This was my 3rd order with Best Canvas in the last year and this order was for 42 canvases. I was able to get all the grandparents and family members pictures for Christmas. The order was placed, shipped and delivered in less then 2 weeks and we are in Canada. The quality is amazing and the price is even better. It is so easy to crop and adjust pictures. You always have the option of editing before they are added to the cart. Some pictures fit in a different shape better and it is so easy to change the size of print so you don't get a print that you are not happy with. I have recommended Best Canvas to all my family and co workers. We will continue to use this website and recommend it to others.
Ordered a cushion from them the end of March, got updates until the 15th of April on where it was at. Then I had to email them in order to figure out where it was. Turns out it some how got shipped back and they had no intention of emailing me to let me know.
If I could review a minus 5, I would! I ordered 12 canvases from this company and out of the 12,2 of them had to be remade 3 times before I finally just gave up and accepted that I wouldn't be getting them. The larger one was damaged and had a big dent in it because they didn't package the smaller ones with it properly. The image on the other one was only stretched on 1 side and the other 3 sides were black! When I received the replacement order the skin tones on the larger one were tinted green and the small one had the same issue. Each time the replacements had the same issues and nothing was corrected. A total waste of time and money. I've only had these canvases for a month or so and the ink on the edges of the ones that were ok is already wearing off and they're above a dresser so it's not a high traffic area!
Horrendous experience! I ordered a canvas in November 2011 for a christmas present. When it didn't arrive when they said it would I emailed. After receiving a suspicious email back (obviously a standard one automatically sent to people who email) I tried phoning... several dozen times over the next few weeks. No response -ever.
Finally after nearly two months I called my credit card company to try to be reimbursed from this fraudulent company. STAY FAR FAR AWAY FROM THESE CROOKS!
I had a great experience with best canvas. Shipment took the regular amount of time to arrive and yes i had to put it together by myself but for the HUGE amount of money I saved compared to other canvas art prices it was worth it. If you can swing a hammer it was no problem at all. One of my three pannels had a tiny smudge but when I called best canvas about the issue at 10pm, they picked up on the first ring and re-sent the piece the very next morning. The one downfall is that the canvas's are not water resistant, meaning if you spill water on it the ink will bleed, but you can get a clear spray paint at micheals or other craft stores for about 6$ to fix this problem. I would and have ordered from this online merchant since. My experience with them has been great.
Sent a picture that was not what it claims to be and arrived damaged. Sent a replacement and that was damaged. Then made us destroy the product instead of letting us keep it, who wants to destroy their child's picture?! Then once we did that we will get a refund! Just terrible product and service. Worst company ever! I wouldn't even star them a one it's a fat 0
I am truly amazed by the beautiful work you have done with a very special picture. It was for my mom as our dad just passed away. Our dad was an avid hunter & the picture was where he went hunting. My mom just cried when she openned it was a beautiful moment she absolutely loves it! Thkx thkx thkx... it was so amazing that I ordered several more for Christmas presents. Also was very impressed that I was able to track my parcel & it arrived a day early. Thkx again
I had to do many pictures of my family but I proceeded just for one of them to not being disappointed.
But when I received my canvas, I was such surprised of the quality that I purchased for the other pictures right away…
Thanks guys… very good job
While the product was good, the customer service was horrific. I thought I was ordering a product from Canada, only to find out it comes from the US. The tracking provided was useless and I couldn't get answers to where my order was, which was a gift. Eventually they issued a new print and shipped it. Tried tracking it and the tracking showed that it was waiting to be picked up by a courier at their facility. For a week. Again, customer service never directly answered my questions and just gave canned answers. The "second" order showed up weeks after the birthday it was ordered for. Overall, it took more than A MONTH to receive my order. Never received an apology. I won't be giving them my business again
I've been forced to take time our of my day to write a review for a company that has not produced my order placed December 12,2020. It's now been 9 weeks and I've requested a refund twice and have been ignored. Order CAA*******590. This company has stated my order was "in transit" and provided a tracking number that produced a dead link (twice). They then acknowledged my order was "lost" and a new order was being produced/shipped. That was weeks ago. All I want is a full refund!
