I placed an order with BCBG online. They shipped it to the wrong address and they blamed me for the mistake. My phone automatically puts in the correct address and not even on Google does the address they shipped it to exist. My credit card will not approve an inaccurate zip code. I have no idea where in the world they got the address from-
I called, they said it was my mistake and there's nothing they can do about it. That there was no way there shipping dept could've have gotten it wrong.
It was a dress for a special occasion and now the dress is unavailable in my size. After reading some of the reviews here, I'm not even sure they'll refund me the cost.
I've ordered from BCBG before and I have no intention of ordering from them again.
They couldn't even look up the order number and just correct the address and resend my goods. What a backwards way of doing business in 2022!
ALL the customer service numbers are outsourced to Mexico and they do not transfer the call to any management or supervisors in the US.
I've emailed them twice and still no response.
Awful service. Stay away!

This is the worst customer service I have ever experienced. I've had to contact the BCBG online customer service and their corporate service phone number over and over and over again because NO ONE ever replies, or, they reply with a horrendous copied-and-pasted response that shows they didn't even read the original inquiry. Every time I reach out to them with the problem *they* caused, every reply is telling me their department doesn't handle that and to contact X Other department - so I do - and then that department tells me they don't do that and to contact a completely different one. It's a despicable cycle that has occurred more than ten times - NO ONE is willing to help you. And when you call the corporate customer service number, they tell you the exact same thing, "Oh we don't handle that, you need to contact X." Everyone at this horrible company refuses to do their job. I will never, ever take my business here again and will tell all my friends, family, and online social circles of this disastrous experience. This is why the company will likely go bankrupt a SECOND time. Who the heck is "running" this company and overseeing the HR and customer service staff? It's bad business management supported by even poorer human capital. They should all be completely embarrassed and ashamed of themselves for treating loyal customers this way.

I bought a pair of beautiful suede boots from Dillards.
I am finding out cheap and faux leather can be used even if its has particles of leather. Low Quality and high prices.

I have been a long time customer with BCBG. I recently bought something online and went into a store to return it. You cannot return items bought online to a BCBG store. If you bought online you can only ship it back. This is horrible customer service. I bought online assuming that I would be able to return in the store since they are the same company. Sad to say but they just lost a customer. I will never buy online from them again. All well known reputable stores will allow you to return items to the store. I do not need to shop at a store that does not offer a customer convenience.

Went to one location and tried on a dress that was a size too big, but perhaps wearable with a belt. I mentioned how big it was to the sales associate, but she encouraged me to buy it, and I did. My husband reminded me that there was another location (we were still in the mall), so I went back in and asked them to call the other location. They said that they wouldn't do a refund or exchange, since it was a sale item. Keep in mind that I had literally bought it minutes before. I tried going to the other location (they had the right size), but they still wouldn't even allow an exchange despite being the same day, etc. Terrible, terrible customer service. I won't be shopping there again. I definitely don't recommend their items either. No wonder their stores are always empty.

On 12/9/21, placed two orders. Received one item in the first order. BCBG stated the second item was shipped with the first item. Not True. Further investigation determined that the second item was no longer available. Instead of BCBG giving notice that the item was no longer available and failed to issued a full refund until threat of complaint with various complaint boards would be filed.

The second order was never shipped although BCBG stated it had been shipped. Fedx verified that BCBG only pulled a tracking number and referred me back to BCBG. I spoke with an alleged BCBG supervisor who refused to issue a refund and instead stated to give it another week. Eventually, I did receive the item and design and quality was as expected, beautiful.

Subsequently, I learned from various Internet complaint sites including BBB that my complaint is standard complaint made about BCBG.

One complainant stated that she was a long-standing customer of BCBG and since the company was sold, customer service has declined drastically and merchandise ordered only to be not delivered.

Though I received the items that were still available online, would I purchase from BCBG online again, NO, and my opinion is also based on other customers' complaints posted on sitejabber and other complaint boards.

I'm a close client with Bcbgmaxazria for many year. But now I'm quit. I ordered 2 items from this store and one wasn't fits my daughter so I return. After I returned almost 1,5 months I hadn't got my refund. So I called to customers service and the lady asked my tracking number. Unfortunately I couldn't found it so she said nothing can't help in my case! Even though I give my order number and beg her please double check in the warehouse but she said nothing she can helps. So luckily I found my tracking number form USPS and called them again. After 20 minutes waited she told me that my Oder was in the warehouse and she explained because a lot of refund items so it take long time to refund and apologized. And the second I complain are they charge 8$ for shipping and I had to paid $5 for shipping return! The same way but why they charge me $8 while I just paid $5 for shipping to them. Anyway after I called them to complained they refund to me right away but when I checked my account they minuse $ 8 for shipping! Totally I had to paid $13 for nothing thing! Like many client complained this store is a scam! I'm so disappointed! And never shopping this store again. You lose me Bcbgmaxazria.

I ordered 6 items, when i opened a package, they shipped only 5, one item was missing, which costs 170$. I called costumer service right away, the girl said they will investigate. Next day, I called again, they said its gonna take few days and bcbg will contact me. During that time I sent two messages to costumer service, never heard from them. Few days later, I felt like I have to call again, third time, crying, exhausted and disappointed, the girl said that she doesn't see any complains regarding my missing item. I was shocked! Never ever experienced the service like that... So she said my money will be returned, I still waiting second week... Gonna file fraud... Moreover, they didn't include return label, the item didn't fit me, I had to pay ups 13$ for shopping. Plus they charged me for return 7$, when I called again, the girl said its a policy. I said I paid my own money, why you charging me for shipping if I already paid...? She didn't know what to respond... To be honest I was never ever treated like that... Terrible terrible customer service... They lost me as costumer. Will never ever spend a dollar to BCBG. Please girls be AWARE... Lots lots of other stores with beautiful much cheaper cloth and exceptional customer service!

I returned an item. They received it. They kept my money. They won't respond. Probably the worst customer service I have ever experienced.

If I could put zero stars I would. I made an order for 6 bridesmaids dresses with bcbg with guaranteed duty free and express shipping. The items arrived except I was half my order. When I called bcbg to explain to them I had missing dresses they said they could not do anything for five business days until border free contacted them. I took matters into my own hands and called border free myself and within one day already had it sorted out on their end that bcbg was responsible to send me another three dresses. When I caled bcbg to follow up they said the only way I would receive the rest of my order was to pay for three more dresses and then they would ship the missing items and give me a refund. Why would I pay for even more dresses? Or give the company who owes me three dresses even more money for something that is their problem? Everyone I spoke to on the telephone with that company did not genuinely care my bridesmaids dresses were missing or how it would affect my wedding. For a company who is supposedly high end and luxury they have the worst customer service I have ever received and I am now out the cost of three bcbg dresses. The company will rip you off. Buyers beware.

BAD CUSTOMER SERVICE! The BCBG Borderfree sales policy says that the EU consumers are entitled for a refund of shipping costs, this is in line with EU regulations. After countless emails BCBG refused to recognize their own sale terms and compensate me for the shipping costs (which is above EUR 40 on a less than a EUR 200 dress). I didn't have any choice with the shipping as had to send it with BCBG provider! As a consumer I entered contracts on terms which are now breached by BCBG. They acknowledged that and apologized "for my experience" but still did not refund me! How horrible that such a company operates in Europe and tries to present themselves as an upscale shop. This is a fraudulent behavior to refuse to comply with its promises! I was a good costumer while living in Canada and also now in EU but I will never buy from them! I recommend all people not to buy form them online as you are guaranteed a bad customer service, waste of energy and loss of money.