BelkReviews 339

I went to Belks in Lakeland Plaza and was amazed to see that there was just as many clothes that were returned and never restocked as there was on the racks. I shopped anyway. The second time, a few days later, I went to shop but I had a return and inadvertently took another receipt and put it in the bag. I explained what happened and told them I would bring in the correct receipt never realizing that the amount charged back to my CC was far less than I paid. I went back with the correct receipt and was told there was nothing they could do. Baloney. I wrote to customer service at Corporate and the CEO on May 23, June 28, August 6, August 25 and again October 12th, and enclosed my receipt. I have not heard a word from anyone. I truly guess no one cares. Thank heavens there are plenty of other stores in the Alpharetta area to shop.

I ordered a Maidenform Tank, which I received today. The tank looks like it has deodorant stains on it like someone tried on before sending out. Not very pleased; I'm sending it back.

After I purchased few items. The items is shown to be out of stock but the website still shows the items available. Due to this unprofessional experience, I will no longer shop at Belk.

Bought a dress, it was too big, and color was way off from the photo. Because they didn't have the item in a smaller size, the associate on the phone said they would e-mail me a code for free shipping, so I could return it. Great I thought! Long frustrating story later, I have been to fed-ex three times, gotten 4 different codes e-mailed to me to try-none of which will scan! These codes were obtained each time directly from an associate, one was given after she talked to a supervisor, or (so she said). Fed-ex was great, and tried to get the e-mail sent to them, but no go. Of course each interaction with the associates was complicated by wait times, piano music, and prompts! The associates however were pleasant, and it's the only positive thing I can say. Still have the dress-might bite the bullet and keep it-I don't know if I can take one more disappointing, stress inducing trip back to Fed-ex!

The store in The Villages is a mess! The fitting rooms are almost all closed.
I went today and wanted to buy a few shirts, but the dirty fitting rooms, the messy store made me ran out of there without spending one penny!
It used to be a beautiful, clean, organized store!
What's happening?

Terrible store. Will no longer shop at belks. Return policy is not displayed at time of policy. I bought a pair of expensive sandals online. Never been worn. Only tried on and too small. All packing is in the shoe box and still have the shipping box. Trying to get help from someone is nearly impossible. The stores are nasty. Looks like a yardsale. My husband bought a shirt and looked awful after the first wash. It is a expensive shirt.

It was the first time I ordered from belk.com. I ordered two pairs of shoes and after reading their return policy I wrote out a label and brought it to UPS where they told me it was going to cost me $16.95 to ship. When I called the company they said the only way they will generate a label would be if the items delivered or damaged or defective. I will never order anything from this company again.

I went to the store on Memorial day to get good bargains. There was only one dressing room open and the woman attendant was extremely rude. I went to pay for my items, there was only one cashier. She asked me if I had a coupon, I told her that I didn't think to download one, I then asked her if she had one, she said she did and I asked if she could use that one. When I got home, I saw that she didn't use it. I pulled up the coupon on my phone and it was a 50% addition off. I won't be going back there anytime soon. So disappointing.

We had the best experience ever at Belk in Land O Lakes FL. Our sales associate was Meena! She was so helpful and went above and beyond her duty. She helped us find what we needed and was a joy to serve us and went out of her way to help us. We were visiting from Texas. Thank you thank you!

The store is a HUGH MESS! You never can find anyone to wait on you and when you do they are VERY RUDE,. You cannot hardly find good quality clothes because the clothes are such a mess. I miss going to the store before they sold to Belk. It was clean with kind customer service. Immediate Change for the worse. The chain Belk department stores should be ASHAMED of the appearance and employees that REPRESENT your store. Plus it is always so DANG HOT you do not enjoy shopping there. Oh and the fact you STILL cannot try on your clothes cause the dressing rooms are off limits which is stupid, you are walking around in the store so what is the point? No one wants to fool with it, that is why. Someone needs to step in like yesterday and rescue this store! The store needs to be cleaned up and hire good employees that want to be there. Order and Class welcomed.

Was pleased with my items i ordered was expecting all of them at one time. But they did email me each time the items were shipped & delivered. Will order again!

I have always been a huge fan of belk.com. However in the last two weeks I have ordered two formal dresses that were both sent to me used and filthy with the tags reattached. This is so unacceptable! I took the first one back at the end of last week and the sales lady was a palled, as was I. I re-ordered the same dress and got another one in the mail today that is even worse. The ham on the bottom is filthy and it has obviously been worn and the tags put on and resold. Belk.com get your head out of your $#*! and look at what you are sending out. This is totally unacceptable!

Always super fast to get us our curbside order... always very easy to do returns. Great department store and very good customer service.

I had to write a review since I read so many negative ones. I had NO problems with Belk except that it takes some time for the clothes to arrive. I LOVE my sweaters that I got from them. I've gotten lesser quality from Macy's! Just be aware that the shipping may take awhile... I felt the items are worth the wait.

It was a scam on the part of Belk Department Store. The item online was more than the price on the item. On the item it was $100 online it was $150. Belk & Co. Aquamarine Cross Pendant Necklace in Sterling Silver UPC: **************. I purchased a second Cross Pendant with Emeralds. The price was torn off the box and cut off the label. I am sure it was done because it was not the same price as advertised. So, they marked the item up to mark on sale! I will be returning the item, because it was of poor quality.

Waited over a week to be told my item was out of stock. My other item arrived 1+ week later and was a size too big but after realizing it was coming out of my pocket to return I kept it. Customer service was awful.

Today My father and myself went into Belks to purchase my Brother a birthday gift. We were shopping at cologne counter and purchased a very expensive bottle of Channel and an I touch watch... The two girls at the counter were so unprofessional and both had poor attitudes... instead of helping me and my father... We had to sit and listen to them complain about thier co-workers... They could care less about helping us. We spent several hundred dollars as well... For some reason Russellville Arkansas Store is the worst. I even asked one of them how long The MK purses would stay on sale. She replied "um I don't really know" And never bothered to find out for me... Lazy Lazy Lazy girl. I will drive 45 miles to next Belks to NOT! Go through this again. Shame on you Russellville Store for employing such people... Sherri Vos

When asked WHY do they continue to keep their dressing rooms closed, I got this response; "We are sorry for the inconvenience. Our dressing rooms are not open at the moment. Our goal is to provide the best shopping experience possible while keeping our customers and associates safe during the COVID-19 pandemic. We're closely following the evolving CDC, state and local guidelines, and continuously adjusting our operations accordingly."

My response to them was this; "This is the most lame response and excuse someone can give. I'm not sure what guidelines you're following, but the rest of this county and state are following the guidelines set by this state!" All other departments stores excluding yours and Walmart have their dressing rooms open and are not going against any CDC guidelines or laws. And they are also "protecting" and keeping their employees safe. This is just pure laziness and you really should be ashamed of yourselves for your actions, especially at the prices you charge in your stores. Macy's dressing rooms open. JCPENNEY dressing rooms open. Nordstrom rooms open. Neiman Marcus rooms open. Dillards rooms open. Bealls rooms open. But Belks remain closed because they think they are following some different CDC guidelines that others aren't. Do you think all these other departments stores are going against state regulations?

Come on! Take your head out of the sand and stop making excuses. Join the rest of the world and keep up with the times. No wonder why your store is empty, people are taking their business elsewhere! I know that I won't be spending my money there anymore, and I will make sure I'll pass this response from you to everyone I know, including every social media outlet out there including youtube. I remain... All these companies that use the COVID-19 as an excuse for laziness should close their doors for good!