Shari's Berries

They suck you in with what sounds like a great price and then by the time they add rediculous shipping handling and delivery guarantees the price is better than double then you call and talk to them and not one of them speaks English Or understands English properly They'll send you email after email saying they're sorry they are sorry but when comes down to the people that work there they are very very ignorant at least the ones that answer the phone I will never order from them

I purchased the morning shipping which on the site i was ordering from said 8am - 9am. Didnt recieve two of the packages till 10:30 am. then my third package arrived at 4:32pm. When i called to get a refund for the morning shipping they said the times i told them i was suppose to be getting for what i paid for they said they didnt offer those times. Also none of my packages that were suppose to come with cards never came with cards. Worst valentines day EVER! Never buying from these guys again and i advise you to do the same. I probably wont ever get my money back that i spent. What a horrible way to do business.

Absolutely terrible experience. From placing the order to the delivery. Would never recommend them to anyone! Everything got screwed up. Would give them a 0 if I could!

Shows up at almost 8 pm on Valentine's with a box of all different size chocolate smeared and the card made with a cardboard box piece wrote in sloppy pen. I could have made and wrote a card nicer. Refusing to give my money back. Hold for almost an hour. Representatives are horrible. Don't care about your safety or the safety of your family. Does not have any idea where or how the third party shops treat covid and will not guarantee your safety or health. Nothing is from this company every thing is out sourced to companies that are not taking any precautions from covid. Carb board note written in ink. Horrible writing and not even what I asked and not even spelled correct. All representatives do not care. So what if the company ruined Valentine's they do not care. Still on hold because Manager is rude. Asked to seal to get mgr. To be transferred to another rep that wasn't her manager. Do not order anything from this company. It's 1800 flowers and they are HORRIBLE.
THANKS AGAIN FOR RUINING VALENTINES. Three thrown away because strawberries were bad. Not even fresh fruit

My fiance lives in the UK, I live in California. He placed the order a few days ago. However, maybe yesterday he called to cancel it after seeing all of the horrible reviews. They informed him they would not be able to cancel the order as it had already processed but that they would give him a refund.
Today, on 2/13, I was surprised (on time according to him) with a large package while facetiming my fiance. The box was cute and inside everything was packaged appropriately. The chocolate covered strawberries had padding above and an ice pack and looked great. Yes, some chocolate was broken (not much) and chocolate chips and sprinkles were a little lose but overall they looked beautiful and cute. More importantly, TASTED perfect. The berries were medium to large and sweet and deep red on the inside. The chocolate was great.
Underneath, the dozen roses (red, white, pink) were all beautiful, well wrapped, and came with adequate care instructions. Overall, everything looked beautiful, tasted great, and customer service worked with my fiance and went above and beyond. I hope no one is too scared off by bad reviews or understands the customer service is willing to work with you to make sure everything is okay. It made our long distance Valentine's Day romantic and sweet and perfect.
Side note: two missing chocolates are not missing, I ate them. And two: bear not included, he is from a previous Valentine's Day. :)

I loved the response I got from my mother last year when she called and said she loved her "big, delicious strawberries". So this year I wanted to give her the same thing but even more. I had been receiving constant email advertisements for literally on the daily. So its comes to my surprise when I call to place an order and they have no recollection of my account. (strike one) Then I'm talking to someone with a foreign accent who cannot answer my inquires.(outsourcing) Then I'm on the website while talking on the phone and wanted to order the 6 gourmet Dipped Fancy Strawberries for $19.99 + add on 4 chocolate dipped cookies and 6 dipped swizzled strawberries for $9.99. Sounds great right? So I call in and say this is the order I want. She says she cant find it in the system. IM LOOKING AT THE DEAL!. So frustrated I hang up and do it myself online. Now I see my order I click the screen, now my order is changed. No more cookies and strawberries for $9.99. They only offer 4 cake thingy's for $9.99. Okay still cool ill take it. Proceed to checkout. They wont allow me to add the cakes. Wth? Long story short. I ended up only purchasing the 6 gourmet dipped for $19.99. I paid $44.00 for 6 strawberries. $19.99 + $9.99 standard shipping+ $9.99 for Monday shipping. NOT EVEN DELIVERED ON MOTHERS DAY! Last time. They are totally getting over. I WILL make these strawberries by hand myself in the FUTURE. Lost a customer!

I ordered an assortment of strawberries on 21dec18. Had it scheduled for delivery on the 31dec18 for my Anniversary on the 1st. So my order didn't even ship till the 27th and went ground from UPS. Have been watching tracking at it has been sitting in UPS warehouse since the 28th. It is now the 1st and says it will no be delivered till the 3rd. I Bet my Strawberries are going to be so delicious ( NOT). I will never order from them again. They sent me a coupon for 30% off as well after I called and they refund money back.
I ordered Flowers from somewhere else and they arrived a day earlier than expected.

I just want you to keep in mind I live in Las Vegas, NV order says shipped from San Diego area.

