Like a lot of Canadians they tricked me. I thought I was ordering locally and it's coming from Utah. I ordered 3 weeks ago and there's no shipping updates at all. I am pretty sure this company is a scam...do not buy from them! Go to a local store.
I have used Best Canvass several times because they do quality work. In the past the shipping time and lack of tracking information was less than ideal. This time it came very quickly and I could track it from US across the border and through Canada to my post office. I am so pleased they have dealt with the shipping glitch. I highly recommend them now!
Received the product earlier than estimated. Quality was very good. Packaging was also good; the print was anchored inside the shipping box in such a way that it wouldn't slide around but without lots of extra wasteful packing material. Overall happy with the product and shopping experience.
Like many have mentioned, this is NOT a Canadian company. The product is shipped from US. It took about 3 weeks for it to be delivered. I guess I am luckier than others who waited for much longer. Product is cheap looking and not worth the money. I stuck them to the wall using the sticking magnets provided by them and they lasted less than an hour before they started dropping.
Do NOT order from here. I purchased a nice canvas for my mom for Christmas, never received it. I asked the company for a refund and they said that it was over 30 days since I purchased it, so they cannot give me a refund. How was I supposed to know that they would take more than 30 days to deliver it? They will scam you for your money. I spent over $50 for nothing.
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Would and have recommended this company for their pictures. I ordered two more just yesterday. Quick delivery of completely gorgeous pictures. Tried both acrylic and canvas, medium and large size pics. Pleased with all. Thankyou, they ARE the BEST.
Ordered from their website where they guaranteed delivery before Christmas. It's not coming in until after New Years. They won't reply promptly to my messages, and all their target milestones are not hitting their guaranteed dates. I won't be seeing my family after Christmas for some time and if you want to sink your money into something you or your loved ones won't enjoy, this is the place.
Think about starting a dispute process through my credit card company. To think I was going to order hundreds of dollars from this site and stopped short. Someone must-have been looking over my shoulder.
So three boxes arrive all clinking and clanking with broken pieces. No mention of the word FRAGILE on boxes, no bubble wrap inside like Amazon does to secure that items don't move around. 80% of my mugs were broken and I get offered 45% refund and a ''Have a wonderful day''... seriously?
Buyer beware!
BestCanvas produced two excellent canvases for me with beautiful colour and clarity. I chose the extra thick border and they are so sturdy. Ordering on line is so easy. I would definitely order from them again. The delivery was just as promised and the pictures were extremely well packaged. I highly recommend this company.
I read some negative reviews which made me uncomfortable, but I went ahead and was totally happy with my first overall experience. They kept you in the loop with the order, production, shipping etc. Very clear and smooth process. Will be ordering for Christmas gifts now that I had a positive experience. Thank you
I've bought at least a dozen various canvasses from these guys between Canada and the US! Only once was an issue and it was corrected next to immediately. I tell everyone about them when they come over and see these fantastic pic on my wall, all sizes. An excellent company. I LOVE them!
This is a great company to deal with. I had an image that was damaged in transit and they responded immediately and replaced it. No questions. I live in B. C. Canada and the images are shipped from Florida U.S.A. These guys beat the shipping, pricing and quality of anyone I have found.
The "blanket" came in after Mother's Day has come and gone. I orders it 2 weeks before. When I opened it, the photos had damage and pulled off the blanket. Which is the most tiny thing I've ever seen in my life. How is this size even an option! Now the delayed Mother's Day gift for my elderly grandma not only didn't show up, is too small to cover her AND is damaged! I will never order from them again.
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask you send us your order number.
Great quality, speedy service. Lots of options. Highly recommend BestCanvas. It would be nice if there was a gift option, so a little card could go in with the gift you are buying. Have purchased twice so far, and won't be my last time. Thanks for the superior service.
I ordered multiple canvases as a Christmas gift. I ordered days before their ‘guaranteed by Christmas' deadline. The items arrived in early January. I had no reply from the company until well after Christmas about the shipping delay. Once I opened the package I realized the lack of quality, not a single image was aligned on the canvas straight, images were dirty, scratched and loose. After several emails complaining I finally received a response to destroy the canvases, send proof and I'd receive a refund for my late damaged and poor quality order. It's been 10 days, no reply no refund. Save your money and your time
First order was great - second third and fourth have decreased in quality to being absolute $#*!. I will not use this company any longer. Their return policy is that one should destroy the $#*! they received the first time and send it back only to get $#*! again.
We are sorry that you are unsatisfied with the quality of the product you received. We want to make sure you get something that you are completely satisfied with. In order to process your complaint, we kindly ask you to send a short email to our customer service. Please also tell us your order number and attach a few photos of the defective products.
I ordered a beautiful photo blanket through the site 2 years ago so was excited to receive another. Unfortunately they changed production companies ( from US to Germany) and the product I received was terrible quality. Don't waste your money.
I've been ordering from Best Canvas for quite some time and have never been disappointed in them.
Pricing is fair, products are top notch and delivery is fast.
I've purchased for myself on numerous occasions but my last order was the start of my Christmas gift giving list. I'm sure it won't be my last.
I checked many websites for a product like the 8x8 canvas and all of them were extremely overpriced and had awful reviews. I ended up coming back to this website to get 8 different ones. The price is amazing for the quality of the canvas and it is fully worth my money. I ordered them expecting to wait a long time due to the low pricing, but to my suprise, they came in two days later. Very good quality and shipping, there were no scratches or dents. 100% will be buying off this website again.
"Guaranteed to arrive before Christmas" with no shipping information, turned into "it won't arrive until January" and suddenly they did have shipping information to offer weeks later. Then, the package never arrived! What a horrible experience for Christmas. Bestcanvas.ca is not a Canadian site, it is based in the United States. If I was not given so much false advertisements and lies, I would never have ordered from this company.
If you are Canadian, it is likely in your best interest to avoid this company as they have been of no help to me this entire experience. They have done nothing but lied
Thank you for your feedback. We apologize for the inconveniences caused by the delivery of your shipment. In order to process your complaint, please send a short email to our customer service. We kindly ask you to also mention your order number in the email. We will check the status of your shipment and solve the problem as soon as possible.
Answer: Because BestCanvas is a scam company who takes your money and never delivers. DO NOT ORDER FROM THESE SCAMMERS!
Answer: I live in Edmonton, Ab and get tracking info as soon as the item is shipped. Always arrives in 5 to 7 business days. They cover shipping over a certain amount and I have never had to pay duty.
Answer: Contact BESTCANVAS. And tell them what's going on.
Answer: You need to contact UPS I had the same issue. Due to an error in my address because bestcanvas site didn't add my unit number for my house
Answer: I live in Edmonton, Ab. And have never had a problem. I get the tracking info from them as soon as my order is shipped. It usually arrives in 5 to 7 business days.
Answer: I was amazed at the quality and speed of production and shipping.
BestCanvas.ca has a rating of 3.4 stars from 697 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery and second order. BestCanvas.ca ranks 16th among Photo Printing sites.
Thank you for your honest review. We're sorry about your experience and would like to solve your problem. Please tell us your order number.