Emily K.

Selfridges Just Lost Another Customer! Due to refusal to replace or refund faulty merchandise.
-I purchased a bracelet for $470
-it broke in 5 different places within months of wearing it
-I contacted them about replacing or returning it
-they asked for pictures and gave me the run-around for weeks
-they ultimately refused to take responsibility for the faulty item
-I asked for contact information to supervisor to pursue this issue further which they refused to provide
-I cannot believe they would ruin their reputation, not stand behind their products, and disgust a new customer over $470. I am taking ALL action to pursue this further on my own. DO NOT put yourself at risk by shopping here.

Bebe just lost a customer. I went to return an item that was past their 21 day return policy and in the past, they have given store credit. The first issue is that they will no longer do that and never announced this change. Next, they told me I could apply my return to another purchase that day. I did not have time to shop for a replacement item that day so came back a week later with my return and when I went to apply it to the new item, I was blatantly refused. They asked me who I spoke to previously and when I described her, they still refused. I told them I was doing EXACTLY WHAT THEY TOLD ME TO DO one week prior and they did not care. They said I could call the District Manager and then they WALKED AWAY from me. There is no consistency to what they tell customers, they apply policies haphazardly, and they were inexcusably rude about the entire situation. Ironically, they would have made MORE money from the new item I was purchasing but instead chose to lose a customer over honoring what they told me - that is customer deception, not customer service. I see why their stock is falling and their stores are closing.