Shari's BerriesReviews 2,114

We received an item as a gift from this company for Christmas, it contained the wrong nutritional information. I attempted to email through the website to request it, "error"... then I emailed and never got a response. I called only to have a very hard time understanding the representative. We received a replacement but still, no nutritional information was included. Due to our health conditions, we must have nutritional information so these went in the trash.

I paid $55.00 for two "HALF DOZEN GOURMET DIPPED SWIZZLED STRAWBERRIES." I did purchase them using a Groupon, but I never expected to receive what I did. The strawberries did not look like any of those I've seen in advertisements. And because I was ordering 2 half dozen, I was charged an additional $14.99 shipping and handling for the second. I've purchased strawberries in the past and I was completely disappointed this time. I will be posting on social media a picture of what I received and how dissatisfied I am with Shari's Berries and the quality. And to top it off, when I called customer service, I was talking to a representative in the Philippines that I could not understand. They told me they would send me a "replacement" half dozen but I would not receive it until six days later. When I complained about paying the second shipping fee and not receiving my order, I was offered an extra half dozen. I would NOT recommend Shari's Berries to anyone at this point.

Sherries Berries does not have free delivery as "implied" on their website and when you are charged $15.00 plus a routing fee and tax that ended up costing $25.00 when all was said and done. Customer Service was of no help and located in the phillipines, so I could not even truly understand anything they said. Cancelled my order so I can't coment on the berries quality, but look at the overall poor reviews on this website. Don't bother with this company, buy local.

Ordered berries and brownie snowmen for a good friend to be delivered on Saturday 12/23; was charged separate shipping for each item because you can't add additional items, plus I had to pay extra for each item because of Sat dellvery, about $25 for each item, causing me to drop some others I wanted because the cost was so prohibitive, and on top of everyting else they delivered the LEAST part of the order a day EARLY with no note so my friend didn't even know who sent them, and when I called shari's Berries and informed I was told that i will get a refund for the additional shipping in about 28 DAYS! It only takes them 5 min to screw up and order but forever to fix it; We'll see if the refund actually goes back into my acct, but not holding my breath; really disappointed with the service and I can only pray that the quality is not as bad as I have read, but regardless I will NEVER order anything from them again, they are a total RIP-OFF!

I placed and order for 1 dozen berries on Wed Dec 20 and payed extra for GUARANTEED delivery on Fri Dec 22. On Fri Dec 22 I received an email
Advising the order will not be delivered until Tue Dec 26. I pulled up UPS
Tracking and was able to determine the package (obviously perishable food)
Arrived at their Savannah GA Distribution Center at 150pm local time on
Fri Dec 22. I spoke with UPS laughable customer service in India (after
Holding for over an hour) to inquire why (obviously perishable food) will
Be sitting at their Savannah GA Distribution Center for FOUR days. Keep
In mind, the destination address is also in Savannah. In broken English,
They could offer no explanation. Nor could Shari's equally laughable
Customer service (in India) offer an explanation. Bottom line, AVOID Shari's Berries or any other FTD Company. There are MANY other RELIABLE alternatives. Who have customer service representatives IN the UNITED STATES.

Ordered (in all fairness) a last-minute Christmas gift to be delivered to the office, and paid extra for delivery by 12:00 noon. At 2:15 PM, called UPS to find out where order was. They stated Shari's Berries shipped it to be delivered up until 7:00 PM! (That's no good, as the office closed for Christmas at 1:00 PM.) UPS said they could deliver to a new address, but Shari's would need to okay the change. I called Shari's Berries, only to be told they can't make a change "once the package has gone out for delivery!" I guess their "wonderful berries" will just have to sit and rot on a nameless loading dock somewhere. Absolutely most inept, amature, bungling company ever! Stay very far away!

I ordered a basket of cookies for my nephews birthday, paid extra for Saturday delivery and got an email the day after they were to be delivered saying they would be there the following Tuesday! Called customer service which was located in the phillipines and was told I could get a refund on the delivery. I wanted to cancel the order but it was too late, they are going to credit my account. The product was delivered, broken cookies and all! What a waste of time, disgusting product (cookie shelf life of 12 months)!

I have been ordering these berries for years, most years I order more than once. The last few times I have sent or ordered these berries they have been both rotten and or extremely small two times they have come rotten the first time was when I sent them to my mother in another state she called me to thank me but told me they were rotten and soggy, the company replace them with extremely tiny berries nothing like pictured the second time was recently I ordered them for my husband for our anniversary, we both took a bite of the small Berry and it was rotten! I tried several others that were also rotten, I called the company which I believe was overseas and they replaced them with extremely tiny berries nothing like what you see in their pictures nothing like what I used to get!
After three times giving them a chance Ive decided I will no longer order sharis berries they take no pride in their product!