I tried buying some tops. None of the promo codes on their website worked, even the one written under the item. I signed up with my email for a discount. They didn't send me anything back. The size chart is not very helpful. It seems very expensive to me for a clothing company that has no store and you can't try anything on and if it's the wrong fit I have to pay to return. Some items look really nice. But their website says if anything on sale you can't return it.

Bebe was allways my favorite store. I spended thousands of dollars, i liked almost all items, were so modern, fancy and price affordable. Now they changed, bad fashion style, not modern, ugly and bad quality. What happened? They need to come back on the market but with better stuff, i allways check their online website in a hope to find something nice, but nothing looks really modern, very old fashioned now... unfortunately... they really need to change the person who style their clothes, they need a better designer... was my favorite, and i feel bad because now its so bad... i still hope one day to see on the website better clothes but i lost all my hope... so sorry for that... Bebe, please come back better then never! I want to shop some really nice clothes, like you had before

I have been a loyal Bebe shopper for years, never abused the return policy and have spent thousands with them. I recently bought some items, had no idea they were closing and told the woman who rung me up that I needed to try an item with an outfit before knowing if it would work. I wanted to return the item and under their return policy was entitled to do so but now because they are closing they will not allow me to return my purchase. I'm disgusted by the way customer service handled this situation and could have cared less to maintain me as an online customer. In addition the quality of the clothes have gone way downhill. I think Bebe is probably doomed and won't survive and maybe that's for the best. Time for me to change my loyalty to a better retailer

They have the worst customer service! Always falls on customers regardless of what issue is. 2 day shipping 12 days later items have not arrived yet they take money from your account within minutes of purchase. Yet getting a refund is a totally different story. Never able to resolve an issue always have to check and get back to you. Yet no one ever gets back to you. Not to mention the quality has changed of the years and some of the styles are just plain ugly. Do not shop here. Much better reputable competitors who actually care about customer satisfaction.

I purchased two separate pairs of black jeans and had returned them both. I only received a refund on the one so I called in regards to the other. Just like the other reviews, they said they were sending it back because there was a stain on it! Really?! How are you seeing a stain on jet black jeans that were only tried on once?! This company has become fraudulent! I sent an email- no reply. I called for a manager and no one was available and left my number for a call back- no reply. Seeing that this company has closed all their stores and the current service being provided, I give this company less than a year for them to go belly up! Sad thing is that these employees won't have jobs but I still will have mine! Is that extra buck worth losing it all Bebe?

I purchased a 3 items from Bebe online. I kept one, and sent back two. They only refunded me for 1 item. I was confused why the refund amount was so little (no email was sent about what they were refunding) and they responded that there was a stain on the bodysuit. I'm sorry- but unless it was sent to me stained, there is no way I could have stained it in the 1.9 minutes I had it on just to try on. They won't even listen to you. No compromising. No one time courtesy. They're terrible and now I know why all stores are closed. Step up your returns Bebe. And if you don't have a store for us to go to return our stuff to, return shipping should be free! Never shopping here again!

I recently made a return at the Bebe Store in Smith Haven Mall. It has now been 7 days and I still have not received my refund. I have called customer service numerous times who can only advise me that my issue was forwarded to their Sales Audit Team who is investigating my "claim". I asked when I can expect my refund and the associate did not have an answer for me. This is the most ridiculous example of customer service I have ever seen. They told me my refund would be 3-5 days and now I have to wait longer?! Their clothes are not only poorly made but expensive to boot! $190.00 for a dress & now I'm still waiting for my money back?! I will definitely no longer be shopping in this store and I will be calling my bank to report the charges as fraud since they are "still investigating".

I ordered a jumpsuit on 7/22/2019, in hopes of receiving it for a special occasion the following week. I was told I'd get a confirmation email when the item was shipped. One week later, 7/29/2019, I still haven't received any email saying it has been shipped. I then called customer service to check the status, and I was informed that they were experiencing shipping delays due to massive amounts of orders. I was never notified of this at all, and the money was withdrawn from my account on the day I ordered it! So, with that being said, one week later I still don't have my item, not has it been shipped, and they already took my money. I was told that I could speak with a supervisor but I had to wait another 24-48 hours for that request to be put in! Unbelievable, don't ever order from this company, they are scammers. I have placed many orders prior to this and haven't had this happen, but I will no longer be shopping with BEBE. Thank you, beware...

I purchased two items from bebe in November of 2019 and I had to return them because they didn't fit me well. Bebe had sent me a wrong prepaid label which was sent to the warehouse instead of their other location in California. I called customer service twice regarding my refund and the consultant had the nerve to tell me that I had to contact USPS to have them ship the items to the other location. It was confirmed that bebe had already received the items at the warehouse. Why in the world do I need to wait an extra 3 days for them to look into the situation? It's been almost 2 months and I still haven't gotten my refund. Ever since BeBe went online, everything has gone downhill. They take forever to issue a refund and the quality of their clothes are really bad. After this incident, I will not shop with them anymore.

I was on phone trying to find out about the return policy. After a little explanation the representative hang up the phone this happened twice for the same day. I had other questions to ask but never had the chance of a day to do so!
It's sad knowing that you spend your money on their website for someone to be very rude.
Their clothing is good quality but their Customer service is poor, plus return policy is not good. If your store is going full online there needs to be free returns as other online stores!