The Because Market

My credit card company called and said that there was 5 charges in a row charged from BECAUSE with my credit card from 2 months ago that I cancelled subscription, how they were still using my card is unknown but I emailed the second the frawd dept called me and they said "too late, it's already processing" I said but I didn't authorize this, they said too bad" you will have to pay to return then ".? I never made them.? I called the minute the fraud dept called me? This is unreal

The worst I have seen in a long time! I ordered the trial for $2.99 for 3 of them. A few weeks later they ship me 60 more for $61.95 if you call them they do nothing! Just call your credit card company & get your money back! I don't know why most of these posts are not doing the same! Got my money back in one day, if they want their crap back send me a shipping label! BEWARE! BEWARE!

I ordered their nighttime protective underwear for my wife. It's not a very good product because it rips so easily when you try to move it around. Once I found a better product off the shelf at the local drugstore, I tried desperately to cancel my automatic order, but they kept coming and coming! When I thought I had canceled for sure, I received a double order. And when you need to return them, they do not provide a label. I would advise working with some different company.

Decent products, and if they wouldn't be so aggressive regarding making sales, I'd give a solid 4. However due to the "subscription" pushing on their website (have to keep un checking the subscription box) I'd likely write a glowing review... but I cannot since I'm so annoyed right now with them.
Fist I had to tell their f'ing AI all my info, then I had to tell the human after the same info... so you're just going to waste as damn much of my time as you possibly can? Annoyed. Highly annoyed. 25% my fault, 75% theirs.

I ordered the underwear because the picture looked like they were fitted. The 2x are fitted around the waistband but the lower part is like bloomers! Oh my gosh I hate the fit and the wrinkles show from under my slacks! Then I liked the band between the legs thinking that it would prevent leaking and it didn't! My urine ran right out onto the floor. I am so very disappointed! It was pretty much a pain to cancel the future orders as Tony kept trying to sell me on more. At least it's cancelled and I'll just have to use these up overnight with a bed pad for protection. This is so disappointing!

The products were ok but when it was time to stop the subscription, it became very difficult. I woudl cfanel, then get a text that an order was coming, then I called (out-of-US customer service) and was kept on the phone for a long time before they promised it was cancelled...I am pretty tech savvy and I worry how an elderly or less technologically proficiant person could possibly cancel a subscription.

My mother had an account with Because and was stockpiling undergarments unbeknownst to me. She recently passed away and I found tons and tons in her closet.
I called Because to try to get a refund and was told I was over the 30 day return policy. It's been 90 days, not 2 years and they refused over and over even after speaking with a "supervisor".
These are extenuating circumstances and I have no use for this company.

I actually stuck with them for almost two years because I like their product. However, I have had to give up. No matter how you try - e-mail, chat, telephone, starting over as a new customer, it is as if they do not speak or understand the language you are communicating with. I have spent hours and hours trying to get what I want - forget sending things back. It is Alice in Wonderland.
Barbara K

Market. My only complaint is the size of the wipes. They are so small. I am not going to order more of them unless they come in a larger size.

I ordered a trail package of Because underwear. Suddenly my account was charged several times for things I didn't order.
I call, talked to them through email and text messages.
Still they charge my account only now I don't receive anything.
You can see the charges right on top of the free one where I paid $2.99 shipping.
I sent numerous emails like the one in the picture.

I have been emailing and calling this company and telling them I no longer need their undergarments and they keep charging me for something I don't want or need. Like their ad says Cancel At Any Time not true I don't need a subscription for these drypers and they just sent an update on my payment info on the 29 or 30th and I didn't update info cause I don't need them anymore but they waited till the next day even though I told them either by phone or emailed them I was done with the undergarments and they took payment from my debit card anyway and this is not ok for them to do this it is an unauthorized transaction.

Venha fazer parte do grupo de empreendedores, um e-book de 9 páginas esplicando passo, a passo como trabalhar em casa

I had 2 accounts with Because. One for my mom, living in FL and one for me, in MA. I cancelled my account and returned the 60 overnight diapers, 60 days ago and still waiting for a refund. I have called customer service and have spoken to more than 8 different people, and have written emails, with absolutely no appropriate response ever! They charge your credit card immediately for an order that did not even ship! I am extremely frustrated dealing with this horrible customer service. I have asked repeatedly that a rep from USA contact me, to date - never received a call or email back. I am filing a complaint with better business bureau. I would not recommend this company simply because of customer service!

Found a snazzy looking awesome product of a hot pink Walker for elders, with a zebra stripped cool bag and accessories, searching on-line.

