Bear Creek ArsenalReviews 382

3.5
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Bear Creek Arsenal Reviews Summary

Bear Creek Arsenal has a rating of 3.5 stars from 382 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bear Creek Arsenal most frequently mention right side, heavy barrel and complete uppers. Bear Creek Arsenal ranks 5th among Hunting sites.

service
226
value
232
shipping
231
returns
115
quality
223
This company does not typically respond to reviews
Ohio
1 review
6 helpful votes
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Great products
February 12, 2022

Not sure why they have a 2. Something rating, but bca has the best quality at amazing prices, ship within 24 hrs usually, they answer thier phones, and they are American made... even if they had a few illegals. Most companies do. I've bought literally over a dozen uppers or compete rifles from them and never have I gotten junk. The first gen side charging bolt sucked but they reacted and built an awesome gen 2 handle. 5 five stars 7 days a week

Date of experience: February 11, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for taking the time and leaving a 5⭐ review and feedback! Our goal is to provide an easy shopping experience, fast shipping, and high-quality products on a budget. We appreciate you and look forward to serving you again soon! Be sure to send in pictures of your builds to share on our social media!
BCA

Hawaii
1 review
3 helpful votes
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The extractor broke on 7.62x39 upper after first 30 rounds. Chamber needs to be honed because round is tight. And that cause extraction problem. Reached out to Customer service to try to get extractor all I get is ticket number. Solution, I ordered extractors from 3 different companies and hope at least one will work. Ordered a chamber hone so I can clean chamber right. Should have bought from a better company. I think the more expensive product would be better. Maybe they wouldn'leave you hanging

Date of experience: February 9, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

We are sorry to hear about your frustrations. Thank you for reaching out to us and allowing us to make this right for you. Our apologies for any inconvenience this may have caused. We look forward to making this right for you as soon as we can. If you have any further questions or concerns please feel free to reach back out to us.
BCA Team

Ohio
1 review
3 helpful votes
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Pointless to ask for repairs, they do nothing.
January 31, 2022
Updated review

Recently had to send in a brand new whole complete 223wylde and a 350legend upper. Received my 223wylde upper only today and it's no different then when I had sent it in. Now there is metal shavings all over my bolt carrier, crap all over the gas line, gas block is out of place and at an angle…. Only now have to wait to even see if there cleaning of the chamber fixed the multiple issues this gun was giving. But will have to wait until I receive the lower to give it a try. Which I higher doubt the crappy clean up job fixed anything. So great for this repair to return the same as it was before it got sent out.

+3
Date of experience: January 31, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for reaching back out to us and allowing us to make this right for you. Our apologies for the less than satisfactory item and any inconvenience this may have caused. We look forward to making this right for you as soon as we can. If you have any further questions or concerns please feel free to reach back out to us.
Thanks,
BCA


Poor customer service and poorly/cheap built firearms.
January 27, 2022
Previous review

I recently purchased a complete 223wylde and a 350 legend upper from Bear Creek Arsenal. Upon receiving and taking to the range I have had nothing but issues. Casings wont eject, light primer strikes, bolt carrier striking cases sideways, and the trigger gets "locked" in the fire position where you manually have to reset the trigger. Sent both items in for repair under warranty and there being sent back to me with no issues found……. They only could clean the firearms and state they seen no issues. Very poor built firearms, as well as very poor customer service. I would not truthfully rely on there firearms when in need.

Date of experience: January 27, 2022
Texas
1 review
0 helpful votes
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Uppers work flawlessly!
January 30, 2022

Have bought 4 different calipers of Uppers. Have installed them on 3 different Lower brands and all fit snug and work great, especially the 2nd generation side charging uppers.

