Beauty Bay

I placed an order last Thursday and paid for next day delivery for Friday. The order wasn't delivered on the day specified and today, nothing has changed. I'm even more unimpressed with "Sunshine" your customer service advisor who had the cheek to ask me to check the tracking tomorrow, send another email when it still shows no movement, for me to wait another day for you to reply to my email, for you to refund me. Maybe by this time next week, I'll have my money back. He or she couldn't actually provide a service and make acnote to check for me tomorrow and refund me straight away. Shoddy set of fobbers who have failed at every aspect of my dealings with them. Would certainly not recommend shopping with them.

I ordered makeup and beauty products for my daughter, I got one of the products the next day and thought the rest would arrive a day or two later, then when I saw that nothing was arriving I contacted them and they replied that if I hadn't taken a picture of the package I wasn't allowed to claim anything "per their policy"! Dreadful company, horrible customer service… I had never seen this in the UK before!

I contacted these people, and all threw Emails... I sent 3 videos n lots of emails. The worst comany to get ur money back. All I wanted, is to replace it. But now I want my money back. The bank is investingating it now,. Do NoT Buy From them... They Suck... Im going to mail it back after I run it over. I even eat the money at this point. I would give them 100% BAD REVEIW...

Did not receive neither of my 2 orders nor a refund. I had to send a lot of emails, contact them on facebook and fill out forms, sign papers. No. Never again.

I am in the United States and ordered from Beauty Bay for the first time November 28,2022. I did receive an email that stated "your haul is on its way" on Dec 1st. I waited and waited and waited…. I tried to blame it on the holidays that it was taking so long. Finally in the beginning of January I reached out via email, Instagram messaging, anywhere I could. They would never get back to me. Just an automated message that states they would respond within 24 hours, but never did. Another email I sent a week later, got a message back and stated it would take 8 days for a response. I waited. I would track my shipment using the haul finder gadget on their website and every time it would say something like my order was still being processed and their facility. So it never shipped? Even though I got an email saying it did? Finally on January 30,2023, now over 2 months since placing my order I comment on an Instagram post demanding they get back to me about an order that I never received (but paid for)! Almost immediately I received an email from them saying I will be getting a refund. Okay…. I just wanted my order but sure I guess if I'm not getting that then I will take my money back. I did in fact get my money back. But I will never order from them again!

Shopping on Beauty Bay has taught me one thing. Everything is fine until a problem arises. As soon as that happens they either ignore your emails or are completely unwilling to actually solve the issue. I do not even know why I bothered buying from them again since I had a bad experience in the past too. I only know that this will certainly be the last time after what happened. My parcel was dispatched on November 16 and today, a month later, I have not received it yet. I paid 5 euros for delivery and it was supposed to arrive in 7-10 working days, something that of course never happened. Instead, my parcel shows no tracking update since November 24. I contacted customer service and they keep telling me that they will contact the courier and get back to me. However, it has been more than a week since then and I wonder how long it takes them to track a parcel. It feels like they are just ignoring me and trying to avoid giving me a refund. They do not seem to realise that, whether the delay is their fault or the courier's fault, I placed my order on their shop so it is their responsibility to find a solution promptly. At this point, I am so disappointed and angry with the shipping as well as the customer service that I just want my money back now.

I ordered something on 3rd May but unfortunately, due to a PayPal glitch it entered my old delivery address, I noticed immediately and went to fix. Usually this can be rectified with any company, oh but not Beauty Bay! There is no number or email for customer service and the chatbot is the most useless thing I've ever had the unpleasantness of trying to use. It would be easier to get more sense out of a toddler. Finally, the bot refers my problem to BB and they very snarkily tell me that they will try and cancel. Then later, they tell me it is cancelled (despite their website still showing it as active even today) and refund will be 24hrs. Then it became 48hrs, then 7 days and now I'm told to wait til the 17th. I doubt very much that I will have a refund on the 17th! I've opened a ticket with PayPal and I will spread the word about this thieving, lying company to anyone who will listen. Check out other reviews if you dont believe me. Beauty bay, if you think you can silence me, you're wrong! And I wont stop til you sort it out!

Its almost been a month since I placed my order on Beauty Bay. I have yet to receive my parcel or a refund. The delivery shouldve been made after 5-7 business days. Ive contacted customer service several times they only reply with automated messages repeatedly. Its the worst customer service Ive come across
I wish I had read all the negative reviews online before ordering anything. Whoever owns the company has no clue how to run a business successfully. You would think with all their advertising and beauty ambassadors promoting the brand that they would care about their paying customers. I suggest you shop elsewhere and avoid all the trouble myself and lots of other customers have been through! If youve already placed an and Beauty Bay hasnt given you a refund you can contact your bank and ask if you can get a cashback. If youve used a credit or a debit card to pay for your order. That way you can get your money reversed back into your bank account.

Purchased the mermaid pro-waver pink - useless in creating waves. Asked for refund told as its been opened can't do that and that I should have researched the product. Appalling customer service currently dealing with Trading Standards and requesting my money back from credit card company as very unhappy - POOR SERVICE DO NOT BUY FROM THIS COMPANY!

Horrible customer service, I placed an order for a Foreo gift set about more than a month ago, they bungled up my package and the delivered box had wrong items so I got in touch with their customer service ( btw they don't have direct contact on call service and their chat bot is utterly useless, only way to contact is via email which takes weeks on weeks for them to check and reply) I waited patiently and got this order refunded but the customer service rep suggested that I should place another order and I fell for it thinking the initial mistake was a one off. The second order I placed included a few more items, upon opening the second delivery I found yet another wrong item and some items missing from my order. I have been desperately trying to contact the customer service for a month now, left multiple emails and messages with chat bot which led nowhere. I am still waiting for a response which doesn't seem to be happening anytime soon. I spent $400 AUD and they bungled up my order once again. Do not order from this website they are duping customers.

I was buying Multi functional Electric Sharpener but it turned out it was only a Grinding Wheel for it... that's freely available in UK for under a tenner. 4 weeks to deliver - fine, it meant to be "Multi functional Electric Sharpener" in all fairness, £6 for delivery to UK - fine it's a parcel from Asia. How wrong was I when waited for a month to receive a tiny wheel, about an inch in diameter delivered by cheapest postal service in tiny envelope that fitted through letter hole.
Contacting them it's a waist of time as they do not reply until you escalate it with PayPal.
Then they will reply at the last possible moment and keep repeating the questions they already asked. Then they offer a negligible refund that will not even cover postage back (which I'm not planning to do until I have my money back) and all this ordeal is going on for over 5 weeks...
Well Done to PayPal too - no help or true support... not even for a moment I felt like I have their back, as a buyer... shame on you.
You should have dumped them long time ago, seeing misconduct and treatment like that from the seller.

I have been reaching out ALL WEEK and was under the impression my order would arrive by Wednesday and I URGENTLY need it for a production due to start then. I've messaged on ALL platforms and heard absolutely nothing, beyond terrible customer service and I'm now certain I've wasted my money... and I have no products to work with... ridiculous! DO NOT USE!

Even after opting for express delivery( which clearly says on the website 3-5 working days) I and no clue where my order is. I placed the order on 14th dec, it says despatched on 16th dec and the end. Today is 28th Dec and no one is replying to my emails. The tracking details given by them is showing that the product is not moving ahead and is still stuck on 16th dec date. This is so so disappointing and I will never order from this website again. Beautylish is far authentic website.