Shari's Berries

I've had Shari's Berries before and while my family considers them to be pricey we like to get them on birthdays/anniversaries because they are good. However, ordering on Mother's day was a bad idea because shipping was way too expensive for them not to arrive on time! I paid $30 JUST FOR SHIPPING. They arrived the Monday after Mother's day and were cracked.

I waited 3 days and called customer service (first call I was on the line for 7 minutes... sounded like someone picked up and then set the phone down. Second call someone picked up right away and was quite helpful) and they gave me a full refund!

2 stars because I received a full refund without hassle, but wouldn't recommend because there are plenty of other places like Shari's that are more reliable.

I ordered my best friend over a decade a dozen for her birthday in 2018 and not only did they arrive late but they were all melted and the box was completely soggy and wet. The strawberries were all old and nasty and brown. She waited 2 extra days for disgusting strawberries. On top of it i emailed sherries berries and never herd back from them and never got a refund! I paid for deadly disgusting expired strawberries! WORST CUSTOMER SERVICE EVER!

I tried to order on line w/ their coupon. It charged me $8 more for some type of shipping. So I called. Got someone I could barley understand. Then it took me 20 minutes to get my order. She thought Oklahoma abbreviation was OW or OH. So they never showed up before Mothers Day (ordered for May 8th). Called them, order went through again. No charge to me. It still didn't show up! Every time, the confirmation e-mail never came to me. So I had to call again! Still no confirmation e-mail called again. Supposedly they sent it again. But NO! But today May 17th my Mom said "Guess what showed up!". Only 9 days late! NEVER EVER WILL I ORDER FROM SHARI'S BERRIES! They Better Taste Extraordinary!

I ordered a dozen berries for a birthday gift and they were never delivered. Each day the customer service promised delivery and then after 5 days of this nonsense I was told they would make it up by making the delivery now and offered a $20 coupon for one of "their family of companies". If they couldn't make the delivery up to now, what makes you believe they can now? Is the question I posed, to only get a silent tone on the phone. Terrible experience and terrible customer service and one "family' of companies that I and everyone I can get too, will not be using.

After placing my order for strawberries and flowers on sharis berries they sent the flowers to the correct address but sent the berries to my billing address. And since I don't live anywhere close to my mom she want have her strawberries by mother's day. I will not use them or recommend them again in the future. I give them a 1 star only because you don't have the option to do negative stars in my opinion they are negative 3 stars. Good luck if you order from them you have a 50% chance they will send them to the correct place.

I ordered 3 days in advance with a confirmation of an on time delivery. The item arrived one day late. Very disappointed. Unfortunately, I had not read the reviews prior to ordering. One day late, no refund on shipping charges, and the link to submit your concerting does not work on the website.

So my dear co-worker's birthday is coincidentally on Valentine's Day! I ordered some lovely looking chocolate dipped strawberries a week before to have them guaranteed for delivery during our work day on the 14th. I paced the floor looking for FedEx all day long and called 3 times to check on the order status and was continuously told the same thing: "The order is on the truck for delivery today." By 4:50pm I was livid as we were closing down the Veterinary Hospital I work at and my co-worker had no idea I had remembered her birthday. As we were turning off the the lights the FedEx truck pulled in and delivered her package. If that wasn't bad enough the berries were all askew and some smashed when she opened the box, hoping for a delightful end to the day. Sigh... I emailed these photos to Shari's Berries and was issued a refund. Honestly I would have preferred a fun, happy, early in the work day surprise for my co-worker. Will NEVER order from them again.

My boyfriend purchased strawberries from here on Feb 4th and was waiting for them all day yesterday for Valentine's Day, didn't leave the house because I was waiting for them. I looked at the tracking and it said my order was delivered but I never got them. I called them and they said they put the wrong address and were brought to a different house. They said they would send me new ones the next day and I told them they better give me a refund too. They said they would. I checked today and they still didn't put the money back on my boyfriends card so I called again and then they said they would send me the strawberries tomorrow instead of today. The lady I talked to on the phone last night completely lied to me. So they never gave my boyfriend back his money and I am getting my strawberries two days late. Never order from here! Horrible horrible service. This place is such a scam!

I ordered Shari's Berries for my mother for years as a loyal customer. Toward the end the quality of service and products was rapidly going downhill. The last 2-4 times I ordered from them the package was very damaged. The chocolate coating was crumbled in the box leaving bare strawberries. The last time was the last straw. The package was days late for mother's day and rotten and damaged. Customer service was useless. I will never do business with them again. I now use Edible Arrangements and they are great to deal with. They are polite and friendly and actually do what I pay them to do- deliver a gift product on time and undamaged.

Item ordered was for Valentine's Day. On Valentine's Day, UPS tracking said it was at a location 8 miles from destination. Almost a week later, Shar's Berries rep asked what replacement item I wanted. Replied that since the item was 8 miles away, why can't it be delivered today? No response but later I received a text that item was delivered. It was not what I ordered and it was same day as email exchange so not sure how it got switched.

Most shopping websites like Old Navy or Macy's show you the price through every page of the order. Not Shari's. There is no page where you can view the entire order before submitting the order. The next page is a confirmation page, but you have to scroll down to see the final price. I made the mistake of not scrolling down and hit the confirmation button. Then the next page shows the final price, after the order already went through. I cancelled the order after my bill went from $48 to $70, because I was unaware of the high shipping fee of $17.

My guaranteed valentines day delivery wasn't delivered on time. Customer service threw me through a loop where I call them, they send me to the florist who sends me back to customer service who sends me back to the florist, and so on. I was also hung up on 3 out of 4 times that I called thursday night. It took 7 calls total over a day to get help and a refund. I work for minimum wage and spent the equivalent of 20 hours worth of pay on a gift that my girlfriend of 4 years didn't receive meanwhile I received her gifts which caused a fight between us. And furthermore, the unwillingness to help or compensate me in any way until my final call, which was an hour long, made me believe that I was being stalled in the hope that I'd give up so you could keep my money. Not only will I never be ordering from you again, but I will dissuade everyone I know from ordering here.