Customer Service is so terrible, they didn't accept the item for return that supposably have stains... WHAT? No proof, no photos... nothing just sent the item back saying we will not honor the return. I called customer service, the manager Anya was extremely RUDE! She was keep interrupting me and keep saying " We will not honor the return" Have you actually learned how to speak with customers at all? I have been shopping with BEBE for 10 years, I am taking my money elsewhere! I have spent literally over 30K with you guys over the years and that's how you treat your client? Such a shame. I DO NOT ADVISE FOR ANYONE SHOPPING HERE ---- THERE IS ZERO CUSTOMER SERVICE AND NO PROOF AS TO WHY THEY DONT TAKE RETURNS! You are certainly not staying in business with such customer support and low expectations from your employees.!

I would like share my experience for the store located at Chinook mall I bought a dress for my girlfriend for her birthday which was really pretty she loved it. It was around 150$. She loved it too but when she tried it was tight for her so she packed the dress. And today I went back to return it the girl there refused to take it back because she said I removed the tag. I showed her the tag is attached to the dress but she was so rude. When I asked her to call the manager she said she is the manager and this is her store she decides what to take back or what not. I requested her so much that don't give me the money back at least give me the store credit so that she can buy different size but she was so rude that she don't wanted to listen anything. She said she is the store manager. This is the experience store with zero customer service. They don't appreciate customers at all. The worst service I have ever got. Before opening the store this company should give some customer service course to their managers. I am in customer service from long time I never let my customer leave the store upset but this manager said I don't care. I told her that this 150$ is garbage for me she said she don't care. Very upset and disappointing. They lost a customer for 150$. Good job Bebe

I ordered a dress online but they sent me a completely different dress in the mail. The order was correct but the dress was not. No big deal I thought. I called them to let them know so that they would send me the correct dress and I would send them the wrong dress they sent me. They told me first I had to repurchase the same dress over again (so now at this point I have been charged double for the same dress) and they emailed me a return slip in which I had to pay for shipping to return the wrong dress they sent me. Why do I have to pay shipping to return the dress when it was their fault? It has been over 2 weeks and I still do not have my refund from now being double charged for the same dress (they have the wrong dress they sent me back now) and of course they are not responding to my request to have the $$ refunded to me for shipping the wrong dress they sent to me back. Great clothes but horrible customer service. LuLu's is a great alternative and their customer service is fantastic.

I've been shopping bebe stores and online for 10 years. Never had a problem before. When they closed stores in us I was very sad... since than I've ordered online once and it will be the last time :) after returning my jumper because it was not fitting me, they refused to give me a refund, saying it had stains. (white jumpsuit with tags never used it tried once put it back in a bag and shipped it) I'm not a person who uses things and returns them back. I've probably spend 40k over 10 years at bebe... and returned couple items with no problem online and in stores. I guess now they are so desperate for a money they are scamming you :) like underground retailers from china :( 130$ waisted on jumpsuit that doesn't fit me, will not kill me, but loosing customers like me and others above will kill bebe :) ... btw it's been a month since than, the jumpsuit they made me to buy I just found out is on its way... previous customer service lady two weeks ago said the same :) this is worth than Chinese retailer:(bey bebe I'm done with you...

I wanted to let you know about the incident today at BEBE in Chinook Center.
I purchased a dress for my birthday, with my debit card, it said approved. I
Took out my card and their system went down. The manager then tried to tell
Me I did not pay for the dress. I pulled up my TD bank account and there it
Was the debit from BEBE. They still would not give me the dress. She told me
To pay again. Of course I was not this naive to this fraud. I went to the TD
Bank in person, the lady then printed out my account and wrote a note and
Signed it that indeed I did pay for the dress. I went back to the store,
Showed her, the manager then was rude to my daughter and me and told me I
Was still not getting the dress. I went to the security showed him my
Payment through the TD bank receipt; he even admitted this was wrong and I
Should be able to have the dress. I then asked him if I go back and take the
Dress would he stop me. His answer NO he would not stop me. People that know
Me know that I will be a professional about this, that does not mean I will
Take this lying down! I want everyone to know about this dishonest store. I
Want everyone to know how it feels to make you feel like a criminal when
They fault is at the store you purchased from. The dress was for my
Birthday, I hate shopping. Anyways I am sure this has happened to other
People and they need to be aware. You pay for merchandise you should be able
To take it home and not be made to feel like a criminal.

