BellelilyReviews 922

Do not purchase items from this company, as they provided zero customer support. I wanted to exchange a pair of leggings for a different size and I received ZERO assistance. Bellelily response was it cost to much to ship the item back to CHINA. All they offered was was the existing 10% discount on their website, which is offered to all customers. I again asked to return the item and the response was, the warehouse is in China and for me to go to the post office to find out the cost. They would not provide an address or a shipping label. Imagine a company telling the customer to go to the post office to find out the cost to ship their item back. Stay away from this company and avoid giving CHINA your information.

I've been trying to return two itens for weeks, one of them was advertised wrongly and the other one the fabric is completely different. As a costumer (and bought more than 3 times) I feel extremely frustrated, the only option is refunding me on 20% of what I paid (They want to refund me $5 and I paid $30 for two items that I'll donate after that), I'd not recommend the store AT ALL. They're giving me a extremely hard time to return two items.
Stay AWAY!

I bought 3 ornaments from Bellelily, when they arrived I was extremely dissatisfied, they cost me $10/ornament and felt like I picked them up from the dollar store! I emailed Bellelily in hopes of returning them for a refund, and was told they could give me a refund of 10% - $3. I explained that I was not going to use these ornaments and would still like to return for a refund and they bumped it up to a refund of $5. After going back and forth I could tell I was not going to be able to return so then asked to get a refund down to their new sale price at least (would have been a refund of $7.50) and they would not budge from a refund of $5. I would 100% NEVER purchase from here again.

They say that your happiness is the utmost important and they will bend over backwards to make sure you're happy but this is not true I paid $96 for two pair of pants that are not the length that they said they would be and I took photos and everything and showed them that they were not and I ended up getting $24 back from a $96 order so and that was with a lot of arguing over weeks so don't go there! The prices are just not worth the disappointment & hassle of trying to get them to keep their word. BUYER BEWARE!. I Will never purchase clothing from a noname website again!

2 weeks after placing my order, I was told the item was out of stock and was asked to pick a replacement. I asked for a full refund instead. The next day I received another email asking to pick a replacement, I again asked for a full refund. The following day I was told my order had shipped. It's been over a month now and I still have not received my order. I've emailed customer service and all they tell me is to be patient. The tracking system this company uses is terrible and provides little updates. I can't speak to the quality of product as I have yet to receive anything, but from a customer service and shipping standpoint, I would NOT recommend them!

Wish I could leave negative stars- DO NOT ORDER FROM THIS COMPANY! I ordered $125 worth of items (clothing and jewelry) that were to be Christmas gifts. When the order arrived, I was extremely disappointed to find that the quality of the items was NOT AT ALL as portrayed in their online ads. Fabric is VERY cheap, the craftsmanship is terrible and the sizing is WAY off compared to their charts.
When I started to look for contact info for customer service, so I can return the items for a refund, I realized there is no phone number, only an email address. Also, if you look at their online posts, you will notice on most posts, the comments cannot be accessed. I have now had 6 email exchanges w/the company and I am getting nowhere. They have offered me a 15% coupon towards my next purchase (Ha! Why would I purchase again from them!?) and to keep the items (WITHOUT A REFUND!) This is their latest response:
We are sorry about this. There is only one address for the return trip, that is the warehouse in overseas China.We don't suggest you to send it back. If you don't want a coupon，we could refund you 10% of the item price. Could you accept our sincerity?

I am furious and will be reaching out to my bank to pursue my refund. DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

My first order from them was in the summer. I ordered a romper size Small and they sent me and X-Large. I emailed them asking for my money back and they said how about you keep it and we'll give you 10% back. How is this even close to okay when they made the mistake of sending the wrong size. So basically they expected me to pay for a romper that wasn't my size and was useless to me. Anyhow, I should have learned my lesson but I didn't. I ordered from them again a few weeks ago and spend almost $200. The quality of the items was terrible! They weren't true to size and the material was paper thin and the items did not look like the pictures. I just sent them an email asking about returns and exchanges but I know from my previous experience and reading other reviews on here that the most I'll likely get is 10%. Never ordering again!

I bought several things from Bellelily and when my items were received they were way to large. I measured and used their size chart and none of my items were even close. When I contacted them to exchange them - they informed me that it would cost me more to return the items than they were worth and to just give them to family and friends and place another order and they would give me 10% off! What a JOKE! So now I have clothes that don't fit and I am out my $100.00 This company has no Customer Service - DO NOT ORDER FROM THEM!