I ordered two jumpsuits in two different sizes because I did not know which would fit better, well I only ended up taking one out of the package and trying it on and did not like the way it looked so I returned both jumpsuits. 2 weeks later I hadn't heard anything nor had I received a refund so I contacted them and they claimed I stained BOTH jumpsuits and that they were going to return the items to me and not issue me a refund. I responded highly upset and asked them how was I able to stain both when I only opened one. Well they insisted that I stained them and that their quality control is top notch - not so. In the end since they refused to issue me a credit I told them not to return the items back to me because I would not be accepting them and I contacted my credit card company and told them the full story and they ended up getting me my refund back. DO NOT settle for their bull crap claims! Contact your credit card company and let them help. Bebe is a scam nowadays!

Bebe used to be my favorite store but now they are scam and they stole money from people now and now I lost 600'hundred dollar because they stoled from me. Please people becareful they are not the store they used to be don't buy from them..

I decided to Xmas shop on Bebe's website. I purchased a total of $221 in items on November 18th. They were delivered on November 23/24 time frame. Since they were Xmas gifts, the individual did not have the opportunity to receive them until Xmas. Given all the airline delays@ that time, they received them two days after Xmas.

The items did not fit. I attempted to return them via their website. It would not allow me to. I looked up BeBe's corporate office address & sent the items there only for them not to be accepted. I found another address & sent the items there with a signature required upon delivery on both attempts.

The items were accepted. I received confirmation of delivery from the USPS. Time went on, and I never received a refund. A filed a complaint with the Attorney General of California - where BeBe corporate office is located. The Atty. General acknowledged receipt of my correspondence and contacted BeBe. They did not respond.

After still not receiving no refund, I contacted my credit card company and filed a dispute. The cc company contacted BeBe, which BeBe did not respond right away. Their response was that I did not cancel the order and I received the items. The submitted proof of delivery to me. This was not the issue. I submitted proof of me sending the items back and proof of delivery with a signature. They never responded to the cc company.

On April 11th, I received notification that the conditional credit f $221 issued by the cc company on 2/16 is now permanent. DO NOT PURCHASE ANYTHING FROM BEBE. They are not a consumer friendly company.

WORST OVER-THE-PHONE CUSTOMER SERVICE EVER! I placed an order on line and cancelled it the next day. Soon after I received an email confirming my order cancellation. The following day the item was still shipped to me and my card was charged. Right now I am trying to return the item back to the store. Called the Client ServiceS number *******777 to request a shipping label. The phone representative Tracey barely speaks english, asks absolute nonsense, doesn't understand what I am asking her. Furthermore, in the background someone is telling her to tell me that they can't provide a shipping label and instead I should use any carrier of my choice.

What kind of service is this?! We live in a 21st century and any reputable business should be able to email their customer a shipping label. Not to mention, any reputable US business should employ an english speaking customer representative!

I placed my order on July 15, I bought 5 dresses! It was supposed to they delivered between 4 to 7 days. Never happened! I started call to ask how many days will take do deliver and they said when shipped we will send email to you. So, I requested for cancel and give my money back. The costumer service told me they need two days do verify and approve my request. I called they back today and costumer service said they don`t know how many days to resolve this. Really? They didn`t delivered on time now they don`t give my money back?! I have been a costumer for a long time, this situation is totally disrespectful. Furthermore, I placed two orders that I paid for shipping two days, THEY NEVER DELIVERED ON EXPECTED DAY! So dissapoiment!

Will never purchase from this company again because they keep your money and do not process returns; they are a scam.

I used to be a Bebe regular and I will admit that I still purchase some items on occasion, but starting to cut my purchased to a minimum. They DO NOT stand behind their products and customer service is horrible. I will share 3 separate examples over the past 3 months

1. They declined to return a dress because they claimed there was a stain on it. NO way possible as tried dress on for one second after showering as they have played this scam with me before so I never will try on any of their items if i have deodorant on, etc.

