Bedroom Furniture Discounts

I originally purchased a side bar from them in June of 2021 and I got an email explaining that the order was back ordered and would not be arriving until October or November. Needless to say, I had to cancel the order. They were nice enough to try to find something comparable to the piece of furniture I wanted but unfortunately, there was nothing they offered that was my style or taste. I asked them about a second choice back bar that I loved, which they did not carry. I don't know what strings they pulled but was able to secure the piece of furniture and make an exchange with me rather than me having to look for the bar someplace else and worry about it not being in stock or backordered. The bar arrived in the beginning of August and we could not be happier with it. I cannot say enough how helpful they were and Rey Pelayo kept me informed every step of the way with updates and he got back to me right away with any questions I had. Their customer service is excellent as was the delivery service. I will definitely be shopping there in the future.

Only if you sort their reviews from low to high, do you get to see the real comments. The rest are all made by 'comment farms' who leave 5 stars with names like 'Cindy, Sheldon, Jack, Bob', you get the drift.
This is one of the WORST companies I have dealt with in my life. You'll see a common thread in the low rated comments -
1. Shipping takes months, sometimes close to a year if you're incredibly unlucky.
2. Horrible customer service (they are just the in-betweens for communication and have 0 power to help), refund charges, and in general sneaky tactics to hold on to as much of the refund as they can.
3. The mysterious escaping furniture. My mirror and chest were 'lost' at the delivery partner warehouse. Many others have commented about this phenomenon. Then you can order another piece, and… that takes months.

Unfortunately these reviews don't help online customers, it's the business model and not this particular company that's to blame. If Emmamason/'Bedroom Furniture Discounts' loose their reputation, all they have to do is rename the company anything else - 'discount furniture mall', and start afresh. Buy a few hundred 5 star reviews from the comment farms I mentioned above, and they're set!

As another commenter mentioned, I'll make it my mission too to post a review on every online review spot. I hope it saves even one person the loss, aggravation, and stress.

I placed an order around April 2021, and it's been approximately 4 months that I have been waiting for my order, the lady that I have been assigned to has been giving me updated on my order but delaying the estimated delivery date, I will keep you guys updated on if I receive my package or not.

After weeks of arguing with Amazon who promised me a sofa that never arrived, I searched high and low for the sofa I wanted (I refused to search for a different one). I saw discountlivingrooms.com was selling it and called them. The rep over the phone was very kind and answered all of my questions, even price matching for me. Immediately, I was reached out to by Michael who kept me updated that everything was shut down due to COVID. I ordered my sofa in August and received in December, however Michael was in constant communication with me to ensure they were working on it as fast as they could. His frequent updates helped ease my worry that I might never get the sofa I wanted for my new house. And when the local delivery service failed to reach out to me, he pushed them to get in touch, as well as was in contact with me the day of delivery. Thank you, Michael for all of your assistance. My sofa is EXACTLY what I wanted and now after months of being moved in, I finally have something to sit on!

Long process, worth the wait which was explained at time of purchase. Nadir was great keeping me posted through the process. Thanks

Great service and answered my questions. Prices are good. Victor and Ria were helpful in the process. John worked with me to change the order, excellent service and patience.
Prices are very good.

Ordered over $1000 of furniture (bed and nightstand), including $100 "white-glove delivery in January.
When the bed arrived in July, after 2 cancelled delivery dates, it was finaly delivered with 15 (out of 39) structural parts missing... not counting all screws and hardware. We're talking 6' long boards. The wrong and/or incomplete parts were ordered several times before they finally decided to resend the entire bed with several months delay.
New bed arrived last week, but is now missing 10 parts preventing assembly (with one piece scuffed), despite me expressing concern ahead of time and requesting the bed parts be delivered in original packaging (which did NOT happen despite express instructions for the deliverer to do so).
BFD has offered to reship missing pieces, but the first part request they sent to the vendor is still missing one damaged piece.

They offered $100 for my "trouble" (literal hours spent on the phone and inventorying bed parts), but only once everything is resolved and have also refused to refund the "white glove delivery" shipping. I'm not sure that things will every actually be resolved based on the last 4 months of runaround.

Avoid this company like the plague!

After 3 months I received my bedroom set with damaged on the footboard that was promised to get fixed but has not be done.
I ordered king bed and 2 night stands on 7/20/23 they promised will be delivered 4-6 weeks. I received a message on 4th week the bed room is inspected and ready to deliver on Monday 8/14th but I received a call 2 days before on Friday 11th that the delivery cancelled due to bed has not been passed the inspection one of the night stand has damaged. I was promised to be replaced and will deliver in 1-2 weeks. I did not hear from them in 2 weeks I contacted them connected to Mervin manager he told me the information I have received not correct he is going to follow up with manufacturer to speed up the delivery. Make story short finally they delivered the set on September 28th with one of night stand not closing they took it to replace it finally after 2 weeks that was delivered and my bed room set got completed on October 12th with damage on the foot board which they promised to sent technician repair it after 2 emails to Mervin nothing is done. I don't recommend buying from them their communication is good but poor service.

The furniture I purchased, I'd been wanting from the first time I saw it (roughly about 15 years ago), and mostly everywhere else either discontinued it, had it priced way too high, or didn't have all the pieces, but Michael and your company really came through! I had to wait a very long time, due to the Corona pandemic and the delivery company coming out of New Jersey not being allowed into NYC, but when I got it, and it was put together, I was in AWE! I love my set, and have already picked out the set for my spare room! I preferred for them to take the money up front (I even asked them too) so that I wouldn't accidentally spend it *because of other obligations), and they did, leaving me with the comfort of knowing when the time came, there would be nothing in the way between me and my furniture! The "white glove treatment" company they chose were as exceptional as their company! I've already told my sister about Bedroom Furniture Discounts, but from now on, as long as they're in business, they will definitely be my first priority to purchase any furniture! Bedroom Furniture Discounts and Michael, YOU ROCK! I'll send a picture when I get the other pieces and complete the set!

Ordered a bed that was "in stock" in November. After a few weeks I was informed that it wasn't in stock after all, and that I wouldn't get it until January. January came and went, with no updates from my "success manager". Finally received an update that my bed would be delivered mid-February. I had been offered White Glove Service, where the delivery company unpacks your box, makes sure it isn't damaged, puts the furniture together in a room of your choice, and removes the trash. The delivery company delivered the bed, dumped 4 large boxes in my son's room, refused to put it together, and left. I called my "success manager", who was no help at all. She scheduled another appointment for the delivery service to come back again to assemble a few days later. Took another day off of work and the delivery company never showed. Or called. And when I called my "success manager" she was unable to even locate the delivery crew. She offered no solution. No compensation for time lost or inconvenience. Nothing. Extremely unhelpful. I ended up putting the bed on the curb and told them to come and get it. Well guess who showed up to pick the bed up at 7:30 at night. They couldn't show up to do the job they were supposed to do, which was put it together. But they had no problem coming by to pick it up to return it to the company. Horrible experience. Horrible customer service. Will never deal with these people or this company again.