Shari's Berries

One would expect, when gazing upon the display picture, to receive not only a beautiful array of bright, cheery strawberries, but delectable surprise from such a highly praised business that specializes in gourmet treats. Instead, when opening on arrival, eyes feasted on a dark, warm mess of poorly packaged, lazily decorated assortment that was more suited to instilling a sense of depression than a Happy Birthday. Giving it a fair shot regardless of its unsavoury first impression, the chocolate was tasty, before inevitably biting into a strawberry that was a far cry from being the vibrant fresh berries the site tempts you with, but better described as practically fermented. I can't believe I paid $50+ for 12 inedible strawberries, never mind the guilt and shame of daring to tack on a note to the recipient wishing for them to be enjoyed.

Product, a Mother's Day gift, arrived damaged today. No damage to shipping container but the box of chocolate dipped cherries contained nothing but crushed candies which had to be done prior to being given to FedEx. After giving two customer service reps all the required information both simply disappeared. Chat timed out several times before I finally gave up. Waste of time dealing with them. If I could give them a zero rating I would gladly do so.

Paid a lot of money for a guaranteed holiday delivery. Even though they could not honor their agreement they did not notify me of the situation. They shipped the item out late any way and charged me the extra shipping cost,,, Bad customer service, put on hold for long periods of time. Hung up on several times during hold,, I requested my extra delivery charges be refunded. Waiting to see what happens with that... Never will order from them again... suggest no one else does either..

I've had nothing but great chocolate dipped strawberries from Shari's Berries. Big, sweet, beautifully decorated (for a strawberry...) treats that the ladies (and guys) in my office just love.
Plus, the chocolate dipped cherries were a big hit also.
I order both multiple times a year and haven't had any problems.
I can, however, see how shipping a perishable such as this across the country from California during the summer months might be an issue even when packed in dry ice. Use your common sense.

The customer service reps are very difficult to understand/converse with. The company e-mails "special Mother's Day offers" but those apparently do not show on the rep's screens, who instead try to charge full price, then offer a 10% discount which is peanuts compared to the e-mail offers, and promise they'll apply that only after you give your credit card number. Shipping is beyond exorbitant, and the $4.99 surcharge quoted in their e-mails for delivery by a certain day is actually $9.99 when they get you on the phone. Not to mention their "standard charge" which when combined with the surcharge is more than the gift. Something has gone drastically wrong with this company. I used them for several years with good results, but will never go back again.

I can't believe these people are allowed to advertise on Talk Radio with reputable hosts. The deal for V-Day was $39.99 for a dozen assorted roses and 6 gourmet berries. You go through the whole selection process where it says standard shipping to be delivered on 2/11 and/or 2/12 is free then all of a sudden when you go to checkout and all of a sudden your total is $71.67. What? How? Called customer service (in India apparently as others have said) and after explaining myself 4 times, I was put on hold while she spoke to a supervisor. She comes back and says $14.99 charge is because the roses and berries are packed separate. Really? Did anyone think they'd be wrapped up in the same box? PLUS, she says the extra $9.99 is because the berries are an extra special gift. What?!? The deal was for BOTH! Horrible! And illegal!

I don't even have the words for how mad I am. I feel like someone just stole from me!
Just read all of the bad reviews and believe every single word.

They hide the shipping charges...
$15 guaranteed shipping day (?)
$15 guaranteed shipping before 12:30
$ 9.99 standard shipping charge (?)
$29 twelve berries

5/12/2017 - The order allegedly arrived at my wife's work at 4:30. She had already left work by 1:30... she never got her berries.

Customer service was an absolute nightmare. The woman that I "spoke" with could not repeat my order number back to me. After many, many, many tries, I asked to speak to a supervisor or another rep and was completely ignored and eventually disconnected.

Terrible online experience. They do not honor what they advertise even with discounts codes from radio station promo, and the website is very hard to use without ending up with a sale whether con firmed or not. Never again.
I immediately called after placing my order and cancelled it, if they cannot even honestly apply their offers then wonder if the food is SAFE?
This almost smells of purposeful scam... wonder how many people let them get away with it.

I received two dozen chocolate covered berries for Mother's Day. They were delicious but the whole experience absolutely broke my heart when I saw how much non-eco-friendly packaging was surrounding the dessert. I understand why each piece of foam, plastic, ice pack, styrofoam, drip catcher material, and foil bag is used, but GOSH. This is unacceptable. I do believe Shari's Berries can be a successful business without using so
Much non-recyclable materials and creating so much trash for 24 pieces of sweets. Do you have plans to improve this situation?

Ordered a Valentine's Day gift for my wife. Nothing was delivered. Contacted them requesting a full refund, which they gave me. However, nothing else. Most places with good customer service would have refunded the money as well as shipping out the order again. Instead I get an email offering me 25% off if I spend another $30. What a joke! Won't order from them or their other companies (proflowers.com, gifts.com, etc) ever again.