Ordered a Valentine's Day gift for my wife. Nothing was delivered. Contacted them requesting a full refund, which they gave me. However, nothing else. Most places with good customer service would have refunded the money as well as shipping out the order again. Instead I get an email offering me 25% off if I spend another $30. What a joke! Won't order from them or their other companies (proflowers.com, gifts.com, etc) ever again.