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Lisa N.

Contributor Level

Total Points
97

1 Review by Lisa

  • BCBG

12/21/14

If I could put zero stars I would. I made an order for 6 bridesmaids dresses with bcbg with guaranteed duty free and express shipping. The items arrived except I was half my order. When I called bcbg to explain to them I had missing dresses they said they could not do anything for five business days until border free contacted them. I took matters into my own hands and called border free myself and within one day already had it sorted out on their end that bcbg was responsible to send me another three dresses. When I caled bcbg to follow up they said the only way I would receive the rest of my order was to pay for three more dresses and then they would ship the missing items and give me a refund. Why would I pay for even more dresses? Or give the company who owes me three dresses even more money for something that is their problem? Everyone I spoke to on the telephone with that company did not genuinely care my bridesmaids dresses were missing or how it would affect my wedding. For a company who is supposedly high end and luxury they have the worst customer service I have ever received and I am now out the cost of three bcbg dresses. The company will rip you off. Buyers beware.

Lisa Has Earned 17 Votes

Lisa N.'s review of BCBG earned 17 Very Helpful votes

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