Date of experience: January 29, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for your continuous support and recommendation. We are happy to hear they have worked out great for you!
Thanks,
BCA

Pennsylvania
1 review
1 helpful vote
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No customer service
January 23, 2022

I ordered a complete upper and 2 Six position stocks. I received then in a timely fashion however when I received then they where label as item 1 and item 2 on the box upon opening the box 1 the upper was what I ordered. Box 2 had one 6 position stock not 2 like I ordered. I immediately sent email advising of such with no response I waited 5 days and sent a second one which also included my order number. Still no response. I called and could never speak with a real person. Read other reviews they all had same issue no response other then we couldn't find your order based on email. Well I provided email and order number.

Date of experience: January 23, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for reaching out to our Customer Service. We see you have been further assisted. We do apologize for the delayed response. If you have any further questions or concerns please feel free to reach back out to us.
Thanks,
BCA

Pennsylvania
1 review
0 helpful votes
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Great product at a great price
January 22, 2022

I elected to write this after seeing that the few reviews left for Bear Creek Arsenal are mostly negative. I made my first purchase from bear creek arsenal in the summer of 2021. The process was seamless, shipping was fast, and the product was good. The product was good when compared to competitors' products costing twice as much. When considering the price, the product was awesome. I purchased a complete upper and it looks flawless and shoots the same. You cannot expect their products to be equal to barrels and uppers costing 5 times as much, but you have to remember that you can abuse five BCA uppers for the price of one high end upper. I will do business with BCA again. I plan on purchasing another complete upper from them within the next month.

Date of experience: January 21, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for your review! We appreciate your support and great recommendation.
Thanks,
BCA

Alabama
0 reviews
0 helpful votes
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Everything looked great. Everytime I pulled the charging handle back the bolt would jam. Found out the firing pin retainer was missing. Bought one myself and now it works fine.

Date of experience: January 10, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

We are sorry to hear you had this issue. Please feel free to reach out to our Customerservice@bearcreekarsenal.com for further assistance. We would be more than happy to send you a firing pin. Looking forward to hearing from you soon.
Thanks,
BCA

Florida
1 review
2 helpful votes
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Rude customer service
January 6, 2022

I have ordered many products from BCA and have always been happy with the products and very fast delivery. I have never needed to contact customer service until now and I was surprised. As soon as the customer rep answered the phone, her greeting sounded angry or irritated. Before I had a chance to speak, this lady is already mad. So I very politely inquired about my order and got short, nasty replies and could not get any help from this person at all. Great products, rude customer service. One of the main reasons I order from BCA is not only affordable, quality products but swift processing and shipping. I hope this was just one customer rep and it doesnt reflect the overall attitude at BCA towards their customers.

Date of experience: January 6, 2022
Bear C. Bear Creek Arsenal Rep
over a year old

Our apologies for this experience, thank you for bringing this to our attention. We are looking into this matter, we hope to provide better Customer Service to you. We hope this does not discourage you from further BCA products.
Thanks,
BCA

Massachusetts
1 review
1 helpful vote
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They did me right
December 29, 2021

This company helped me out with a defective product that I received. They immediately sent another one over while I shipped the defective one back. I didn't need to argue or anything, after I explained the defect they put an RMA right through. I have since purchased other products with no issue.

Date of experience: December 27, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for reaching out to us and allowing us to make it right for you. We look forward to continue working with you.
Thanks,
BCA

Alabama
1 review
1 helpful vote
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Zero Customer Service
December 23, 2021

Very poor experience! Shipped me the wrong part, and taking forever to ship replacement. Lied to me. Slow to respond via email and refused to have a customer service manager call me. Products seem to be well made- review is based on customer service (Or lack thereof).