Was totally turned off to teach an off shore lady representative admittedly in the Philippines.

I already had a very compromised crappy to fraudulent experience earlier this year, similar, attempting to send flowers to a Friend after a death of her father. Had to cancel my credit card, got very angry and it was a horrible experience closer to criminal international fraud, than any actual on shore, authentic, trustworthy service. I am super disappointed that this is even allowed, let alone so common. Is this company trustworthy and reputable. I am learning that I don't so much care, nor want to know. I just don't really trust this off shore stuff, and will be more self protective, and not pursue any business with them. There are 2 sets of reviews for them, one great, and another awful. I won't rust bothering with them. What a waste of time, effort, and energy. Will just trust my family to find a viable immediate option at Walmart or similar.

This off shore phone representative said the product would take 7 -10 days to deliver, and still require assembly.

What appeared awesome, seems less so in reality.

The sucky reviews and the off shore, in the Phillips representative leave me disappointed at best, and mad, yet wiser for this hideous new trend!

No thanks! I would not trust my private payment info and identity, let alone a legitimate purchase with these strangers across the world. No way! No thanks. Tired of these lies and posturing as something they are not! No!

Mom using the Because pads has been wonderful. She has never had such comfort and absorbency with a product before. She has been using these for several months now and plans to continue with this pad being her pad of choice. She would highly recommend giving these a try if you haven't already. They are wonderful, plus they come right to your door in packaging that does not disclose what is inside for privacy.

I ordered 140 disposable underwear for elderly relative female and the charges was $89,no shipping and tax charges.They charge me in my credit card $110 and they put this order in monthly without any knowledge of mine. I call because to cancel the order they mentioned I must write e mail to them requesting cancel the order and then will send me code to send in mail not return label shipping and will have charge for returning the item.This demonstration for mis leading and fraud.
I am thinking to report this to The US trade commission and also consult with legal advisor..

Buying *******@the grocery is not always good. When someone else shops for you. I ordered sample from BECAUSE & was sent the brown pullup. Did good & ordered supply.
They did not fit well & rubbed sore area on buttocks. When I called to concel order, young man on phone recommended the female pullup.
They work great. Now I order the female pullup. THANKS

BEWARE of this company, they trick you into a subscription which they won't cancel. And on top of that, they refuse to give you any refunds, even after you've returned the product! If there was an option for ZERO-STARS, this company would be worthy.

I have had numerous run-ins with these people. They NEVER respond. I got a huge supply in the wrong size. They never apologized, never gave me any $$ back. I asked to cancel -- never a reply to that either.

I especially like the fact that the pad runs high from front to back. I also like the fact that if I slightly use it when I pull it back up it doesn't fell wet! The only time they don't work as well is when I absolutely flood, but the customer service is impressive. It's been 2 years since i first got my purchase - highly recommend

I have been order thru Because Market for about 8 months. I found their site when looking for bariatric incontinence supplies. I like that they worked with urologists to create products that pull the liquid in faster than other briends I've tried. Their Because incontinence briefs are marvelous and priced well. I am also a fan of theif washable pads (aka puppy pads for some of us). I have tried all 3 styles and they are wonderful. I found the wipes, sprays and creams to be over priced. The wipes all come in small packs so it feels like you're always looking for another pack. The cleansing spray has a chemical soap smell that is unpleasant. Did not try the supplements.

The Because Market website starts out strong, taking you thru a questionnaire the culminates in free trials of their products being sent. That's the last time it's useful or helpful. There is no search box to help you quickly find items so you have to scroll thru their whole inventory, which is nicely well stocked. Every time you want to get into your account, you have to wait for an email to let you in. Then updating your subscribe and save is impossible without chatting with or talking to someone, you cannot do it by yourself. This adds A LOT of excess time and frustration to getting your supplies. You would think it would make deliveries smoother, but it does not. Mistakes get made when trying to get someone else onboard. I wish they would let me do it myself like all my other sites. The site reminds me of an internal website I ordered office supplies through. It is not set up like a public, user-friendly website.

So they get a fair score because I love thier brief products, but nothing else. If I could purchase Because briefs elsewhere for the same price, I would.

This underwear is very comfortable to wear and very efficient in not overflowing. The leg, openings are comfortably tight and prevent leakage without discomfort. The underwear is a bit more bulky than the "regular", but I became used to it in short order. It also provides a good, secure feeling.

They offer a sample for $2.99 without making it clear they are going to auto ship and Chatham your CC. They Refuse to send a return label or even issue a full refund. It will cost as much to send it back as they would refund me. Do not recommend doing business with them.