Beachsissi has a rating of 2.1 stars from 1,275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beachsissi most frequently mention customer service, return policy and full refund. Beachsissi ranks 19th among Swimwear sites.
I placed an order on January 1,2020, they charged my credit card immediately after placing the order, but as today 2/23/20 I have not received item purchased. I keep emailing and asking to refund my card since item has not been received and the only BS answer I get from someone by the name of Jane is that they are sorry but it has not shipped as of yet and that it will ship soon. I have asked to specify the word "soon" but their answer is the same all the time. NO shipping date has been given as of today nor a refund to my credit card for not shipping item. To me this company is nothing but a scam. This is my first and LAST time I purchase from this company.
Wanda Seda
It took an incredibly long time and a lot of emails to actually have my item shipped (still took 3 weeks). They claimed they were on vacation and I ordered a popular item. I tried to cancel and they offered me a free item. FINALLY the item shipped and got here a few days later. Relieved that it was finally here, I opened the package and it WASNT THE SUIT I ORDERED! Do those pictures look like the same suit to you?
I ordered January 17 three suits with an expected 6 to 8 day shipping. February 1st I got a tracking number for the suits, though they did not arrive until February 18. The package contained one suit. The company says the other suits will come but I see no evidence of that. I'm having to refute the charges through my credit card company now
Do not buy! Their return policy is non existent! You will get an email offering you a different size for half off but they will not provide you with a return address! I found the same suit on Amazon for less money and I know I can trust their return policy. AVOID!
Terrible website They take your money and don't deliver. Buyer beware I ordered bathing suits a long time ago Still waiting Buyer beware
Ordered two items totaling $57.55. Shipping was slow, but items arrived. Items were of poor quality and did not fit. When I contacted for return, was given option of ordering two replacement items at a 50% discount. When I indicated this would not work as I did not want to keep the original items, I was given an option of a $6 refund or shipping items back to China at my own expense.
Ordered a swimsuit on 01/24... still have not received and going on vacation in 2 days not sure how to get a hold of the company. Will not order fro. Here again
Do not purchase anything from this website! They are a scam! I ordered on 2/3/20 I have not received any shipping information and they took the money out of my account right away. I have contacted them about 5 times through the support website as well as Facebook messenger. I got unprofessional and broken English responses and duplicate responses. You won't get your items or your money back! I have reported them to the better business bureau and advise everyone else that's have the same problem do so as well!
On their site it says it could take up to 8 working days to process an order. I knew that up front so I was fine with that. I emailed them 9 working days after not getting any tracking information, they said it had already been shipped. That afternoon I got notification that they printed the label so that was clearly a lie. 12 working days later (17 days total) and I FINALLY got notification that it is on its way. It's just ridiculous that they would lie to a customer about that when they can clearly see the tracking information. During this time I've realized a lot of the suits I ordered are on Amazon with 2 day shipping so I'm kicking myself for not checking there first. Avoid this site at all costs and just order from Amazon! The ones on Amazon aren't from Beachsissi so you don't have to worry about them taking forever to get to you. I will be sending them right back at this point and probably won't get my refund until next year (if at all!)
Took two weeks to received item and then the colors were awful so faded out however that could have been ok but the small is so big that it would drag water and the bottoms actually fall off they are so big and poorly made
Ordered 2 suits a month ago. Customer service (lolllll) says the order cannot be canceled or refunded. Oh! And they have no idea where my order is or how to track it.
I ORDERED A BATHING SUIT IT CAME IN THE WRONG SIZE. I WANTED TO RETURN AND THEY MADE IT HARD TO DO. THEY THEN SAID TO KEEP THE SUIT AND I COULD ORDER ANOTHER ONE AT HALF PRICE. SO THAT'S WHAT I DID iT'S ALMOST A MONTH AND NO SUIT MY ACCOUNT HAS BEEN CHARGED ANOTHER 32.99
Horrible experience with their so called customer service. I've my swimsuits weeks ago with expedited shipping and still no sign of any shipping. They have charged me right away. After weeks of not getting anything I have asked to cancel my order since nothing was shipped. They LIED and said it was processed and shipped already. Still no tracking number no sign of any movement with my order. They will take your money and you won't receive your order. I'm not even sure where they are located.
I ordered 9 items from them and only received 3, however they charged me for all of the items. I have reached out for over a week and have not heard back. They do not answer emails, FB messages and there is no number to call. This company is a joke. SCAM! You will not get your items and you will be out the money.
They advertise 6 to 10 days for delivery. Charged me the minute I placed the order. Contacted them after 10 days to inquire and they told me they hadn't yet shipped and were busy so be patient'. They said if I paid more they could get it to me within a week. I requested they cancel the order and reimburse me and they stated they couldn't because they had shipped my items. WTF! Still waiting...
I purchased 4 swimsuits. I received them and they were all too small. I contacted Beachsissi customer service for the address to return the swimsuits. They responded and said they will send me new sizes for 50 percent off. I said I did not want additional swimsuits and only wanted to return for a full refund. Now they won't respond or let me return the swimsuits. DO NOT ORDER FROM THIS COMPANY
There is no return policy and the emails do not get answered. Save your money and order from another site
Hopefully you will not make the mistake I did which was read the negative reviews AFTER I ordered. There is no expedited shipping. They lie. As other reviewers stated, the expedited shipping in 3-6 days is a hoax. I have been waiting weeks with and still no shipment. I contacted them to cancel the order as I wanted the swim suits before a vacation and they refused claiming they were on vacation?! And they will be shipped soon?! Any good reviews about this company are clearly fake. I am still fighting with pay pal to reverse the charges as I still have not received the merchandise.
Having read all other comments and the reply you received when requesting a refund I have just experienced the same thing and think they have no intention of refunding. All I can say is hope for the best you choose the right thing because if you done you are stuck with it. A dishonest way of dealing with customers. Won't purchase again!
Answer: I did receive my merchandise but I had to return it and I also was not aware it would need to be returned to China! They did offer me a partial refund and I could keep the clothes but that didn't seem right either since I couldn't wear them and it advertised 100% refund return policy. I wish I had known this or read this review before I bought anything from this site because nowhere did it say that would be the circumstances.
Answer: The respond easily via email- will tell you want you want to hear- but you don't ever get your money back.
Answer: Yes. Poor fit and awful fabric. Don't buy, it's a scam.
Answer: I ordered on June 15. I received only 2 of 6 items on july 15th!. I had repeatedly emailed them. I did not get a tracking number for two weeks. I ordered expedited shipping 3-5 days and paid more for shipping. I am not in a formal dispute with this company. I would cancel before they ship you will be stuck with a very poorly made, very poorly sized product.