I tried few canvas printing companies before, but I wasn't completely satisfied with the color quality. With the bestcanvas I don’t have a single reason to complain. The colors are rich and well stretched. I’m happy with the product and the service as well.
I have used BestCanvas for about five years, I have had 11 canvas ranging from 14 X12 up to 36 X24 inches. I have been more than happy with all of them. I have recommend them to my friends and relatives, some of whom have ordered from them.
These turned out sooooo great! I order 4 20x30 canvas. It took less than 2 weeks to arrive. Great price for the quality. The only thing that it doesn't say is that it doesn't come with hanging kit. But I ordered kits just in case because it didn't say it came with it.
Yes, they responded via sitejabber. I emailed BestCanvas directly; Also I have registered, so they have lots of data for contacting me. Looks like the repsonse is a generic computer generated message to make it look like they are working on it. It puts the onus back on the customer.
Dear Customer,
We thank you for contacting us, but to help you further, we kindly ask you to contact us at the email address satisfied@bestcanvas.ca. We are looking forward to your message. Your Bestcanvas-Team
I discovered BestCanvas today and they have a huge sale! I spent about an hour uploading my photos, then tried to register. It looked like my items were all saved.
I emailed them because the phone service isn't available on the weekend.
I couldn't find a place explaining if HST (Canada) is included, so I am afraid of finding a different amount on the credit card than the last window shows. When I returned to the website, all my items from the cart were gone. Also, couldn't find where to Log out.
Painless to upload and choose how you want your canvas print to be made! The speed of production and delivery was excellent - follow up emails with tracking number. The print came in a sturdy cardboard box and the print itself was shrink wrapped inside. Upon viewing it, I was very impressed - and not just because I took the photo - with the quality of the print and the sturdy frame. The only damper on the whole thing was using UPS - they don't knock, they just leave your package on the front door and drive away, even in the pouring rain (which luckily it wasn't this time).
The pictures arrived as promised, although missing the hardware I had ordered. The company was good about refunding me for the missing parts. The canvas prints were okay. The colours were dull and less sharp than the prints I have. I sent in professional digital files so it was definitely not the quality of the image but rather the canvas printing. The faces also had a pink tint which was not in the originals. I still put them up, but I wouldn't recommend them.
The image I used was made on a free photo editor online and still they made it look great! It also arrived so fast especially right before Christmas and during COVID. Very impressed! (I would include a photo but it is a gift for Christmas so I can't yet)
I ordered 4 photo cups and was extremely dissappointed! The photos were very faded and one was even smudged. I can't give them as the gifts I had planned and will probably just throw them in the garbage.
It is the not my first time dealing with bestcanvas I always order all my picture frames from them i even ordered a couple as a gift for my friends in Canada and in the States. I love how professional they are with their products. The quality is great the packaging is great and the deliverey and the speedy service is great
I advise all to use them. Satisfaction is guaranteed
Fast and efficient shipping. Well wrapped product. Happy with canvas print I ordered. All around I am very pleased with the 20x30 canvas print I ordered online and with the service of this company. Would order from here again. Good Value!
Answer: Because BestCanvas is a scam company who takes your money and never delivers. DO NOT ORDER FROM THESE SCAMMERS!
Answer: I live in Edmonton, Ab and get tracking info as soon as the item is shipped. Always arrives in 5 to 7 business days. They cover shipping over a certain amount and I have never had to pay duty.
Answer: Contact BESTCANVAS. And tell them what's going on.
Answer: You need to contact UPS I had the same issue. Due to an error in my address because bestcanvas site didn't add my unit number for my house
Answer: I live in Edmonton, Ab. And have never had a problem. I get the tracking info from them as soon as my order is shipped. It usually arrives in 5 to 7 business days.
Answer: I was amazed at the quality and speed of production and shipping.
BestCanvas.ca has a rating of 3.4 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BestCanvas.ca most frequently mention great quality, quick delivery and second order. BestCanvas.ca ranks 5th among Photo Printing sites.
Dear customer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to satisfied@bestcanvas.ca. Our experts will immediately take care of your request. We're looking forward for your reply, your bestcanvas-Team