From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Be extremely careful when dealing with this company. I used their "fitment" expert for a set of tires and rims, he assured me the tires would work with my vehicle which they did not. Tried to contact to return just the 2 that would not fit and was informed I would need to pay shipping, as well as a 25% restock fee. Would not do business with them again. Trust me, don't go by the reviews simply look them up on the better business bureau website and see the real reviews.
BB Wheels has great deals. The ordering process was fast and simple. I ordered new tires. My next purchase will be wheels.
Andrew,
Thank you for being our customer and leaving us a wonderful 5-star review.
Thank you,
BB Wheels
Ordered KW truck tires in the past and just ordered a set of 4 for my Suburban... top notch company... fast delivery and great service...
Anthony,
Thank you for being our customer and leaving us a wonderful 5-star review.
Thank you,
BB Wheels
Awesome, on time well packaged no damages. Would definitely order again and refer to others.
Jose,
Thank you so much for the great review! We’re glad you were happy with our service. If there are any other services you need, please contact our team directly!
Thank you,
BB Wheels
Best price for H rated trailer tires anywhere...FROM a small company in small town MN! Fast shipping and seamless transaction.
Edward,
We spotted your 5-star review. Wow! Thank you so much for trusting us, and we can’t wait to help you again in the future.
Thank you,
BB Wheels
Every easy to order an very fast response, would order from them again
Christopher,
We're happy to see that you had a 5-Star experience!
Thank you,
BB Wheels
Very helpful customer service and my rims shift way faster than what I thought! So pleased!
Rey,
Thank you so much for your positive rating for your recent visit!
Thank you,
BB Wheels
I absolutely loved this shop with their website shopping for the wheel for my vehicle. Fast, easy, an very satisfied with my help I received from sales rep Troy
Darlene,
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit!
Thank you,
BB Wheels
So many options on what your looking for and what would work
Breck,
Thank you for sharing your experience with us! If there’s anything else you need, please contact us directly!
Thank you,
BB Wheels
Website and ordering process was a breeze. Easiest experience I ever had ordering wheels. Can't wait for them to arrive.
Demond,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
The purchase was very easy and the shipping was even better, (Great,Great). I ordered my tires on Thursday Night and received them on Saturday Afternoon. Outstanding service. I will definitely buy
Them again. Love the service.
Donald,
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Thank you,
BB Wheels
Price was good, website was easy to navigate. BUT I have not received the tires yet, so the jury is out!
Bruce,
We appreciate you taking the time to share your feedback.
Thank you,
BB Wheels
This is my 2nd time buying from them all was great doing business with them
Curtis,
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.
Thank you,
BB Wheels
Noah from B&B Wheels is great to deal with his response time is remarkable folks could learn a lot from this guy. I have already gotten my Wheels the day after ordering, still waiting on tires and lug nuts which is showing to be delivered two days from now. Can't wait to check fitment and get the rest in for installation. I may follow up with a pic after the install. Thanks again Noah for all your help!
Bobby,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
Thank you,
BB Wheels
Spoke with customer rep to get the exact size wheels for my car, he was very helpful,knowledgeable and courteous.Everything went smooth with my purchase, now just waiting for wheels to come.The prices were good and I highly recommend BB Wheels to anyone, who needs new wheels.
Gene,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in walking our clients carefully through the whole process and always keeping them in the loop.
Thank you,
BB Wheels
I placed an order online after normal business hours and made a mistake, by accidentally ordering 8 tires instead of 4. I called the next morning and asked to have my order corrected. The correction was made without any hesitation and within about 2 hours, I received an email stating the tires would be delivered the next day. I will definitely purchase tires from this company again.
Kevin,
We’re so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
Thank you,
BB Wheels
Noah was excellent at helping me find what needed and was looking for
Dion,
We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels
BB Wheels had exactly what I was looking for. No hassle!
Juan,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
I was shocked when I find out that they still have to verify me! Troy did a great job, especially after my attitude! Im still waiting for the shipment notice!
I'll keep my fingers crossed, I haven't received them yet!
Thanks again,
Sincerely Joe
USMC
Joe,
We would not be able to grow and develop without feedback like yours. We are thrilled you had a great experience with us and hope to see you again soon.
Thank you,
BB Wheels
Financing was easy as 1 2 3. The wheels that I selected are amazing. I am waiting on them to be shipped but I just ordered them yesterday. Once they arrive I will get back with an updated review.
Gregory,
Thank you so much for your business and feedback! If any of your friends or family need help, please let them know about us!
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jose,
We’re sorry that you had a negative experience. We take all feedback seriously and are constantly working to improve. Please let us know if you have any suggestions on how we could do better. Thank you for being a customer, and we hope you’ll give us another chance in the future.
Thank you,
BB Wheels