danielp1336

Daniel P.

Contributor Level

Total Points
161

2 Reviews by Daniel

9/17/21

I have purchase a lot of items of Bear Creek never had an issue with customer service, great previous experience. Recently WOW, they do not answer the phone, do not reply to email inquiries, do not reply to internal website emails within the site. Just horrible service, if you forgot to add your 1st responder or Mil/ Veteran discount the response has been about too bad the order is already placed cant help you. Only way for them to make a change to cancel an order is literally to get your credit card or bank to push back on the purchase. Very disappointing been buying from them for years with no problems. I'd say they went from A rating F-.

Tip for consumers:
If you have to contact customer service good luck as of lately.

Products used:
Multiple pre-built uppers and BCGS

Service
Value
Shipping
Returns
Quality
bearc12
Bear C. – Bear Creek Arsenal Rep

Hello Daniel! We are up to date on all emails/calls so if you have not heard from us the emails may be getting sorted into your promotions or spam tabs. If you send me your email address or order number I can ask our customer service manager to reach out directly

924 Views
5/5/21

NO call back offered when leave message or have questions regarding products, leave you with no replies on chat either. Trend with vendor, make purchase, they cancel your purchase stating the product test failed though they still have inventory in stock to ship for purchase. Then they raise the price of the product after telling you that the new inventory is better quality than the last so that was the reason for the cost increase. Still refuse to sell you product at the previous price even though they were never out of inventory but noticed someone wants to purchase the product so they try to charge you more while refusing to sell the product at the original purchased price. What a scam!

Tip for consumers:
Don't go back and purchase if they cancel your order, being used to get more money out of you.

Products used:
OCE11102-HP Networking

Service
Value
Shipping

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