Shari's Berries

I purchased a rather large order for my fiance a week in advance of valentine's day. Paid extra for morning delivery, and for guaranteed valentine's delivery. I attempted to contact their customer service via email, and didn't hear back for over 24 hours, attempts to call were met with a busy tone. Their email reply did not meet any of my concerns or the demand for a refund for shipping that didn't arrive when guaranteed. I trusted this company, they let their customers down and simply send an automated reply that "sorry we can't do it, we will the next day" A disgusting company and only worth counting on if you want to look like a fool and have them ruin your holiday.

I ordered 1 dozen for Easter. This is the 1st time I have ever ordered from Shari's Berries. I hear them advertised on many talk radio shows as " the biggest, juiciest berries ever". Well, my dozen berries were small, looked nothing like the pictures on their website. They were delivered Friday afternoon & we ate them on Easter, 1 1/2 days later. They were on the verge of being spoiled, soft and not very tasty. Big disappointment. I will never order from them again. Way to expensive for what I received. I can buy better chocolate covered berries in my own grocery store at a much less cost. I had no problems with the shipping.

Ordered flowers and berries ($95.23) for my mom for Mother's Day! The main web page showed Friday delivery. My order showed Friday delivery. It is now after 8:00 PM on Saturday with no sign of the gift. UPS shows it is still sitting in a warehouse in Illinois. Tried to call customer service, got someone from out of the country, of course. They promised me a refund in 7-10 business days, but I'm not holding my breath. Should of checked online reviews first, but they seemed legit with all the advertising and radio personality endorsements. DO NOT use them or any of their affiliate companies.

Order **************. Ordered 5/7 with guaranteed delivery on mother's day.
Never got an email and it was the day before. Called and trust me after 10 questions, the lady just keep saying cant deliver and cancel order. She was not responding to why it cant be delivered when I paid extra for guaranteed delivery. Same answer, every time. They have no concept of guaranteed delivery or customer service. With this kind of organization, I do expect them to go out of business. I will never ever order from them and recommend all my family and friends to avoid them at all cost.
A good company will call and tell the extra ordinary circumstance, if there was one, that they cannot deliver. They expect their customers to find the hard way.

I'm very upset after calling customer service with no help. Also I struggled to understand what the agent said due to her constantly mumbling and breathing in the mic.
Along with this I am not pleased with getting charged double on the shipping rates as they were going to the same household for my ill mother and grandmother.
And on top of that the site continued to glitch, taking off my coupon codes and making me enter the credit card information multiple times.
Over all very unhappy, will not be using this again.

Please DO NOT ORDER FROM THIS COMPANY. They will lie through their teeth and take your money, and then make excuses. We ordered a Mother's Day package, and we were ok with the price we were paying. Looked at the bank later, and they charged us an extra $20 because:
1. "It is extra for Mother's Day."
2. "You ordered Saturday delivery. That means another delivery surcharge."
3. "If you had looked, and the price was purple, that means free shipping. If red, it isn't." Seriously?
And the excuses went in. We had to call customer service twice just to get someone who spoke English.

It was an awful time, terrible service, and so not worth it. We are extremely frustrated.

I ordered 3 dozen berries for family members. They did not look like the pictures. Not uniform in size, not uniform in decoration. Customer service said one thing but did something different. Still waiting for a supervisor to call me since Valentine's Day. Big disappointment after many hours waisted on phone and a few hundred dollars spent.

The past two Mother's Day holiday I have ordered Shari's berries for a number of ladies in my life. Never again! My mother-n-love who was visiting with *******@Mother's Day was supposed to receive her berries at our house on Friday. Friday came and went and finally on Saturday afternoon I was chatting with customer service. They had transcribed the address wrong. They asked if May the 13th would be okay for a new delivery!?! Nope! So, their fix was to have them shipped to her house four days late! Oh, and it was their mistake, yet all we rec'd was a $20 gift card towards another order. The berries were half dipped... chocolate in the package and not on the berries and the berries were horrible! Chemical taste. I have spent a small fortune the past two holidays, but never again! Don't waste your money! Not worth it!

I usually always order chocolate covered strawberries from Edible arrangements. I should have stuck with them. Cause trying something new did not work out. $52.98 for 12 strawberries that when delivered were left on the steps of my mothers porch. They never knocked or rang the bell. And when my mom saw them the day of delivery they were moldy, warm, and mushy. I thankfully got through to customer service and demanded a full refund, as the berries were not edible in our opinion, which after push back was granted. Do not order from this company.

Hi, this order was supposed to be a Birthday gift. I was excited because these emojis are the most we use while communicating. When the item arrived, the birthday girl messaged me thank you but I was so embarrassed and disappointed. As you can see why. Customer service wanted to send another one but how can anyone trust a company again with such sloppy work shipped? I will suggest for this to be discontinued until someone masters great artwork with edible fruits. Hopefully, everyone will now know the true review with a picture attached. Angry strawberries!

My husband who is currently deployed called me tonight asking about the gift of strawberries and cheesecake bites he ordered for me. I told him I never received anything. He was so disappointed after spending an extra $30.00 for guaranteed delivery today for Valentines Day. I went on his email and tracked the order. It is currently 11:07 pm and the order hasn't been sent out yet. What kind of a scam does this company have going on charging extra for guaranteed delivery on a specific day. We are both very disappointed. My husband said 14 of the guys he's deployed with ordered from sherries berries for their wife's and kids to be delivered today and only 2 have received them. I am very disappointed with this company and will spread the word every where. Buyer beware!

I wish I could give this place 0 stars. I am incredibly disappointed and disgusted with their service. I ordered a birthday fruit like cake through 1800Flowers for my father's 50th birthday. What was sent looked nothing like the picture. If you are incompetent and talentless just let the customer know so money is not wasted!

Website and confirmation email claims you can cancel orders before it ships. Claims the fruit is prepared in a local shop. When i tried to call to cancel, someone who didn't fluently speak English tells me the order cannot be cancelled because it's already been received. This is two days before it's scheduled to be delivered. No point in trying to get a clear explanation. They just play dumb and act like there is nothing they can do. From the other reviews I'm also expecting to be highly disappointed with the product itself. We will see, considering I'm stuck with the order now.