Wish there was a "zero star" rating. Like some others, paid the ridiculous shipping for Mother's Day delivery, but product never arrived. Sent an email over the weekend, but no response by Monday afternoon. Called the company and they issued a full refund without explanation as to what had happened with my order. Never again.
They will charge you twice the shipping price to "guarantee" delivery by a certain date, then send you an email on that date saying "oops, sorry... here's coupon for your next order." Like I'd ever order from this place again. $#*! you & your berries "Shari". Thanks for screwing up one of apparently MANY Mothers Days.
Wife was terribly disappointed. Berries were small to tiny, irregularly shaped, half melted. One actually had a hair on it. The whole selection looked old. Definitely bottom shelf stuff. Tried to call customer service, phone connection the absolute the. All I could hear was it was somewhere off-shore (India, Pakistan, who knows). Please do not support this rip-off. They used to be good but NO MORE. Save your money
Sent the husband berries for Anniversary, paid an extra 9.99 for Saturday delivery. Got the box from fed ex guy, opened it up, frozen pack was melted, berries warm and much smaller than advertised. I'd be pissed out of my mind if I did not use a groupon. I will never order this product again. It's so not worth the money.
Extremely poor customer service! Informed operator and manager that I could find info about berry toppings online as my Gf has a nut allergy. Kept trying to sell me an arrangement with nuts. Do not give this business your business. They should close their doors.
Mother's Day 2 days away and my wife opened and we have soup. You'd think SBs could figure out that maybe chocolate turns to F_______ing soup@ 90 degrees. Good luck goes human and an American human when calling for refund. Rush you should be ashamed to accept ad $$ from these morons
Charged me $28 to deliver $24 item... very deceptive with shipping costs... how many things do you pay more for delivery than the product... if i could do 0 stars i would... need a class action lawsuit vs. These robbers!
Glad to see I'm not the only one who got screwed because of this company. Still have yet to receive my order. So much for that delivered by Valentines Day garbage. Companies a bunch of criminals and should refund their entire client base
One would expect, when gazing upon the display picture, to receive not only a beautiful array of bright, cheery strawberries, but delectable surprise from such a highly praised business that specializes in gourmet treats. Instead, when opening on arrival, eyes feasted on a dark, warm mess of poorly packaged, lazily decorated assortment that was more suited to instilling a sense of depression than a Happy Birthday. Giving it a fair shot regardless of its unsavoury first impression, the chocolate was tasty, before inevitably biting into a strawberry that was a far cry from being the vibrant fresh berries the site tempts you with, but better described as practically fermented. I can't believe I paid $50+ for 12 inedible strawberries, never mind the guilt and shame of daring to tack on a note to the recipient wishing for them to be enjoyed.
My son shipped me berries for my birthday. Supposed to arrive Friday, arrived Monday. Looked like they sat in a 90 degree warehouse the whole weekend. Once I got them cooled, they looked good but tasted hideous. Go with Edible Arrangements instead.
Product, a Mother's Day gift, arrived damaged today. No damage to shipping container but the box of chocolate dipped cherries contained nothing but crushed candies which had to be done prior to being given to FedEx. After giving two customer service reps all the required information both simply disappeared. Chat timed out several times before I finally gave up. Waste of time dealing with them. If I could give them a zero rating I would gladly do so.
They took my money, said it was delivered but my mother got nothing on Mothers day. We spent two days now and can't get through by phone or email. Extremely dissatisfied- there is no zero stars to choose -I say zero
Ordered mother's days berries. Delivered one day late. Dry ice was hot and berries were disgusting! Embarrassed for my mother in law to receive. Called Corporate and wait time was two hours. NEVER WILL I EVER order again. Had a another Horrible experience with 1-800-flowers! They do not take care of customers.
3 days late and they came melted and covered with mold. Several of the flowers were dead or broken and their response was well we can give you your money back. A bad Mothers Day for my wife which means a horrible day for the rest of us. Never again will I trust this company to do something important...
I agree with all comments on shipping charges. Very misleading. I'm sure their customer service is good because they gouge people so bad and overcharge for everything they sell. I will never ever buy their products again. Not as good as some of the reviews suggest.
If you have money to waste then go for it. I don't. Too many other online bakeries and goodie shop to choose from at reasonable prices and shipping costs.
This company is some piece of SH***T they never keep their promises. They sent me an email saying my order is been delivered while the recipient never got it not even a phone call. Fellas don't let them throw dust in you eyes. To me they are pure scam simply put.
I wish I would have read the reviews first! I ordered 2 gifts for delivery on Valentines Day to Katy Texas, and they ended up in Waller. I did get a refund, but the customer service agent was about us cold as can be and offered no alternatives or consideration. In other words, she acted like she gives a lot of refunds. Avoid this company.
Paid a lot of money for a guaranteed holiday delivery. Even though they could not honor their agreement they did not notify me of the situation. They shipped the item out late any way and charged me the extra shipping cost,,, Bad customer service, put on hold for long periods of time. Hung up on several times during hold,, I requested my extra delivery charges be refunded. Waiting to see what happens with that... Never will order from them again... suggest no one else does either..
I've had nothing but great chocolate dipped strawberries from Shari's Berries. Big, sweet, beautifully decorated (for a strawberry...) treats that the ladies (and guys) in my office just love.
Plus, the chocolate dipped cherries were a big hit also.
I order both multiple times a year and haven't had any problems.
I can, however, see how shipping a perishable such as this across the country from California during the summer months might be an issue even when packed in dry ice. Use your common sense.
The customer service reps are very difficult to understand/converse with. The company e-mails "special Mother's Day offers" but those apparently do not show on the rep's screens, who instead try to charge full price, then offer a 10% discount which is peanuts compared to the e-mail offers, and promise they'll apply that only after you give your credit card number. Shipping is beyond exorbitant, and the $4.99 surcharge quoted in their e-mails for delivery by a certain day is actually $9.99 when they get you on the phone. Not to mention their "standard charge" which when combined with the surcharge is more than the gift. Something has gone drastically wrong with this company. I used them for several years with good results, but will never go back again.
Overview
Shari's Berries has a rating of 1.4 stars from 2,106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shari's Berries most frequently mention customer service, covered strawberries and valentines day. Shari's Berries ranks 61st among Candy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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