Brianne L.

I've had Shari's Berries before and while my family considers them to be pricey we like to get them on birthdays/anniversaries because they are good. However, ordering on Mother's day was a bad idea because shipping was way too expensive for them not to arrive on time! I paid $30 JUST FOR SHIPPING. They arrived the Monday after Mother's day and were cracked.

I waited 3 days and called customer service (first call I was on the line for 7 minutes... sounded like someone picked up and then set the phone down. Second call someone picked up right away and was quite helpful) and they gave me a full refund!

2 stars because I received a full refund without hassle, but wouldn't recommend because there are plenty of other places like Shari's that are more reliable.