing. It's been a month, if they actually shipped it we would have it by now.

I chose the non-wrap option with a white edge. But they were all partially wrapped on some edges, in turn ruining a couple of them as it was crucial that the image was all on the front.

Also I had my cart full and ready to go, then I had to refresh and all of the prices raised. That pissed me off a lot. I then checked their front page and the prices are constantly fluctuating. Stupid stupid stupid.

I will absolutely buy from this company again. The price was unbeatable for what I got. The print quality is very good. There's a couple of very slight black marks that weren't on the original picture, but are hardly noticeable so I'm not worried about them. I bought from this site not only because they were affordable, but also because they offered some unusual sizes that no local shops would do - I ordered a 16x24 canvas because it allowed me to keep the entire focal piece of my picture without having to crop anything out (I would have lost a lot if I'd had to choose a 16x20 canvas, which is the typical aspect ratio most shops will offer). Like many others I assumed this site was Canadian since it's a .ca domain (another reason I ordered from them), but it turns out they're in Florida. Because of that I worried I'd have a long wait time, but it was printed & shipped the following day and arrived in just over a week. Prices are in CDN dollars, and there were NO extra duties/taxes/fees crossing the border. I was a little nervous at first after reading some of the negative reviews, but for the price I figured it was worth a try. Turns out this was a quick, easy, hassle-free transaction, and they'll be my go-to site for canvas printing from now on. If I ever have a negative experience, or if the canvas starts to fade or crack prematurely, I'll be sure to update my review, but for now I've recommended them to everyone who's asked about the awesome pic hanging on my wall.

The canvas I printed had a white lines and all the sides were pulled so they were no longer straight lines - looks absolutely terrible.
I have tried to contact them via email but they have not replied and their phone #'s listed are not in service!!!

I ordered 6 canvas prints from them and all of them turned out great! some of the photos I used even came from facebook (which are not always the best quality photos to use for things like this) and they still turned out great (the size canvases I ordered were 11 by 14 In. The price was amazing and I received them like a week later. SO happy with the product, would definitely order from them again!
-Hayley

First let me say... ignore every bad comment you've seen as some of those comments almost prevented me from ordering. If you are looking for amazing quality, excellent customer service and unbeatable prices ... order from best canvas!! You will not be disappointed! Just beautiful