Bebe just lost a customer. I went to return an item that was past their 21 day return policy and in the past, they have given store credit. The first issue is that they will no longer do that and never announced this change. Next, they told me I could apply my return to another purchase that day. I did not have time to shop for a replacement item that day so came back a week later with my return and when I went to apply it to the new item, I was blatantly refused. They asked me who I spoke to previously and when I described her, they still refused. I told them I was doing EXACTLY WHAT THEY TOLD ME TO DO one week prior and they did not care. They said I could call the District Manager and then they WALKED AWAY from me. There is no consistency to what they tell customers, they apply policies haphazardly, and they were inexcusably rude about the entire situation. Ironically, they would have made MORE money from the new item I was purchasing but instead chose to lose a customer over honoring what they told me - that is customer deception, not customer service. I see why their stock is falling and their stores are closing.

I ordered merchandise for my wife on 12/9/2016 and 2 of the items that i purchased were to big. My wife did not like the merchandise so i decided to return them on 1/3/2017. There was a $17 fee via UPS to send the merchandise back to Bebe. The merchandise was received by Bebe on 1/9/17 and signed for by an employee named Cliff at Bebe. On 1/17/17 i contacted Bebe and asked them when they were going to refund my credit card since they had received there merchandise back. The gentleman on the phone told me that they smelled like cologne and laundry detergent. I told him that these items were only tried on by my wife and they were too big. These items were purchased online and NEVER worn. They were returned with the purchasing receipt and the tags still on the merchandise. They continued to tell me that they were not going to refund my money. I have been a customer of theirs for over a year and will NEVER purchase from them again. In my mind, they would rather rip me off roughly $120 on UNUSED CLOTHING instead of refunding me the money and keeping me as a customer. DO NOT ORDER ANYTHING ONLINE. IT IS A RIP OFF. HORRIBLE CUSTOMER SERVICE AND WILL MAKE ANY EXCUSE POSSIBLE ON NOT REFUNDING ANY RETURNS!

DO NOT PURCHASE FROM THIS COMPANY! This is the worst company ever. I have made quite a few purchases from Bebe before but never again and I will make sure everyone I know does not purchase from here either. I ordered a dress that was supposed to be an XS but was extremely stretched out and was pretty much a large so the next business day I shipped it back. It looked nothing like the picture and was extremely heavy. I did not try the dress on as I knew it was too big and stretched and did not like it just by looking at it. It has been about one month and still no refund and no word from the company. I gave them a call today and was told by the representative that there is a black stain on the dress so they cannot refund my money. As the conversation went on, the representative stated that there were black stains, as in multiple stains, not just one as she had initially stated. When I asked her to clarify if there was one stain or multiple stains, she could not. Regardless, it is not possible that the dress was damaged on my end as the dress was not worn. I asked to speak to a manager and I asked why it has been about one month and I have not received any word from the company about not getting my refund or why the dress has not been returned back to me. She told me that I should have recevied an email stating that I was not getting a refund and the reason why. I never received an email. If the item is damaged, it was from their own company just as the dress was extremely stretched out. Nonetheless, if you pay for an item and there is an issue when it is returned, you do not wait one month until the customer contacts you to inform them of the issue. I will never order from Bebe again and I will make sure everyone I know does not either.

DO NOT! I REPEAT DO NOT! (third time) DO NOT! Order ABSOLUTELY nothing from this place! I was LIED to its been 4days and I still HAVE NOT RECEIVED MY ITEMS! I PAID an extra $20 to get it delivered in 2dys! I was SCAMMED! They're not ONLY LIARS. But THIEVES TOO! They keep say'n I placed my order after 12... I released I did order after 12 that's why instead of NEXT DAY SERVICE I requested 2nd DAY SERVICE! Well, when I orginal called the 1st rep that named SAVANNA told me it'll arrive tommorrow 04/29/20@ 8:00am. Its now May 1,2020; NO PACKAGE! This place has gone to the DOGS! If I've NEVER REGRETTED ANYTHING in my LIFE. I regret dealing with BeBe by placing an order with them. I see why they've been removed from malls and now doing online ordering; which was the WORST decison... EVER! Because, the SERVICE IS HORRIBLE! The IMMATURE, CARELESS, UNPROFESSIONAL, ARGUMENTATIVE customer support team they have representing BeBe now has brought BEBE DOWN to GROUND ZERO! That's why I give them a ZERO RATING!

