website thubmnail of BestCanvas.ca

BestCanvas.ca

How would you rate BestCanvas.ca?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Jody R.
Unfollow Jody R.
Send Message
Share Review
Report Review

Amazing
November 24, 2020

This was my 3rd order with Best Canvas in the last year and this order was for 42 canvases. I was able to get all the grandparents and family members pictures for Christmas. The order was placed, shipped and delivered in less then 2 weeks and we are in Canada. The quality is amazing and the price is even better. It is so easy to crop and adjust pictures. You always have the option of editing before they are added to the cart. Some pictures fit in a different shape better and it is so easy to change the size of print so you don't get a print that you are not happy with. I have recommended Best Canvas to all my family and co workers. We will continue to use this website and recommend it to others.

Date of experience: November 24, 2020
Canada
1 review
1 helpful vote
Follow Maria C.
Unfollow Maria C.
Send Message
Share Review
Report Review

Shipping
April 24, 2020

Ordered a cushion from them the end of March, got updates until the 15th of April on where it was at. Then I had to email them in order to figure out where it was. Turns out it some how got shipped back and they had no intention of emailing me to let me know.

Date of experience: April 24, 2020
Canada
1 review
3 helpful votes
Follow A G.
Unfollow A G.
Send Message
Share Review
Report Review

Worst company ever!
September 13, 2017

If I could review a minus 5, I would! I ordered 12 canvases from this company and out of the 12,2 of them had to be remade 3 times before I finally just gave up and accepted that I wouldn't be getting them. The larger one was damaged and had a big dent in it because they didn't package the smaller ones with it properly. The image on the other one was only stretched on 1 side and the other 3 sides were black! When I received the replacement order the skin tones on the larger one were tinted green and the small one had the same issue. Each time the replacements had the same issues and nothing was corrected. A total waste of time and money. I've only had these canvases for a month or so and the ink on the edges of the ones that were ok is already wearing off and they're above a dresser so it's not a high traffic area!

Date of experience: September 13, 2017
Best C. BestCanvas.ca Rep
over a year old

Dear customer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@bestcanvas.ca. Our experts will immediately take care of your request. We're looking forward for your reply, your bestcanvas-Team

Canada
1 review
0 helpful votes
Follow dani t.
Unfollow dani t.
Send Message
Share Review
Report Review

Horrendous experience!
January 21, 2012

Horrendous experience! I ordered a canvas in November 2011 for a christmas present. When it didn't arrive when they said it would I emailed. After receiving a suspicious email back (obviously a standard one automatically sent to people who email) I tried phoning... several dozen times over the next few weeks. No response -ever.
Finally after nearly two months I called my credit card company to try to be reimbursed from this fraudulent company. STAY FAR FAR AWAY FROM THESE CROOKS!

Date of experience: January 21, 2012
Canada
1 review
0 helpful votes
Follow amy m.
Unfollow amy m.
Send Message
Share Review
Report Review

I had a great experience with best canvas. Shipment took the regular amount of time to arrive and yes i had to put it together by myself but for the HUGE amount of money I saved compared to other canvas art prices it was worth it. If you can swing a hammer it was no problem at all. One of my three pannels had a tiny smudge but when I called best canvas about the issue at 10pm, they picked up on the first ring and re-sent the piece the very next morning. The one downfall is that the canvas's are not water resistant, meaning if you spill water on it the ink will bleed, but you can get a clear spray paint at micheals or other craft stores for about 6$ to fix this problem. I would and have ordered from this online merchant since. My experience with them has been great.

Date of experience: November 30, 2011
Canada
1 review
0 helpful votes
Follow Amanda S.
Unfollow Amanda S.
Send Message
Share Review
Report Review

Sent a picture that was not what it claims to be and arrived damaged. Sent a replacement and that was damaged. Then made us destroy the product instead of letting us keep it, who wants to destroy their child's picture?! Then once we did that we will get a refund! Just terrible product and service. Worst company ever! I wouldn't even star them a one it's a fat 0

Date of experience: June 9, 2020
Canada
1 review
1 helpful vote
Follow Val B.
Unfollow Val B.
Send Message
Share Review
Report Review

Bestcanves.ca
November 3, 2020

I am truly amazed by the beautiful work you have done with a very special picture. It was for my mom as our dad just passed away. Our dad was an avid hunter & the picture was where he went hunting. My mom just cried when she openned it was a beautiful moment she absolutely loves it! Thkx thkx thkx... it was so amazing that I ordered several more for Christmas presents. Also was very impressed that I was able to track my parcel & it arrived a day early. Thkx again

Date of experience: November 3, 2020
Canada
1 review
0 helpful votes
Follow Emmanuel R.
Unfollow Emmanuel R.
Send Message
Share Review
Report Review

I'm surprised
December 2, 2022

I had to do many pictures of my family but I proceeded just for one of them to not being disappointed.
But when I received my canvas, I was such surprised of the quality that I purchased for the other pictures right away…
Thanks guys… very good job

Date of experience: December 2, 2022
Canada
1 review
6 helpful votes
Follow Melanie C.
Unfollow Melanie C.
Send Message
Share Review
Report Review

Horrible experience
September 23, 2020

While the product was good, the customer service was horrific. I thought I was ordering a product from Canada, only to find out it comes from the US. The tracking provided was useless and I couldn't get answers to where my order was, which was a gift. Eventually they issued a new print and shipped it. Tried tracking it and the tracking showed that it was waiting to be picked up by a courier at their facility. For a week. Again, customer service never directly answered my questions and just gave canned answers. The "second" order showed up weeks after the birthday it was ordered for. Overall, it took more than A MONTH to receive my order. Never received an apology. I won't be giving them my business again

Date of experience: September 23, 2020
Canada
1 review
0 helpful votes
Follow Reese M.
Unfollow Reese M.
Send Message
Share Review
Report Review

I've been forced to take time our of my day to write a review for a company that has not produced my order placed December 12,2020. It's now been 9 weeks and I've requested a refund twice and have been ignored. Order CAA*******590. This company has stated my order was "in transit" and provided a tracking number that produced a dead link (twice). They then acknowledged my order was "lost" and a new order was being produced/shipped. That was weeks ago. All I want is a full refund!

