I would have to agree with the statement that shopping sites with daily promo offers would easily attract buyers. When looking up a stereo or a tablet, a kitchen appliance or a special occasion gift, Ben's Outlet is our one-stop-shop that always has something marked with a reputation of being excellent.
I am one of those bargain hunters and this is one place where I can shop for stuffs that are so useful yet within my budget. Clean-cut and client-centric, we can easily check for an item's availability in a simple click-and-learn fashion.
If we want to have a safer way of purchasing things then we could just go for the offers of this excellent entity. There are lots of things to discover on the site that the company behind the name runs.
Can't give zero stars. But these guys are horrible. Their "low" prices are not worth it. Stay away!
After waiting 2 weeks for the package, all the parts did not come in the box.
Requested replacement or credit to purchase missing parts. Responses take 2-3 days and they expected me to pay for return shipping.
Headache is not worth the savings.
Do not do business with these con artists. They owe me a refund on a defective product, they have lied repeatedly claiming they refunded me which they did not, paypal even offered to assist me, we tried calling, they would disconnect the call, I kept asking them for a transaction number, they refused to give one, I am going to continue to report them, and hope they go out of business.
I placed an order on 5/18/2013 with this site and my order was confirmed, and my Visa card charged. However, on 5/23/2013, my order was cancelled stating, "Due to an unusually high volume of orders for this item that our warehouse was not prepared for, this order cannot be fulfilled at this time. Your order has been canceled and refunded to you in full." I wasted five days waiting for the item to arrive, when I could have conveniently purchased it somewhere else.
Give them a chance. When you look for reviews of BensOutlet, the common theme is slow shipping, so expect this. Many customers seem to be getting refunds through paypal after three weeks or so as they give up on them. Response from their customer service is quick and polite, and says please wait another 3-5 days. I purchased two nikon V1 cameras at a crazy low price, one ordered before christmas and one just after. They send you a shipping notice for UPS, but when you try to track it you find that they had only printed the label and UPS is waiting on them. It took over 6 weeks for the camers to show up (both on the same day), but they did show up. Brand new as stated in their ad, but obviously grey market as they come with a Euro plug with an extra US adaptor in the box. Overall I am really happy, it was worth the wait. Obviously if you are in a hurry, this is not the site for you, but if you can be patient, there are some great bargains to be had.
Order placed for a camera on 1/5/13. Finally received a shipping notification on 1/14/13. The tracking number provided shows as "voided" on ups.com, while bensoutlet.com still shows the item shipped. Emailed for clarification and status - no response. Avoid this site like the flu.
I ordered a 54 piece kitchen item but I did't get the order number itself to my mail ID.
Fake site never ever ever ever order in this site. There is no contact number for this site, and no response for mail. Not even deserve a star for this $#@!...
I Ordered a camera December 18th, a shipping label was made on December 20th with tracking number, it is now January 14th tracking number doesn't work because nothing has been shipped. I contacted customer service 14 days ago they said there was a delay in shipping and It should go out in the next 1 to 5 business days. 10 business days later no sign of anything being shipped!?
More or less same experience as others who rated this retailer with 1 star. They charge the credit card as soon you order, even send out a UPS tracking number only for your consolation because that tracking number never shows up in UPS systems even after 10 business days. Don't understand how these type of retailers are still allowed to do business online.
Changes the prices daily, and also offers other prices on their sister website, 1saleaday.com. Takes FOREVER to have them ship an item, then you receive 4-5 emails with incorrect shipping information.
- Can't cancel order even even after a few minutes of buying. "Due to limitation in their system."
- Only way to contact them is via their web form contact page
- Will take 5 days to make shipping ticker
- Another 2 weeks until package arrive.
- Credit card gets processed in 5 minutes
- 2 days for any email reply
There are definitely good deals but I thought the shipping charge was excessive for what I bought for $22. Everything I was buying could have fit in a USPS medium flat rate box for $10.70 and their shipping was $19.00 so be sure to factor that in when ordering
Beware! Placed my order on December 15. Checked on order the 19th and it was still being processed. Sent an email asking when it would be shipped? No reply. Checked again on 20th and still being processed. Sent another email and received no reply. Received an automated email on the 21st stating the item had been shipped with a tracking number. Checked tracking number on 20th, 21st, 22nd and 23rd. The UPS message states:
"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status including the scheduled delivery date will be updated. Label Created On: 12/20/2012". Three days and counting since the label was created and UPS still has not received the package. I have not received any replies to my emails. Looks like Santa will not be delivering this present on Christmas day! Maybe by New Years. I wished I had checked these reviews before ordering.
I ordered 2 sets of earbuds on 2/17 through their website. After 5 business days with no shipment, I contacted their customer service department. They told me that they were "upgrading their warehouse" and "they were backed up". Finally, on 2/27, I received an email that the order shipped, along with 5 other emails each with different tracking numbers. None of them worked. At the time of this writing, 3/1, I still have not received my package nor any working tracking number. In short, I will never buy from this site again. Their site design is nice, but their logistics and customer service are way behind the curve. Stick to other, more reputable online retailers.
Ordered a cuisinart gelato maker... got an ice cream maker... ad definitely said gelato... they are two different models... thought the price was too good to be true
I gave them another chance same thing. It take forever to ship it also they send you damage items. Waste of time and money Money why because you have to pay return shipping.
"BEWARE! Ordered Lapdoc for Bionic 11 days ago. Quickly got a UPS tracking number that was bogus... no such record. Emailed customer service and got another tracking number that also showed no record of receipt by UPS. I have asked twice now if the product has actually shipped and can't get an answer. Seems that they issue a bogus UPS tracking number to make you think the product has shipped when it has not. Credit card charge-back today."
My wife ordered pillows. They sent them them to a different address in another state. They won't send the pillows to us or refund the money. They say she gave them the wrong address! We have ordered from them before and they sent the stuff to our correct address 5 times before. They also have a 100% satisfaction guarantee I guess if Ben's Outlet gets your money, they are 100% satisfied and you are out of luck!
They give you shipping confirmation numbers which don't work. They seem to give the same excuse to everyone that they are having "temporary problems" with some of their confirmation numbers, and to try again later and contact them if it still doesn't work. I'm giving them another week and if I still don't receive my product, I'm disputing the charge.
Scammers. I bought two of an item they showed in stock. They charged me for the merchandise. Then they sent a UPS tracking number that was NEVER in the UPS system. After two weeks I contacted them and they did not even have the product in stock. A total fraud.
Overview
The company has garnered a mixed reputation among customers, with notable strengths in offering competitive prices and a wide variety of products. Many shoppers appreciate the potential for significant savings and the ease of browsing the site. However, recurring concerns about shipping delays, lack of reliable customer support, and issues with order fulfillment significantly tarnish this positive image. Customers frequently report long wait times for deliveries and difficulties in obtaining refunds or replacements for defective items. Overall, while the company attracts bargain hunters, its logistical challenges and customer service shortcomings present substantial obstacles to customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members