Pretty sure this is a fraudulent company, or at least a company that claims something that isn't true... I placed an order 20 days before Christmas with a promise that it would be delivered to me before Christmas (it was advertised ALL OVER THEIR WEBSITE). It is now end of day Dec 23 and the product has just left the facility and it is still sitting in the USA. There is NO way the product will be here in time. I have sent several emails and tried calling but haven't heard back from them. If I do not receive a refund as I will be needing to rush to purchase a new Christmas present, then I will be going through my credit card company to try to receive my money back. STAY AWAY! Waste of my time!