2. Returned 4 items in a package and only got refunded for 3 items! They claimed they never got the third one. I had to fight this with my Visa
3. Washed a dress right after purchase and stitching started to unravel. Bebe said I am sorry to hear this "but we do not accept returns on used merchandise". They will not stand behind their products

BUYER BEWARE, they have cute items but buy with caution, you never know what scan they will pull to try and keep your money.

I ordered a dress, a pant and a top since April 8th, received an email that once it ships i will get a shipment confirmation. I am still waiting, I made this order in lieu of my bd May 3oth. I called today and am being told that it has not yet shipped. What happened to Bebe? I urge u guys to make sure i receive my orders by May 30th otherwise, i will report u to first my credit and u must pay back my money, i will also make sure u are never allowed to advertise in any social media. I have been reading about the reviews on google. Finally i will go on T. V and make sure I expose u guys for who u have become. Thx

Tried to spend over $1500 with Bebe.com to buy gifts for Xmas. Was given 2 day shipment and the next day I recieve a tracking number for product to arrive Dec 21st. I look up the tracing numbers at FedEX and UPS and they did not exist. After several days of follow up I receive a new tracking number showing packages were not even shipped up til 2 days after when I was to receive delivery. 2 day shipping on the 23rd with delivery now coming on Dec 28th. Customer Support hung up on me today the first time I called today to show then the error in their communication and was given a supervisor who said she could do nothing for me... nothing after 15 years buying ALOT of product at my wifes favorite store.

I recently had a highly disappointing experience with my recent purchase, as I received an entirely different item than what I had originally ordered. This mix-up has left me feeling frustrated and dissatisfied with the overall shopping experience.

First of all, the item I ordered was ordered mens blue shirt which was amount of Rs-897 that I had been looking forward to receiving. However, upon opening the package, I was dismayed to find a different product T-shirt with no logo and brand altogether. The incorrect item not only failed to meet my expectations, but it also did not serve the purpose that I had in mind when ordering.

The process of rectifying this mistake has added further frustration to my experience. After checking for the return policy I was shocked,the return policy also so difficult.
Moreover, the replacement process has been an inconvenience. I had to pack and return the incorrect item, bearing all the expenses and inconveniences involved in returning a package. This added unnecessary hassle to an already frustrating situation.

Overall, this experience has left me questioning the procurement and fulfillment processes in place. The lack of attention to detail and poor customer service have eroded my trust in the company. It is disheartening to see such a disregard for order accuracy and customer satisfaction.

I genuinely hope that the company takes my feedback seriously and uses it to improve their internal mechanisms to prevent such discrepancies in the future. I would advise potential customers to be cautious when ordering from this company and to double-check their received items for accuracy.

In conclusion, my experience with this order has been highly unsatisfactory due to the incorrect product I received and the subsequent difficulties in resolving the issue. Consequently, I strongly recommend that the company reassesses its processes to ensure better customer experiences and eradicate future mishaps.

This site is ridiculous and I will never be ordering from here again. If you order something low on stock they allow you to purchase the item, however there might not be enough to ship to you. In that case they just cancel your order and don't let you know they did until about a week later. I tried to order it again and they said they'd send it to me overnight, and the same thing happened AGAIN! You'd think the people who just ordered would be first on the list to get the restocked items but no they just CANCEL YOUR ORDER AND DONT TELL YOU. Ridiculous, I will never try to buy an item from here again.

Really bad customer service and Return Policy

I've been buying dresses from Bebe since 2012, more than 70 dresses in all, from Dubai, Florida etc. After they closed all Stores, I've been ordering online. This year, the quality of the clothes was different, so I returned all (3), but one. They send me the most expensive one back (300$), saying that it had a scent. It came back and I did not smell anything. I called the customer service and they said, sorry but we don't care, you cannot return it. I called the manager and she (Anya) said rudely the same thing. I tried all 4 dresses once on at the same time and returned three, so they all should be sent back to me, if they had a scent, but only the most expensive one was sent back. I might have had some perfume on me when I tried the dresses, but this I have always, also in stores when I try dresses etc on.
I think the service was unbelievable rude and unfair, as the dress did not have a scent. I will never order from Bebe again, as I was a good customer before and they treated me this way. This is also due to change in their quality of clothes, but mainly really bad service.