I ordered 3 items online. Upon receiving them I tried them on each for less than
A minute. The dress was too big and one top I did not like. I immediately packaged it back and sent it back the next day. After about two weeks I was notified that the top would not be refunded due to stain. There was no stain whatsoever. When I finally got the top back, it had no stains on it. I sent Bebe photos of the front and back of the top, and they won't even respond back. I used to shop at Bebe stores all the time. But, the online is horrible! Terrible experience. Will not shop anymore!

I returned my items to Bebe.com using their UPS label and they received it a few days later. I have a UPS tracking number confirmation.
When I called Bebe to ask why my refund wasn't processed they told me they never received it.
It's been over 6 weeks and my refund still wasn't processed because Bebe is doing investigation to find my package even though UPS tracking # clearly shows its been received and signed for.
Does anyone else have this issue?

September 26,2015 I purchased $1,000.00 in clothing at the Columbus Circle store in New York. I informed the store that I didn't receive the catalogue with the 20% off coupon until the sale ended. The sale went from September 10-13th, it was only a 3 day sale and the catalogue was delivered to my home September 21. The store representative was not helpful, in fact, she left me and started helping other customers while I was waiting at the register to complete my transaction. I then called the 877 customer service number 8 times. A few of the calls were dropped by the call center and when I did reach someone I was transfer numerous times with zero results. I tried emailing Bebe twice, both times I received a return email reading that I would be contacted within 24 hours. I have yet to be contacted, and it is October 2.

SO LATE I READ THESE REVIEWS! I bought some items like $600 and returned 1 blouse and 1 bodysuit... then almost after a month they sent it back to me claiming they have and odor... when i couldn't even fit it in one of them... i called and sent emails and no responses i checked bebe online reviews on google and too late! I found out about the latest scams BEBE are doing, it is so sad they turn into a horrible company! After so many years... not more for me! I only lost $52.00... good luck bebe customers... time to look somewhere else safe!

I ordered an outfit for anniversary pics and was told the date it would arrive! FAILED to deliver but offered plenty of excuses! BEBE took my$ and failed to refund when asked.
I'll NEVER purchase from this company again!

Bought a dress from store. Came home & noticed there's a little stain, tried to return it & managers refused to give me refund. On top of that, talked rudely to me and informed all other employees to ignore me. I haven't wore the dress, it has all tags and 21 days policy hasn't expired. I have no clue what to do with the dress now. Oh and one of the mangers told me, "We won't give u refund, if you don't like the dress, go give it to someone as a gift!" I payed $160 for the dress! I left the store speechless! Crazy I have never came cross just a horrible customer service experience.

Order a dress with 2 day shipping, the dress wasnt delivered on the day it was suppose to be. I looked up the order with the tracking number, it stated not arriving til monday!? 4 days later than expected!?! No email, no communication. Liz, the customer service rep didnt help, didnt connect me with a manager, she stated i could return it for free!?! Information i already knew! So now i dressless for an event and have less than 24 hours to find something else. No wonder why they closed all the stores, awful communication and management.

I ordered two bodysuits just a few days ago. I was told they were in stock when I ordered them.

I waited several days for a confirmation email to let me know they had shipped. Nothing. Then I called bebe's customer service number to check on the status of my order. I was informed that my order had been cancelled, and that the bodysuits were both out of stock.

I then told the customer service rep. That they were in stock when I ordered both bodysuits. I was told that their computer system had not been updated when I ordered them. I never got an email letting me know that my order had been cancelled and I still have not to this day. This is my very first shopping experience with Bebe and it will be my last. Horrible shopping experience.

Bebe was allways my favorite store. I spended thousands of dollars, i liked almost all items, were so modern, fancy and price affordable. Now they changed, bad fashion style, not modern, ugly and bad quality. What happened? They need to come back on the market but with better stuff, i allways check their online website in a hope to find something nice, but nothing looks really modern, very old fashioned now... unfortunately... they really need to change the person who style their clothes, they need a better designer... was my favorite, and i feel bad because now its so bad... i still hope one day to see on the website better clothes but i lost all my hope... so sorry for that... Bebe, please come back better then never! I want to shop some really nice clothes, like you had before

ANYTHING that I have purchased from BeBe that is painted, leather, or faux leather, has peeled and fallen apart-- looks like a horrible sunburn that is finally sluffing off. TOTAL WASTE OF MONEY.
$200 or more for a pair of shoes/boots/jacket... SMH.