I ordered an over priced blouse that ran small. I tried to exchange it and they said that I couldn't and I had to wait for my refund. Well, after 3 months of wait and, at least 6 call, I still have nothing. They are very rude and continuously put me off. This company is a joke and i will NEVER order anything else from them again. Please beware and think twice before ordering from this company, unless you like giving your hard earned money away!

Ordered two pair of sandals.
One pair was different size the other I can't even get my foot in,
Not enough material.?

The sandals obviously weren't checked before they were sent out to me
Otherwise the fault would have been noticed.

Please always calculate at checkout I do not trust them.
I had several bad experiences with them, the last one was yesterday. I bought couple of dresses but one of them was one of the expensive ones, was at a v good price. Okay I understood that they have moved locations. I received a refund email for the expensive one yesterday although it is still available on the website but at full price they told me there is something wrong with our website. Till now it shows available.
I called customer care which they do not care. Then to a supervisor which totally you are the last of her concerns, she made me feel like a beggar. Lastly I asked her to grant me the discount that got on that dress so i can reorder it or any of the same price dresses she said i will give you a discount but on specific dresses. Of course some of these that are sitting in the ware house and no one is buying them.Shame on them. One more thing quality and styles are not worthy anymore.
In their case Customer care should be who cares.

I ordered a dress over 100$ cost and that was really big. Basically it didn't match their size chart on the site.
When I sent it back I got no refunds for 3 weeks. I called their support and they told it's not a refundable item. The support center is on phillipines and their ladies were completely clueless. They were not able to contact me with any supervisor. Why shall I pay for something which doesn't match the size even? This is the first refuse to pay refunds for all my 30 years.
Never ever will do any purchases with its brand again

I ordered and paid for an outfit on April 22,2019 to be worn on May 11,2019. Still have not received the outfit, a tracking number, or an email. Called on May 13th to cancel the order all together because the event had come and gone. They told me that they were not 100 percent sure that I could receive a refund and admitted that they had not shipped it and that they did not know if or when they would. O said well issue me my refund because I do not want to wait any longer for the merchandise. No refund, no response to my email so I called my credit card and did an online dispute. Please be careful because this is bad business. I never thought this could happen to me because I absolutely loved BeBe before this.

I have gone to Bebe as my go to for special occasion dresses for years. They recently closed their Keysonte Indianapolis location which should have been a red flag. I ordered 3 dresses online for my birthday. They were shipped out in two separate shipments. I received the wrong item and have never had such a tough time with customer service. I was forced to reorder the same item and send the old item back. I am still waiting for a refund a month later. Customer service was TERRIBLE. I will not be ordering from them again.

I ordered sandals, received them and returned then to the return address on the package. The post office delivered then on June 3 and a person there accepted them. Since then emails go back and forth almost every other day. They just write that the address is incorrect even though I sent them the notice from the post office. I know that I should just stop because they'll never refund my money but I can't. The sandals are insured but they were returned. Beware!

A lot of bebe stores have gone out of business, leaving the only way to buy online. I placed an order online for a jumpsuit. I used the fit calculator on the website, which recommended one size down from my usual size. I placed the order, received the jumpsuit and was extremely disappointed with the quality of the fabric. It was so thin and wrinkled and not worth the $115 that I spent. I went to return the item, only to find out that it was "final sale". How can you make a regular price item final sale? When I called to talk to customer service they had absolutely no way to help me. It's 2017 - step up to the plate and figure out how to let your customers make returns when they are unhappy with their purchase.

I've been a loyal customer of BEBE for 10 years; Icon status and most of my clothes are BEBE. But, no more! I completed a purchase a month ago and have yet to receive my package, updates or anything; they're stealing customers' money. I've emailed, called and now, they only do ground shipping? WTF! What online retail based company only provides the most basic ground shipping, even for members who've paid thousands of dollars? I can't even shop if I wanted to because the shipping process won't update for you to locate your package.

$#*! You BEBE

The WORST customer service ever... no help at all, they dont honor any returns or exchanges, they hang up on you all the time, you cant even get a supervisor on the phone. I even sent over a friend and instead of giving me the 200 pts they offer - they only gave me 100 and when you show them proof of the pts - they said im mistaken and that they did honor the pts.
God forbid you file a credit card dispute with them - they will ban your account from any future orders, even after 5 LOYAL yrs.
Also their sizing is inconsistent! And the help reps on the chat have NO CLUE what they are talking about... tell you to get a size and it turns out you needed another one BUT they wont honor exchanges so they ROB/STEAL your money. Worst company ever. Going to report them to bbb and every possible media outlet out there. No wonder they are going out of business. I was a customer for 5 yrs and this is how they treat their customers. Im taking my business elsewhere.

I received an item that was damaged. Was unable to get a new one shipped at the price I first purchased with promotion. I posted review online and long be hold it disappeared! I now believe in magic! The following few days a male calls me and asks about my experience and explaining why they cannot honor the first price I paid. He offered 10% off my next order. I declined. The worst part was when I went online to review a product they erased the poor review. That is not a very good move on their part. Very sneaky and not honest. Shop on nastygal! Nastygal allows people to put up real reviews not the ones they chose. Come on Bebe! Can't you just be real?

Ordered 2 pair of shoes took 2 months to come in. After the first month I contacted them they told me that they checked ever pair before they go out. One pair was two different sizes. So much for checking ever pair that goes out. I got no invoice or address to return in the packed so was not able to just return. So have been emailing them for another 3 months because when I asked for phone number they said the only way I could contact them was by email.

I brought a coat from bebe.com. However, it was too big for me so I return them back. They refused to refund and claimed that the coat was dirty. I asked them to give a prove. Keep waiting for two weeks, I didn't receive any response until I sent a email to them. They replied me that they had included a photo as an attachment on this message as a proof that the Belted Wrap Midi Coat arrived in poor condition.
THE STUPID THING! I bought a black coat, but they gave me a picture of a grey coat. Are you kidding me?
They just shipped back the coat without letting me the results of the research first.
Awful customer service, I will never buy anything at bebe.com

Bebe was always my go to store. Their clothes started getting weird and not fitting well right before they left the malls. I still have stuff from BEBE from the 90s and it is literally timeless. I still wear them! I miss this place. The online store is horrible. You cant even see what the clothes look like from multiple angles. They only show one side. Horrible. I miss the old company. And whoever was the buyer for them back then, genius!