Date of experience: December 23, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us. Our apologies for any inconvenience this may have caused. Looking forward to hearing from you soon and making this right for you as soon as we can.
Thanks,
BCA

Ohio
1 review
2 helpful votes
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Poor quality assurance
December 10, 2021

Purchased a 7.62x39 complete upper receiver. Have sent it back for quality issues. First time the BCG was out of spec and the barrel was marked up from poor machining. Got it sent back and it still didn't function. And the BCG was had corrosion. They sent me a replacement and it still doesn't fire. This is the 5th product I've purchased from them and won't be purchasing anymore. Can't even get a response from the warranty department

Date of experience: December 10, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us. We do apologize for any inconvenience this may have caused. Looking forward to hearing from you soon and making this right for you as soon as we can.
Thanks,
BCA

Michigan
1 review
1 helpful vote
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Solid. 350 Legend upper
December 2, 2021

Beautiful. 350 Legend Upper. Very accurate and easy to install on my Radical Firearms's lower. My only criticism is at first every third shot or so would jam for the first 50 shots or so. Luckily the jam were easy to fix, and the problem has since resolved itself. I do wonder why? Otherwise it's a great upper!

Date of experience: December 2, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

We are sorry to hear you had this issue. You may reach out to our Customerservice@bearcreekarsenal.com if you have any further questions or concerns. We would be more than happy to further assist you.
Thanks,
BCA

California
1 review
4 helpful votes
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Side charge issues
November 23, 2021

I don't want to bash the company this is more of a post to ask for advice and see if others have the same issues I'm experiencing.
I ordered 2 300blk side charge uppers about 8 months back but haven't fired them. This is because I've noticed that there is an issue feeding, I have loaded several different mags and when I pull back on the side charge it never goes all the way home. Of course because there isn't a forward assist, I can never get the bcg to fully go forward. I have tried several mags and mainly have issues with pmags so I have to drop the mag clear it and try again. On some of my older metal mags I can cycle about 2-3 rounds just pulling back the charging handle and then it gets stuck.
I have also tried these mags in some of my rear charge and they work just fine. I'm not sure at this point if it is the upper or maybe the buffer spring, or possibly the bcg but I'm not sure what it could be.
Overall, the customer service I can't speak on because I haven't dealt with them but I do remember the shipping was quick. Just wish these would work and I'm hoping the company has an idea of what it could be. Again not bashing them I'm sure it's something minor but need ideas.

Date of experience: November 22, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

We are sorry to hear you are having these issues. If you have not already please feel free to take advantage of our Bear Den Guarantee offered on all our BCA products. Our Customerservice@bearcreekarsenal.com would be more than happy to further assist you. We look forward to hearing from you soon.
Thanks,
BCA

Wisconsin
1 review
3 helpful votes
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For the money this barrel shoots sub moa 5 shot groups at 100 yards. Great value as I have shot over 100 rounds using break in procedures recommended by BCA. Bore scope inspections show very consistent lands and groves. Bullets from 130 grain to 190 grain full metal jackets feed nicely and smoothly. Gas port was consistent and smooth, with no burrs. Finish was consistent and evenly applied on the entire barrel. Both ends of the barrel had threads that were easy to use as they were clean, without any issues.
Go ahead and buy it... you won't regret it.

Date of experience: October 27, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for your great recommendation. We are happy to hear that it worked out great for you. If you have any questions or concerns please feel free to reach out to us. Thank you for your support!
Thanks,
BCA

Arizona
1 review
1 helpful vote
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Everyone of my friends including me love BCA the Gen 2 upper assembly is one of the best around never a problem. And very accurate. We shoot long range from 200 yds to over 1000 yds 400 yds shoot 2"x4" metal target's. I also have a few rear charging uppers that also are great shooters. The service you get from the staff is outstanding never a problem orders and parts online and on the phone. Thank you BCA for your fine uppers. Just would like you to bring back the 224 Valkyrie a 243 light weight AR 10

Date of experience: October 25, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for your continuous support and for taking your time to leave us a great review! Those caliber sell out pretty quickly. Make sure if you have not already, subscribe to our newsletter this way you are notified about our released items.
Thanks,
BCA

Texas
1 review
4 helpful votes
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Customer Service
October 12, 2021

Bear creek arsenal service department is piss poor they won't answer your phone calls or email you back. I have purchased many uppers from them but this is my last.in total service department sucks.