These berries come from the farm in crates, with dirt and anything else that may have contaminated them (animal fecal matter, pesticides, etc...) and are dipped in chocolate without washing them.
Despite worries from the company for years about the negative health effects and consumer sentiment around not washing our strawberries before dipping them in chocolate, nothing has been done to resolve this issue.
The company ships millions of these strawberries per year, especially now during the upcoming Christmas holiday, Valentines Day holiday and Mother's Day holiday. The berries arrive directly from the farm, are sorted for size in machinery and directly sent to be dipped in chocolate (actually it's not even real chocolate, but a chocolate like substance). There is actual dirty and grime accumulation all over the berry sorting equipment because of how dirty the berries are.
The executives at the company recognized this as a potential issue and year after year give it lip service. However, putting in a real system to properly clean the berries or somehow track shipments to a certain lot of berries from a farm would cost money. Currently if a group of customers across the country contracted a food bourne infection from the berries, the company would have no way to resolve the issue or track where the berries originated from.
Don't send your loved ones these berries for the sake of health.
-Concerned Shari's Berries Employee

DON'T EVER PURCHASE ANYTHING FROM THEM. I placed an order Feb. 6 for a half dozen chocolate covered strawberries. I paid extra for it to be delivered Valentines Day, Feb. 14, today. $40 for 6 strawberries, AND THEY AREN'T GOING TO BE DELIVERED UNTIL MONDAY! They ruined the day for me, now I have to rush out and find somewhere that still has stuff left. DON'T TRUST THIS COMPANY. They will create more headaches than anything else.

I bought a groupon for Shari's Berries and placed an order. It required me to put in my credit card, but then charged my credit card for the entire order, instead of using my groupon. Upon contacting customer service they said I could only use 1 promotional offer at once and figured that what I paid was the better offer. I called them to inquire more about this, and inquired how groupon is a promotional offer since it's a form of payment. I used a free shipping code since their shipping is soooo expensive. The guy could barely speak English, and I had a hard time understanding him, and he had a hard time understanding me. That conversation got nothing resolved. I emailed them from my first email, and said that if they removed my free shipping code and used my groupon and charged me the rest, it would be significantly cheaper. I got back the same genetic email from the first time. I emailed them again explaining the situation once again. In short, I have now spent way more money than I intended to. It's not worth it. Their customer service is terrible, and their prices are ridiculous. DO NOT SHOP HERE.

I ordered on Feb 12th for delivery on Valentine's Day. When checking out I was charged for delivery and then was charged a separate amount for Guaranteed Feb 14th delivery. The package was delivered on Feb 15th. Not even an attempt was made on the 14th. I wrote to the company and their response was, "We're sorry, we promise to do better next time". NEXT TIME? Why on earth would there be a next time. They didn't even offer to refund me the EXTRA fee for the "guaranteed" delivery. Beyond poor customer service. First time customer lost for good. SMH

I have never been more disappointed
I will NEVER order from Shari's Berries again
Poor quality and service- said they would deliver specific date (paid extra) - did not deliver
When's speaking to customer service they promised delivery on different date- did not occur
I cancelled my $70 order
My other order did get delivered ($70) very poor quality!
VERY POOR RATING! Would NOT order from this company if you want good product and on time promised delivery
I would give ZERO stars but would not let me submit unless I selected at least one- which they DO NOT deserve

I ordered fancy berries for my mother two years ago. Since she lives in a different state, I asked her what they looked like to make sure she received what I had ordered. As it turns out, she received just the plain chocolate berries and not the fancy ones I had ordered. After contacting Shari's Berries about the problem, they did deliver the correct berries and took back the wrong order, but I would have never known that the wrong (less expensive) berries were delivered in the first place if I had not asked my mom about them. So after giving them the benefit of the doubt, I ordered from them again last year. This time the order was correct, but the berries were very small and not at all like what they are advertised as. I will never order from them again. By the way, if you order by phone, they do not understand English very well and you have to spell almost every single word for them. You will be on the phone a good half hour to just place a simple order and the shipping fee is very high.

I ordered smile berries for a coworker on August 5 at 9:50 in the morning, and received a confirmation email immediately stating that the berries would be delivered by 8 pm. When I called the number to check at 6 pm it still said delivery by 8 pm.
At 9 pm I called and spoke with an unhelpful woman who apologized and offered me a 20$ coupon and the berries to be delivered first thing on the 6th. Then she proceeded with a hard sell on many of their other items lol. I declined and felt confident my friend would get the surprise I promised her the next morning.
At 5 pm on the 6th I called again wondering where my deliver was. I've now lost 1 hour of my life for this.
I was told that I could have a refund, and when I pressed her as to what happened, I was told that when you order after 1 pm they can't guarantee same day, I told her I was looking at my receipt from 950 in the morning, she then said there were no local places near me that could deliver it, and I should have gotten a notice. I did not get any notice. Why didn't the woman the night before tell me that? I was told that she never even put an order in to do it the next day. I told her that she should probably bring this up with her supervisor, and that I would never feel confident ordering their products again.
Thanks for making me look like a fool sharries berries