I have purchase a lot of items of Bear Creek never had an issue with customer service, great previous experience. Recently WOW, they do not answer the phone, do not reply to email inquiries, do not reply to internal website emails within the site. Just horrible service, if you forgot to add your 1st responder or Mil/ Veteran discount the response has been about too bad the order is already placed cant help you. Only way for them to make a change to cancel an order is literally to get your credit card or bank to push back on the purchase. Very disappointing been buying from them for years with no problems. I'd say they went from A rating F-.