Date of experience: October 12, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Afternoon! We answer all emails and phone calls in 2-3 business days typically. I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us.
BCA

Iowa
1 review
3 helpful votes
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Best single shot AR 15 pistol I ever had
September 29, 2021

I recently purchased a 7.62x39 10.5" barrel AR Pistol with side charging handle. Bear Creek claimed in the add and description that it was the updated version with the enhanced bolt and firing pin so it would cycle steel cased ammo. It does not have the enhanced bolt or firing pin and absolutely would not fire steel cased ammo. I tried to contact them by email and phone multiple times and was ignored. YES, I checked my spam. Since they wouldn't respond, I got an enhanced firing pin, at my cost, from Black Rifle Arms. Now it fires steel cased just fine but the gun is so under-gassed that it won't cycle at all, steel or brass. Failure to feed after failure to feed. The bolt either comes back just far enough to eject, but doesn't pick up a round, or it picks up the round and jams. I am using the brand of mags that Bear Creek recommends. The mags are not the issue. I have cleaned and polished the chamber and bolt (the chamber was pretty cruddy, which leads me to wonder if this was a firearm that they sold before and it was sent back), and oiled it with Ballistol. It is obviously a gas issue at this point. Oh... and I even tried a different buffer and spring set up. I try to support gun manufacturers and I want them all to succeed, but Bear Creek Arsenal will not respond to me so my advice is stay away from them. They clearly send merchandise out the door that is NOT what they described and that they did not function test, and it appears they do not care. I hope you learn from my loss.

Date of experience: September 29, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Good morning! We answer all emails and phone calls in 2-3 business days typically. I cannot find your email to us based on your name so if you could provide either your email address or order number I will be happy to escalate this and look into why you are missing a response from us.
BCA

Texas
1 review
4 helpful votes
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Upper 22lr
September 25, 2021

I bought a 22lr upper and it came with no magazine. They never compensated be for 100 dollars different when the price changed so i paid 400 dollars instead of 300 dollars. I was writing to their customer service and never got a response back. I would love to give them a call if they are still available

Date of experience: September 25, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Good morning! I see your emails to our customer service team from Thursday and Friday. We typically respond to emails in 1 to 2 business days and do not work Saturday or Sunday. They will be reaching out to you shortly about your missing magazine and price match.
Thanks!
BCA

Washington
1 review
0 helpful votes
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If you're on a budget there is simply no better place to go, not sure why this site has a bunch of negative reviews of BCA. I ordered an upper on a Thursday and it came in the following Monday, it took just over a week to get to me from across the country which is pretty good I just wish they wouldn't use FedEx. If you're looking to build a budget-friendly AR this company brings amazing value to the table and I have no complaints so far and I'm as confident as one can be in a $300 upper. We will see how it faires as I shoot more, if there are any problems I will keep this updated but as of right now I couldn't be happier with my purchase.

Date of experience: September 22, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Thank you for your review! Be sure to reach out if you ever have any issues with your BCA product, we have a lifetime guarantee on all of our products.
BCA

Texas
2 reviews
6 helpful votes
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I have purchase a lot of items of Bear Creek never had an issue with customer service, great previous experience. Recently WOW, they do not answer the phone, do not reply to email inquiries, do not reply to internal website emails within the site. Just horrible service, if you forgot to add your 1st responder or Mil/ Veteran discount the response has been about too bad the order is already placed cant help you. Only way for them to make a change to cancel an order is literally to get your credit card or bank to push back on the purchase. Very disappointing been buying from them for years with no problems. I'd say they went from A rating F-.

Date of experience: September 17, 2021
Bear C. Bear Creek Arsenal Rep
over a year old

Hello Daniel! We are up to date on all emails/calls so if you have not heard from us the emails may be getting sorted into your promotions or spam tabs. If you send me your email address or order number I can ask our customer service manager to reach out directly

From the business


bearcreekarsenal.com
Sanford, NC, United States
+156