This is the worst customer service I have ever experienced. I've had to contact the BCBG online customer service and their corporate service phone number over and over and over again because NO ONE ever replies, or, they reply with a horrendous copied-and-pasted response that shows they didn't even read the original inquiry. Every time I reach out to them with the problem *they* caused, every reply is telling me their department doesn't handle that and to contact X Other department - so I do - and then that department tells me they don't do that and to contact a completely different one. It's a despicable cycle that has occurred more than ten times - NO ONE is willing to help you. And when you call the corporate customer service number, they tell you the exact same thing, "Oh we don't handle that, you need to contact X." Everyone at this horrible company refuses to do their job. I will never, ever take my business here again and will tell all my friends, family, and online social circles of this disastrous experience. This is why the company will likely go bankrupt a SECOND time. Who the heck is "running" this company and overseeing the HR and customer service staff? It's bad business management supported by even poorer human capital. They should all be completely embarrassed and ashamed of themselves for treating loyal customers this way.