Date of experience: February 16, 2021
Canada
1 review
1 helpful vote
Follow Simon L.
Unfollow Simon L.
Send Message
Share Review
Report Review

I tried few canvas printing companies before, but I wasn't completely satisfied with the color quality. With the bestcanvas I don’t have a single reason to complain. The colors are rich and well stretched. I’m happy with the product and the service as well.

Date of experience: September 2, 2013
Canada
1 review
0 helpful votes
Follow N V.
Unfollow N V.
Send Message
Share Review
Report Review

I have used BestCanvas for about five years, I have had 11 canvas ranging from 14 X12 up to 36 X24 inches. I have been more than happy with all of them. I have recommend them to my friends and relatives, some of whom have ordered from them.

Date of experience: April 12, 2019
Canada
1 review
0 helpful votes
Follow K S.
Unfollow K S.
Send Message
Share Review
Report Review

Love them
December 6, 2020

These turned out sooooo great! I order 4 20x30 canvas. It took less than 2 weeks to arrive. Great price for the quality. The only thing that it doesn't say is that it doesn't come with hanging kit. But I ordered kits just in case because it didn't say it came with it.

Date of experience: December 4, 2020
Canada
1 review
1 helpful vote
Follow G B.
Unfollow G B.
Send Message
Share Review
Report Review

Guess email information isn't contact info
March 19, 2018
Updated review

Yes, they responded via sitejabber. I emailed BestCanvas directly; Also I have registered, so they have lots of data for contacting me. Looks like the repsonse is a generic computer generated message to make it look like they are working on it. It puts the onus back on the customer.

Date of experience: March 19, 2018
Best C. BestCanvas.ca Rep
over a year old

Dear Customer,
We thank you for contacting us, but to help you further, we kindly ask you to contact us at the email address satisfied@bestcanvas.ca. We are looking forward to your message. Your Bestcanvas-Team


I discovered BestCanvas today and they have a huge sale! I spent about an hour uploading my photos, then tried to register. It looked like my items were all saved.
I emailed them because the phone service isn't available on the weekend.
I couldn't find a place explaining if HST (Canada) is included, so I am afraid of finding a different amount on the credit card than the last window shows. When I returned to the website, all my items from the cart were gone. Also, couldn't find where to Log out.

Date of experience: March 17, 2018
Canada
1 review
0 helpful votes
Follow Pat M.
Unfollow Pat M.
Send Message
Share Review
Report Review

Painless to upload and choose how you want your canvas print to be made! The speed of production and delivery was excellent - follow up emails with tracking number. The print came in a sturdy cardboard box and the print itself was shrink wrapped inside. Upon viewing it, I was very impressed - and not just because I took the photo - with the quality of the print and the sturdy frame. The only damper on the whole thing was using UPS - they don't knock, they just leave your package on the front door and drive away, even in the pouring rain (which luckily it wasn't this time).

Date of experience: October 22, 2020
Canada
1 review
2 helpful votes
Follow Kerry J.
Unfollow Kerry J.
Send Message
Share Review
Report Review

The pictures arrived as promised, although missing the hardware I had ordered. The company was good about refunding me for the missing parts. The canvas prints were okay. The colours were dull and less sharp than the prints I have. I sent in professional digital files so it was definitely not the quality of the image but rather the canvas printing. The faces also had a pink tint which was not in the originals. I still put them up, but I wouldn't recommend them.

Date of experience: October 18, 2013
Canada
1 review
0 helpful votes
Follow Shayna C.
Unfollow Shayna C.
Send Message
Share Review
Report Review

Absolutely perfect!
December 20, 2020

The image I used was made on a free photo editor online and still they made it look great! It also arrived so fast especially right before Christmas and during COVID. Very impressed! (I would include a photo but it is a gift for Christmas so I can't yet)

Date of experience: December 18, 2020
Canada
1 review
1 helpful vote
Follow Marlene B.
Unfollow Marlene B.
Send Message
Share Review
Report Review

4 Photo cups
December 15, 2020

I ordered 4 photo cups and was extremely dissappointed! The photos were very faded and one was even smudged. I can't give them as the gifts I had planned and will probably just throw them in the garbage.

Date of experience: December 15, 2020
Canada
1 review
0 helpful votes
Follow Souzan M.
Unfollow Souzan M.
Send Message
Share Review
Report Review

Best Canvas ever
December 8, 2020

It is the not my first time dealing with bestcanvas I always order all my picture frames from them i even ordered a couple as a gift for my friends in Canada and in the States. I love how professional they are with their products. The quality is great the packaging is great and the deliverey and the speedy service is great
I advise all to use them. Satisfaction is guaranteed

Date of experience: December 7, 2020
Canada
1 review
3 helpful votes
Follow LISA F.
Unfollow LISA F.
Send Message
Share Review
Report Review

Fast and efficient shipping. Well wrapped product. Happy with canvas print I ordered. All around I am very pleased with the 20x30 canvas print I ordered online and with the service of this company. Would order from here again. Good Value!

Date of experience: October 18, 2013

Overview

BestCanvas.ca has a rating of 3.4 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery and second order. BestCanvas.ca ranks 5th among Photo Printing sites.

service
116
value
115
shipping
118
returns
40
quality
110
+216