The Because Market

Stay away from this company! Fell for their pop up about getting a sample for 2.99 shipping, then later on I received an email saying my order had shipped after receiving my sample! I didn't order anything other than the sample and I didn't authorize them to send me anything other than the sample that popped up that I order for the 2.99 Called as soon as I got the message about the shipment and told them I didn't order it and I didn't want it and I was told that they emailed me and I didn't respond so they sent it. That is what the female on the phone told me. So, I was told that they could send me a return label and I would have to pay the shipping back for something I didn't order I told her no thanks! That when FedEx delivered it to the house I would refuse the delivery. So that's what I did and it went right back to the company. The female also told me that the refund department would reach out to me in 3 to 5 or 7 days about my refund which didn't happen until much later after me reaching out AGAIN to find out what the hold up was and the male that replied in regards to my refund told me I wouldn't be getting one, so you order a sample from them they screw you into some sort of scam to automatically send you more and then tell you all this and want you to pay to send it back then when you refuse it they tell you that you won't get a refund, so it's a win win for their SCAM! Charge someone for something other than what they ordered and then when returned turn around and scam someone else. So, if you see their ads pop up anywhere, run like the wind from it and don't fall for it or you'll end up being in a whole lot of work to report them to get your money back

Horrible customer services and shady practices. Who charges you for a full month of a product before you even get the sample pack you ordered? And without warning? Then when you want to get a refund they take you through a bunch of mess. Absolutely horrible. And then every email received or rep I've spoken to was rude and condescending. Absolutely will not be using this service again and will be spreading the word on all platforms that I have.

Order comes through as normal but they added products to my cart I didn't ask for or need. The return process is difficult and once I pay for shipping and return fees I don't get my money back. Lost me as a client with this shady business.

Mom using the Because pads has been wonderful. She has never had such comfort and absorbency with a product before. She has been using these for several months now and plans to continue with this pad being her pad of choice. She would highly recommend giving these a try if you haven't already. They are wonderful, plus they come right to your door in packaging that does not disclose what is inside for privacy.

The worst I have seen in a long time! I ordered the trial for $2.99 for 3 of them. A few weeks later they ship me 60 more for $61.95 if you call them they do nothing! Just call your credit card company & get your money back! I don't know why most of these posts are not doing the same! Got my money back in one day, if they want their crap back send me a shipping label! BEWARE! BEWARE!

"Becsuse" is great since it delivers feminine hygiene products directly to the front door. There's no hassle going to the grocery store or standing in line with bulky boxes. No need to shove boxes in the trunk of the car while people stare at what they know your "problem"? (Why should everyone know about your bladder woes?) Yes, I know that lots of women have overactive bladders, but do we have to broadcast it every time we.go to the grocery store to shop? With "Because," I can talk to someone who cares and understands my problem. A customer service rep can help me choose the right absorption size and number of pads suitable for me. "Because" products are quality ones that I feel confident using. There are also other feminine hygiene products reasonably priced that are available. Personally, I am very happy that I found "Because." You might be too!

I ordered the underwear because the picture looked like they were fitted. The 2x are fitted around the waistband but the lower part is like bloomers! Oh my gosh I hate the fit and the wrinkles show from under my slacks! Then I liked the band between the legs thinking that it would prevent leaking and it didn't! My urine ran right out onto the floor. I am so very disappointed! It was pretty much a pain to cancel the future orders as Tony kept trying to sell me on more. At least it's cancelled and I'll just have to use these up overnight with a bed pad for protection. This is so disappointing!

I have been using Because Overnight pads for several months now. I am pleased with this product. I have used many different products and I have not found any other pad that equals this one. It absorbs without spillage. I will be continuing to purchase these for some time.

Decent products, and if they wouldn't be so aggressive regarding making sales, I'd give a solid 4. However due to the "subscription" pushing on their website (have to keep un checking the subscription box) I'd likely write a glowing review... but I cannot since I'm so annoyed right now with them.
Fist I had to tell their f'ing AI all my info, then I had to tell the human after the same info... so you're just going to waste as damn much of my time as you possibly can? Annoyed. Highly annoyed. 25% my fault, 75% theirs.

I ordered 140 disposable underwear for elderly relative female and the charges was $89,no shipping and tax charges.They charge me in my credit card $110 and they put this order in monthly without any knowledge of mine. I call because to cancel the order they mentioned I must write e mail to them requesting cancel the order and then will send me code to send in mail not return label shipping and will have charge for returning the item.This demonstration for mis leading and fraud.
I am thinking to report this to The US trade commission and also consult with legal advisor..

I have had numerous run-ins with these people. They NEVER respond. I got a huge supply in the wrong size. They never apologized, never gave me any $$ back. I asked to cancel -- never a reply to that either.

The products were ok but when it was time to stop the subscription, it became very difficult. I woudl cfanel, then get a text that an order was coming, then I called (out-of-US customer service) and was kept on the phone for a long time before they promised it was cancelled...I am pretty tech savvy and I worry how an elderly or less technologically proficiant person could possibly cancel a subscription.

Horrible, dishonest company! They are praying on the elderly. First: order says it's shipped on Monday. I look at the tracking, on Wednesday it has not moved. Only says label was made. I wrote an email and got a canned response. I call they cannot look my order up by its number, my name, or the other 11 digit number no one knows what it's for. Customer service hung up on me 4 times! I guess when they cannot find an order they just hang up. By the fifth call I'm livid, I now just want to cancel my order.
She says it has a new magic tracking number and it is on its way now in Sparks, NV. I'm suspicious so I look up Sparks it's a suburb of Reno where it has sat not moving for 72 hours. The only thing she can say is, I will escalate this. She has no idea what that means because she can't explain what it means. Apparently, my subscription has been canceled. I will check trust pilot next time before I order these things for my mother again. Shame on these companies that pray on people that are taking care of their loved ones as if that's not already hard enough. Don't bother replying I know this is just a scam on the elderly.

Buying *******@the grocery is not always good. When someone else shops for you. I ordered sample from BECAUSE & was sent the brown pullup. Did good & ordered supply.
They did not fit well & rubbed sore area on buttocks. When I called to concel order, young man on phone recommended the female pullup.
They work great. Now I order the female pullup. THANKS

I ordered a trail package of Because underwear. Suddenly my account was charged several times for things I didn't order.
I call, talked to them through email and text messages.
Still they charge my account only now I don't receive anything.
You can see the charges right on top of the free one where I paid $2.99 shipping.
I sent numerous emails like the one in the picture.

My credit card company called and said that there was 5 charges in a row charged from BECAUSE with my credit card from 2 months ago that I cancelled subscription, how they were still using my card is unknown but I emailed the second the frawd dept called me and they said "too late, it's already processing" I said but I didn't authorize this, they said too bad" you will have to pay to return then ".? I never made them.? I called the minute the fraud dept called me? This is unreal

My mother had an account with Because and was stockpiling undergarments unbeknownst to me. She recently passed away and I found tons and tons in her closet.
I called Because to try to get a refund and was told I was over the 30 day return policy. It's been 90 days, not 2 years and they refused over and over even after speaking with a "supervisor".
These are extenuating circumstances and I have no use for this company.

Very happy with the service and products offered by the Because Company. Where else can you get a variety of samples for less than $5.00 and free shipping. Customer service does everything to make your order easy.

I actually stuck with them for almost two years because I like their product. However, I have had to give up. No matter how you try - e-mail, chat, telephone, starting over as a new customer, it is as if they do not speak or understand the language you are communicating with. I have spent hours and hours trying to get what I want - forget sending things back. It is Alice in Wonderland.
Barbara K