Shari's BerriesReviews 2,114

I am giving 1 star because I cannot select 0 stars! These used to be the best quality products, great large delicious strawberries and reasonable pricing. Not anymore! Because my grand-daughter loves strawberries, I wanted to get her some to deliver before Christmas this year. I placed my order ($60) wrote her a fun little card and selected my shipping option which based on the day said there was no additional charge. Once my order was complete - and only AFTER it was complete - did I get my confirmation stating they were charging me over $80 - they tacked on shipping that was NEVER previously mentioned, in fact they went out of their way to give me shipping options showing no fee, but it sure got charged. I immediately called to cancel my order. No way was I paying 1/3 of the price of the gift for shipping - that's ridiculous! I spoke to someone that barely spoke English, I could barely hear her & she was not knowledgeable about the service at all. I hope to God she at least cancelled it correctly! EXTREMELY DISAPPOINTED!

Sherri's berries used to be large premium quality strawberries. Now they deliver mush that I'm not even sure are strawberries. I did a search to find out why the drastic change in quality. I found an article that said Sheri doesn't actually own sheri's berries anymore. It is now owned by a big corporation which is why the strawberries are so small and the quality is now so poor. I found that the original owner Sheri has started a new company it is called berriedinchocolate dot com I am passing this information on for a few reasons. 1. we all work hard for our money and these products are expensive & 2. (The most important reason) when we send a gift like this to someone we love we want them to feel special not disappointed and disgusted. I hope that everyone will pass this information along. Hopefully if we can inform enough people we can prevent others from being disappointed.

Gave Sherris Berries a pass when the $75 Valentine gift contained soggy, mushy berries with the chocolate and nuts cracked and broken off 9 of the 12 berries. The pretzel sticks were stale as well. I was sent a replacement. It was equally as bad. A friend sent me a gift pack yesterday. It was like the nightmare repeated itself. What a horrible product. The ice pack was completely thawed. I wouldnt send a Sherris Berris product to my worst enemy.

Last year in August My son went to USA to pursue his PhD in Petroleum Engineering. His Birthday was in 31st August so I have decided to surprise him to by sending gifts & cake. Hence I ordered the cake cookies and chocolates online from Shari's Berries. With a clause that the same should be delivered on 31st August precisely. The CS accepted and the order was completed. Unfortunately I have conveyed that on 2 packages received out of 3, I immediately contacted online with the Shari's Berries and explained them the situation. On the spot the concerned CS has refunded me the the cost of leftout item and credited to my account. But later I have conveyed that the all 3 packages has received by my son. I once again contacted them and conveyed that the all 3 packages received and stop the refund procedure. But the CS staff has politely refused that now he can not stop the procedure. Great work and great response.

If I could give them a negative number I would NEVER order from them again and I advise you not too. The customer service is horrible. Had 2 different reps to hang up in my face one because they didn't understand what I was saying. The other said that the living social groupon that I ordered was already used but wasn't. Now I'm on hold with another idiot who doesn't listen. Oh and did I mention that I paid for the groupon and still ended up paying the same amount for the shipping because they charge extra $4 for delivering on Fridays and an extra $10 for delivering on Sat. Plus the regular $15 that they charge for shipping. SMH! Horrible is not even the word and too many other businesses that do this to be dealing with this BS. Take my word... Don't do it!

I got ready to order the super mini half dollar size trio cheeecakes and 6 strawberries for my fiancé for sweetest day but when I got to ship it, the ship fee went from 16.99 for standard shipping to an additional 9.99 extra for Saturday delivery. (44.99 to $75!) Smh I already knew it was expensive for this package but wow. Plus I read the reviews that says the strawberries werent fresh and the cheesecakes were moldy. Stuck to edible arrangements.

They don't deserve a 1 star but that's the lowest, I ordered an arrangement for a dear friend a week ahead of her special day. On the day of the supposed delivery I call to see what's the status as she had already received her promotion and they said the order had a hold because I needed to give a credit card, well I paid using pay pal and NO ONE informed me. They did offer to deliver at another date. Really? They lost a potential customer!

I got the cookie bouquet for my birthday it came late when I got it they were all broken and the box all destroyed to top it the cookies all broken up and stale,
So I called them and they did offer to send another box out they came in better shape but still stale and hard they taste horrible.
Now I must say I also got strawberries from this same company for my birthday and they were wonderful.
I guess its a chance you take but as for me I wont order or suggest anyone to use them

I received a box of bad chocolate dipped strawberries (mushy, bad berries that had clearly turned). My replacement box was even worse, if you can believe it. The berries looked inedible, the chocolate had separated from the berries, and the presentation was an absolute mess. I had also been notified that they'd arrived and brought them into the house within 5-10 minutes.

I was worried reading all these bad reviews when I bought a cake for someones birthday. But I know everyone who has a bad experience writes a bad review while people who have a good experience only sometimes leave a review. So reviews are usually tilted to one side. So I thought Id take a chance.
I wake up the day its meant to be delivered and to my dismay, the tracking says its still in Memphis Tennessee. Not in Washington where it was suppose to be. I call Fedex and they say the plane its on is having technical difficulties but there's a good chance it will still be delivered that day. Long story short its not delivered and I'm Mad. Really mad.
You might be wondering why I left a 5 star review, This is why. The next day I call shari's berries and was instantly answered by a very nice man who was clearly a native English speaker probably somewhere in the US. He was extremely helpful and made me feel like a valued customer. Even though it was technically fedex's fault, they took full responsibility. I was ready to never use them again, but now im more confident in sharis berries than I was before I placed my order. I will buy from them again.
I wish I remembered my customer support representatives name, because he turned an angry customer about to rage all over the internet into a happy customer. The call was on 9/20 from 8:48am and lasted 16 min 59 secs. If sharis Berries is reading this, give that guy a raise.