Don't buy this dress or any dress from this corrupt company. If it is too big they will refuse to honor your refund. When my dress came I held up the dress through the plastic and already knew it wouldn't fit and sent it back the very next day. After a month after Bebe received my returned package per my tracking date of delivery I followed up asking where my refund is and they said the dress was STAINED! I couldn't make this up if I tried. It NEVER CAME OUT OF THE BAG! So how could it be staineee? I Know Bebe is struggling financially since they are closing all of their stores but to dupe customers out of their money is a FRAUDULENT crime - do not buy anything from this company unless you don't mind never getting your money back if something is wrong with your order.

I have been shopping at bebe store for about 7 years bebe colthes is great and the staff is very nice and helpful they walk me throw every single corner in the store every time i visit

DO NOT ORDER ANYTHING ONLINE FROM THIS COMPANY. THE CUSTOMER SERVICE IS JUST UNBEARABLE. I PLACED AN ORDER AND REALIZED THAT I HAD ORDERED THE WRONG SIZE AND 5 MINUTES LATER CALLED TO CHANGE THE SIZE AND THEY TOLD ME THEY COULD NOT CHANGE THE SIZE, THEY COULD ONLY CANCEL THE ORDER, THEREFORE, THEY TOLD ME THEY CANCELED THE ORDER AND WILL PROCESS A REFUND. I REPLACED THE ORDER AND THEY NEVER CANCELLED THE FIRST ORDER AND SHIPPED BOTH ORDERS AND CHARGED MY CC TWO TIMES. THEY ARE HORRIBLE WITH CUSTOMER SERVICE. THEY HAVE NO IDEA WHAT THEY ARE DOING. TO TOP IT OFF, WHEN WE CALL CUSTOMER SERVICE, WE ARE CALLING A FOREIGN COUNTRY. HORRIBLE, HORRIBLE, HORRIBLE. THEY HAVE LOST A CUSTOMER THAT WOULD SPEND LOTS OF MONEY WITH BEBE.

I've always been a Bebe Clothing Store fan. Their stores were fresh, clothing fashionable and classy. They were my go-to- shop for evening and semi-formal wear. They recently closed all their retail locations and took everything on-line.
I was looking for an special events dress. I ordered three dresses from Bebe.com.

NOTE: Part of Bebe.com's on-line campaign was their return policy. Prior to their on-line, most dresses were Final Sale and not returnable. So I made sure what I ordered was returnable.

I tried on all three dresses, I kept one and promptly (the next day) returned 2 them. They accepted and returned one dress. The second dress they sent me an email saying I sent it back with a bad odor and it's against their return policy to accept any clothing with stains, damage or odor.

My reply: "That's impossible! What you shipped me is what i sent back. I merely tried it on, didn't like the fit, put it back in the package and mailed it back the next day. So whatever smell you claim it to have is the way your company sent it to me. I live in a clean, pet-free, smoke-free household. I'm highly annoyed to be accused of sending something back in that condition."

Their reply: Same as before, Dress is not eligible for return becasue it has an unpleasant smell.

My reply: "That's unfortunate. You just lost a customer for life and I will tell all mu friends what a scam this was."

I then posted it on my FB page, their FB page, here and I will do the same on their Instagram and Twitter Accounts if they have them.

UNFLIPPIN' BELIEVABLE!

This was my go to store in the 90's, I spent ALOT of money at Bebe's to the point the gals that worked there knew me by name and would call me when something came in that they knew I would like. I am still friends with one of them to this day. I was SO disappointed when they closed all the stores.

I ordered a dress and when I received it it was not the quality or material I thought it was going to be by the picture and it was too small, so I returned it. It reminded me of some other dresses I ordered on Amazon not realizing they were coming from China... they were really difficult to return and they only offer a portion of what you paid for it.
Bebe's received the return over a week ago and have yet to refund my money. Not only are they charging for the shipping but there is an additional charge of $10 for just the return label. Seriously $10 for a return label! So the refund is less then what I paid for the dress. The gal told me it could take 7-10 days for the refund after they inspect the package.

I feel like I'm dealing with one of the online stores in China.

SADLY I WILL NOT ORDER FROM BEBE'S AGAIN!

Love the fitting of this clothing and they keep in trend every season starting with color and fabrics

I absolutely adore your clothing! But tax for everything besides prace of the clouth is ridiculous over 60$ I must be joking:$ I'm so upset :(