Shari's Berries

Totally ruined surprised and package never came! I sent chocolate covered strawberries to my sister! As a Valentine gift! She had surgery yesterday so I chosed for today instead! I paid extra for this specific date! The package then never arrived and was marked as delivered! My sister got the Ecard as if she did! Heartbreaking I know! Then customer service sucked! The women was rude, and didnt speak enough english! Kept saying she didnt hear me and then said they would redeliver in 3 days! I ask for money back!

So excited when I saw my package from Shari's Berries! Then when I opened the insulated box WOW mold small and all the chicolate was broken, ice pack warm and cardboard wet. Nothing to salvage. Called number on box for customer service after waiting 10 minutes. No real results. Called again after waiting a while customer service finally said, we can replace the order and for more money ship quicker. Not paying more money. Answer was ok, order will arrive May 10. Well Happy Mothers Day to me. Went on FB had another friend experience same service. Will NEVER order from SHERI'S BERRIES again. It was through Pro Flowers, Amazon, delivery Fed Express. Whole thing worst ever!

Don't waste your time with this company! The title says it all. They were supposed to deliver a box of chocolate covered strawberries to my daughter on Saturday. They sent an email late Saturday night saying there was a problem with my delivery. When I called the number on the email they said my order would not be delivered until Tuesday. So I had them cancel the order. Today, Monday, my daughter receives AN EMPTY BOX WITH A MELTED ICE PACK. Calling customer service is a complete waste of time!

Despite the issues with my previous order, Shari's Berries management took a step to resend my order (at no cost to me) to make up for the previous blunder. I received 2/3 of my previous order as the company forgot to add the extra box of chocolate covered cherries, as I did with my original order. This action shows a company that cares about the customer and its reputation. The fruit is fresh although, the chocolate does not rival the Godiva or Hershey and the product is a bit over-rated.

First time trying to order I was shocked to find Shari's really sticking it to customers with outrageous shipping fees.
Let me get this straight. 14.99 to deliver on February 14th but an additional 9.99 to guarantee it? Or 9.99 for February 13th delivery but again, 9.99 to guarantee that. I've never witnessed a shipping charge that varies depending on the day WITH a guarantee fee. Outrageous! Oh, did I mention the 3.99 rural delivery fee. So my 24.99 order including tax exceeds $55 bucks. No thanks. I'll buy my wife a $50 Macys card that she'll get more use out of.

I ordered from edible arrangements online for mothers day and it was never delivered. I checked to make sure I wasn't charged and ordered again, which was received. My mom got the 1st basket a month later, comevto see I was charged for both and it was under Shari's berries, that's why I couldn't fi d it. Customer service refused to refund me even though it was their fault. They said I requested it to be delivered in June, which I definitely didn't, why would I for mothers day? Very poor customer service and I'll never order again!

This company is a thief! I made a full purchase on 1800 flowers & Shari's berries also charged me for the same item in which I did not authorized the transaction through them! I have made numerous calls since 6/08/2020 and their employees are rude! I was told tht I will be refunded in 1-2 hrs and still today I have not gotten anything back! I have turn this matter over to the BBB! IM PUZZLE to how they were able to steal my bank information & I didnt do the transaction with them! I want my $84.00 back! I will continue to shame this company until you guys do the right thing and refund me back my $$ that was not authorized for you to take!

Bought 6 chocolate covered strawberries for Mother's Day 2022 gift. Cost…exorbitant…but my wife…in past has always loved them through the years…so was willing to buy for her. Have now discovered SB sold company to 1-800 Flowers. See pic of what was received Shipping box was in good condition upon arrival…so apparently mushed strawberries occurred in SB shop. Customer service, bad, and is still unwilling to provide credit. NEVER BUY SHARI'S BERRIES! I will never again…

Ordered some berries on 11 Feb I have heard about Shari's while listening to Pandora and they were offering free roses with the delivery so I was like this will be the icing on the cake along the other gifts I got for my partner (we are on a long distance relationship so I wanted it to be extra special) I sent it to his place of work and was all excited about it. I get an email the day of delivery around. 4:45pm saying that they were sorry but they were going to be unable to deliver on Valentine's Day but they would deliver the next day and they will be giving me a $10 refund. Thanks Shari's. For ruining my first Valentine's Day.

I ordered these to be delivered to a dear friend the day before her breast cancer surgery. On the day they were supposed to be delivered they informed me that there was a problem with the address there wasn't a problem with the address I emailed it went back-and-forth the next day the same thing now for the third time they're telling me the same thing so this is the same box that I ordered that's been in and out of a truck for three days and it's still not getting there. I wish I read the reviews before I order them.

My order was placed 4/25/2920. It was suppose to arrive Thursday, May
7th. Called every day but When I finally got through once, no one could help me. Then I left 4 requests for a call back. When someone called back, they disconnected me when trying to reroute my call. They Have disconnected me twice and they made no effort to call back even though it was their fault. Last night I decided to let the phone ring to see how long it would take to answer. I decided that ONE HOUR and FORTY FIVE minutes later was long enough, especially since the recorded message said a wait time of over 20 minutes. I guess Mother's Day will be flower and fruitless. Time to report this to the credit card company.

My 51st birthday was Sep 23rd. My two daughters ordered me 2 flower bouquets and a dozen of strawberries. When they arrived, the Strawberries had a strong over ripe smell. The cold packs were on the side of the box and the Strawberries were warm. Although I rushed the Strawberries into the fridge, 3 out of the 6 I attempted to eat had mold/ mushy.

My mom called me and was very happy with the flowers and the strawberries I send them every year. She is always happy to receive them.

Went to order flowers and chocolates for my mother in law and got a good price of $39.98 entered a coupon they had on there site and of course it didn't deduct the 20% off, then it doesn't tell me my total order so I enter my Pay pal account. On the confirm purchase price I saw $86.98 I was like the heck? I look and they charged me $16.99 on standard shipping, $9.99 Friday Shipping and $9.99 and other fees totaling $86 bucks. What a scam I wouldn't recommend this site to no one SMH

I ordered a Full Dozen Gourmet Dipped Fancy Strawberries for $29.98 and was pleasantly surprised. Not only did I receive them in just 2 days they were absolutely as advertised. DELISIOUS, FRESH & exactly looked like the pictures did on there website. I am sure you all know what you see on websites, menu board's IE the fast food places, B.K, Wendy's, Mc Donald's etc. The product looks nothing like the pictures do. I am not saying I don't like a burger now and then but I do not expect to get what there showing. With Shari's Berries I did. I have already place another order. If your looking for fresh gourmet fruit that's sure to please I wouldn't look any further.

I ordered once from you on Valentine's Day and the Berries were very Large and Juicy! I ordered an Assortment of 12 Berries from you for my wife for Christmas. I had it delivered early because we went to Las Vegas for Christmas. I was very Dissatisfied with the Berries I received. If I wanted small Berries I could buy them at Wal-mart and Dip them myself. It wouldn't cost me 55.00 dollars to do it either. I may not ever order from you again! Very Dissapointed Customer, Pete L. Adkins

I have always been happy with the quality of Shari's Berries so the rating is not for that. The rating is for the outrageous shipping cost that was charged! I have purchased quite often and have never received an additional charge for shipping nor a "Rural" fee for shipping. In NO way is my address a rural address and the fee charged was price gouging!

I would say I would go elsewhere from now on unless this is fixed and I will make sure to spread the word that Sharri's Berries scams the consumer once they check out for their purchase. Refund me the outrageous shipping and I would consider the above