The Because Market

I didn't realize I signed up for auto-ship. I called and their phone cut out. Their account page is white except for the chat. I used the chat and they said I had to call or text, neither worked. They finally got back to me and after trying to convince me to stay, they canceled the auto-ship.

They don't fit well, they're totally inferior to Depend and whether you want them or not, they keep shipping them to you and charging you. They're difficult to reach and to speak with and they ignore your emails! VERY VERY poor business model!

BEWARE of this company, they trick you into a subscription which they won't cancel. And on top of that, they refuse to give you any refunds, even after you've returned the product! If there was an option for ZERO-STARS, this company would be worthy.

My husband and I have been customers for several months and have been very pleased with the products. I like saving postage by buying 3 months at a time. We did have a problem recently and the person on the phone was not helpful at all. The problem remained. Then today I was lucky to get Aljun on the line. He listened to my problem, fixed it in a few minutes. If I had not be able to talk to him, my review would have been a 1. Aljun's solution turned it into a 5. Louise Sanfilippo

I had ordered nighttime samples but they were too bulky! So I logged into my previous account and just BECAUSE I logged in they reactivated my account and sent me a full order and charged me $54.11! I was just trying to see if their daytime brief would be better for me. I received my sample but I will never order from them!
***********HIGHWAY ROBBERY*************

I was attracted by the offer of "free" samples but it wasn't "free" since you pay for "shipping" upfront. On their website, I saw they were about to send me my first order. I'd read negative reviews about them at the BBB, so I was skiddish. I tried to cancel the first order by phone during normal business hours but no one answered the phone. I then made contact by email and was told I could cancel the order online, (which I did). Since I was already alerted to potential problems due to other reviews, I was avoided potential problems. If a company is hard to reach by phone or chat, it's always best to go to a company with good customer service.

First, I don't understand the negative comments here about the subscription service charges. It's explained quite clearly when you sign up for the free trial. And, once you've enrolled, they email you a week before your next ship goes out (every time) and you're able to delay - or even stop it completely - if you desire. I don't know what more people can ask them to do - they can't read their minds!

About the products. I actually never in a million years thought I'd be wearing incontinence products. But, about the time I turned 70, I realized I was starting to have a small amount of leakage occasionally and I didn't even know it had happened. It usually happened at the theatre, cinema, a party, a wedding or funeral, a long drive - any time I was in one place for a long time with no access to a restroom handy. These products were recommended to me for several reasons: they're extremely absorbent, they're comfortable, they're thin and lightweight and make no visibly lumps under clothing, and they're reasonably priced. They've come through with flying colors - AND - despite some of the grumpy reviews here - the subscription service is extremely convenient and easy to navigate.

I have also tried a couple of their skin care products and found them very effective and reasonably priced.

I have been order thru Because Market for about 8 months. I found their site when looking for bariatric incontinence supplies. I like that they worked with urologists to create products that pull the liquid in faster than other briends I've tried. Their Because incontinence briefs are marvelous and priced well. I am also a fan of theif washable pads (aka puppy pads for some of us). I have tried all 3 styles and they are wonderful. I found the wipes, sprays and creams to be over priced. The wipes all come in small packs so it feels like you're always looking for another pack. The cleansing spray has a chemical soap smell that is unpleasant. Did not try the supplements.

The Because Market website starts out strong, taking you thru a questionnaire the culminates in free trials of their products being sent. That's the last time it's useful or helpful. There is no search box to help you quickly find items so you have to scroll thru their whole inventory, which is nicely well stocked. Every time you want to get into your account, you have to wait for an email to let you in. Then updating your subscribe and save is impossible without chatting with or talking to someone, you cannot do it by yourself. This adds A LOT of excess time and frustration to getting your supplies. You would think it would make deliveries smoother, but it does not. Mistakes get made when trying to get someone else onboard. I wish they would let me do it myself like all my other sites. The site reminds me of an internal website I ordered office supplies through. It is not set up like a public, user-friendly website.

So they get a fair score because I love thier brief products, but nothing else. If I could purchase Because briefs elsewhere for the same price, I would.

I wear a UI pad every day (and through the night) but really dislike the types that use gel as I have a reaction to those and need something without latex or chemicals (including fragrances). I was so pleased to find the Because Premium Pads for Women and have been using them for almost a year. They work very well with sufficient absorbency and no leaking around the sides, even overnight (I use a size Maximum), they fit well and feel comfortable, they are easy to take along in my purse (each is individually wrapped), they absolutely do not irritate my skin or result in my body absorbing an odd chemical odor from that gel other pads use, and the subscription service is totally reliable (as well as offering a good price). I also tried the alcohol-free, dye-free wipes and found them a great product, too. I highly recommend these products after having tried every brand of every type on the market - I am 100% satisfied with Because Market, both the products and their reliability in having what I need in stock and delivering orders on time.

I love your product, I find I have run out of room, please no autoship, only order when needed. Thank you Mrs. Lynne D. Williams, message phone *******292... no room lol

It seems that this outfit's prime motivation is to TRICK people into AUTOSHIPPING their products... and then playing really dumb.

Their website is a case study in DECEPTIVE SLEIGHT-OF-HAND manipulation!

They put out absurdly low teaser offers in an effort to GET YOUR CREDIT CARD, so they can AUTOBILL you for the big stuff -- that you may or may not even be aware that you bought.

Even a single product order for say $10.00 AUTOMATICALLY **DEFAULTS** to Auto-Shipping!

The company is shady -- are beyond the reach of accountability and EVEN when they know a customer has a point, they "feign" cooperation and then throw you under the bus.

This is a grotesquely ugly company, operating in a massive market -- catering mostly to Seniors.

Seniors whom they manipulate, manhandle and abuse like world-class thugs and bullies.

This will be a fun company to watch implode.

Stay away from Because Market... They take shady to a whole new level.

Take this free advice - SPEND YOUR MONEY ELSEWHERE - the customer service is abysmal - the supervisors do not have authority to ship the product on the same day, even when the company makes the mistake - the product is good, the customer service makes it unusable - SPEND YOUR MONEY ELSEWHERE

I received two different samples and was completely unsatisfied with both products. They have youy pay a $2.99 fee to ship a sample but the sample is a 20-unit pack instead of just a sample! How crazy is that?

Although the Willow briefs fit better than the first sample I received they are inferior and less comfortable than the brand I purchase at the market so I have cancelled my subscription. The pad inside the Willow briefs is not completely glued down at both ends of the pad and is very rough and uncomfortable against the skin. The last thing you need is a rash in that area of your body! DO NOT GET SUCKERED INTO THEIR PITCH!

Do not hesitate to make a purchase!, I believe I tried just about every brand of
Adult underwear out there before finding "BECAUSE"!
Now these will be the only ones for mefrom now on!
BECAUSE of their absorption;
BECAUSE they fit so comfortably,
BECAUSE they are mailed to you at home!
BECAUSE the price is right!
These are the very best! Absorbs moisture well, fits so comfortably and he price is right!
And the very best of all is that one doesn't have to run out to buy any as they are mailed to your home!

DO NOT GET INVOLVED WITH THIS COMPANY> THE PRODUCT STINKS AND THEIR IN NO USEFUL CUSTOMER SERVICE. Once you get you trial they send more products and when you say I did not like or want to continue with this product. They make it your problem,

I started using Because after I received a sample. They are much larger and they hold more. As I am on a water pill this pad meets my need much better than other pads and less changing.

Market. My only complaint is the size of the wipes. They are so small. I am not going to order more of them unless they come in a larger size.