Just to be clear, I am leaving a review for bebe.com.

I have grown up knowing the Bebe brand, and have been a loyal customer. It was sad to see such a successful brand start closing their stores, but at least they still had an online presence. Unfortunately, I was, and is, the worst online retail experience I have ever experienced. I hope that someone from bebe finally takes a moment to read this and remedy this situation.

When I received my order, I decided to make a return. I searched everywhere for the return label, but realized there was not one. I then read the order form and realized that I had to purchase my own postage, or go to a store. I was stunned by this because most major retail stores, especially higher end ones, provide return labels. I also went on your website and read the entire return section and saw an option to print out my label. I was unable to, so I decided that I will ship it for $20 -- no choice. I followed up with two emails after to inquire about the status of the return, and both times, my emails were completely ignored. I then called in and the representative informed me that the package has not been received. However, I knew it had been received 5 days ago because of the tracking number. The service representative was "nice" in the beginning, letting me know that she will have someone call me back, but when I asked her about the return label, she became defensive and rude.

First, I was told that I didn't get a return label because the jumpsuit came from a store, not a Bebe's distribution center. Since stores cannot generate return labels, I didn't get one. Now, I am sure that whomever is reading this can imagine how ridiculous this sounded. As a customer, I was unable to choose whether to have the item shipped from the store or from a distribution center, yet I got penalized for it. Furthermore, it is not the consumer's fault that Bebe has not streamlined their online shopping experience. Again, why am I being penalized?

Second, when I voiced the same concern above to the customer representative, she argued with me that I could have printed the label online. I clearly stated that I could not, but she insisted, so I requested that she guide me towards it. She did, and again, I got an error message. Her response was something along the lines of, "well, I can do it." I wasn't sure what she intended to achieve by saying that. Should I have applauded her for being able to do something I couldn't accomplish because of some sort of technical glitch?

I followed up with emails, chats, phone calls and have not heard back. Instead, I was either hung up on, or ignored.

Don't buy in this shop.
They won't return your money back and the excuse will be that the item has a stain.
They never will prove it ( because it's a lie), but at the same time, it's impossible to you to prove that you never did that stain.
The items are expensive and the cuality its really bad.
You only have to read all the reviews about the customer service.
Do you need more arguments for not to buy un Bebe fashion?
La peor atención al cliente que he visto en mi vida.
Te no te devuelven el dinero de la prenda con la excusa de que tiene una mancha ( la cual no existía cuando el cliente deja el paquete para devolver en UPS).
Por lo que leo en las opiniones, siempre dan la misma justificación (la mancha) y te sientes totalmente frustrada porque no puedes probar al ser una compra on line que tú lo devolviste en perfectas condiciones.
Hay 3 opciones:
1. Bebe en su centro de devoluciones tiene algún problema que está creando manchas en el product devuelto cuando no lo tenían al ser enviados por el cliente.
2. Su servicio de mensajería no lleva el cuidado necesario y mancha las prendas (esta opción niños daria por válida, ya que son muchas las quejas sobre la excusa de La Mancha por parte de la compañía Bebe)
3. Bebe inventa una mancha inexistente cuando reciben el producto devuelto para no tener que devolver el dinero.
Me decanto por la opción 1 y 3.
Estáis avisados: sin orendas caras, de baja calidad y además se "inventarán" manchas para no devolver el dinero.
Si aún bajo esas circunstancias quieres comprarles... adelante.