Shari's Berries

Called customer service number after first delivery attempt was over a week late. They sent a second order out workout offering a refund. These were also not received on delivery date and were inedible on receipt. I was not offered a refund prior to this shipment and as I wanted my mother to get her strawberries, i did not decline a second attempt. After this second attempt also failed I called customer service and after I was on hold for over 1 hour because I requested a full refund, I was told tjat the wpuls only issue partial refund since there had been a second delivery attempt. They also issued me a $20 credit to use towards my next order but this still did not cover the entire cost. And is useless as I will not be using this company again!
I was told between first and second order someone would call to follow up with me to ensure delivery and they did not.
When I asked to speak with a supervisor to explain this complex situation, they hung up on me.

Placed an order on 2/12 paid "additional" $41.00 in delivery charges to guarantee the order was delivered on Valentine's Day by noon. When I called to track on Feb 14 since it was not delivered by noon, the recording told me it hadn't even shipped yet! I called, on hold 40 minutes only to talk to some person who did not speak clear English AND kept breaking up. He told me to hang up and call back! I called back, on hold again for 23 minutes, go a female who also did not speak clear English AND she kept breaking up. After 15 minutes of frustration, she said she could refund only part of my delivery charges and I said cancel the whole order... she said she couldn't. I asked to speak with a Supervisor who spoke clear English; she put me on hold and after 8 minutes came back on to say they refunded my account! NEVER AGAIN! How this company stays in business is ridiculous!

Ordered online and by the time I got total of the berries I canceled my order. I talk to a person could not speak English very well and she assured me my order was cancelled. On Valentine's Day my girlfriend called and asked me why I sent four boxes of sherries berries. I told her I canceled the order. I then called back at sherries berries and the girl on the line assured me that they would refund my money. To this day I haven't got a refund so I say sherries berries suck

Hello all. I ordered 6 strawberries with the intention of paying 24.99 because I received a free shipping order code. However the price ended up being 58.74! Is this a JOKE. I then called to get a refund, which luckily I received, however later found out the only reason I got the refund was because they hadn't delivered the berries yet. This is absurd considering it is Valentine's day, and they charged me $10.00 for guaranteed Valentine's day delivery date. This is a completely disfunctional unorganized business. Reminds me of Fyre festival. These people will be sued.

Apparently, Shari's Berries and I don't agree on which day Valentine's Day falls on. I say the 14th. They apparently, think it's the 15th. When I complained about their taking $27.98 in delivery charges and not delivering as guaranteed, they asked if I wanted the delivery money back. Duh, yes! What did they think my answer would be? I would never use them again. They had four days to keep their guarantee and they didn't. They sent me an email giving me 30% off my next purchase of $29 or more. Don't think that's going to happen...

I ordered 12 dozen gourmet chocolate coveted strawberries for my dad's 80th birthday. Shipping was delayed for 4 days. The SMELL coming from The unopened box told me right away we had a problem. It took me HOURS to get rid of the horid smell left in my dad's kitchen. Nothjngvsays happy birthday like rotten strawberries! Note to company... perisble items need to arrive within 2 days.

What happened was not Shari's fault. However, the later part is! FedEx didn't deliver the berries. We found them 2 days later in the mailbox. YES, in the mailbox 2 DAYS LATER melted and with ants. Shari's agreed to send another. The people I was sending it to were going to be out that week, so I scheduled delivery for the following week. After much talks with Shari's customer service, they still shipped that week when nobody was there to eat them. No refunds and still no berries. This is the 3rd time dealing with them and that was the last chance they get. Always something wrong with the order. Plus, the price is very hefty for delivery. Choose something else and save yourself the headache!

Ordered a Mother's Day special for my mother in law. I kept checking to see if it had been delivered and it had not. I called and they said it was scheduled for next weekend and that they had sold out of what I ordered. They could deliver the product Wednesday (4days after Mother's Day) but were sold out of the item I had ordered. They Just took $81 out of my account yesterday and the couldn't provide what I ordered. Ended up having to pay $2.50 more to have something similar delivered. The person I spoke with could barely speak English and was beyond rude. This was my first time ordering from them and it WILL NEVER happen again. Just awful. They are a joke!

I ordered flowers and berry's February 5th for del on valentines day flowers showed up next day the 15th. Next a card enjoy the berry's guess what no berry's. 2 phone calls and hour on the phone i was put on hold multilabel times with them trying to give me 20 percent off next order coupons finally they gave me half off. I spent 30 min on each call put on hold for half that time they were trying to wear me down. Will never order again ever with this company.

If I could give ZERO stars I would!
So normally would by local but I came across these for my mom for Mother's Day and I order them from my sister and I. THIS is what was delivered to and they were supposed to be delivered Saturday.
They can send a new shipment on May 23rd so I said no I want a refund because im not waiting another week. They did refund the shipping but why should I pay anything for the trash that was delivered to my mother. They are only giving me 50% back for these flowers and a dozen broken *******@Shari's Berries I will never ever use again!

Terrible online ordering, freezes up reprelatively, have to order seperately for each order, no option, to order again. Because of this site I ordered 5 instead of 4 orders, called to report, was on hold for 45 minuite, reported problem when I was able to get a representative, on the middle of sanction the line went dead. Love their strawberries, but that ordering on line needs to be corrected. They also need more staff to handle the phone calls. But they didn't hesitate to take the money out of my account.